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Author Topic: [SOLVED] Problem updating Mozilla Thunderbird  (Read 4788 times)

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Offline jvlerks

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[SOLVED] Problem updating Mozilla Thunderbird
« on: June 21, 2021, 01:34:14 PM »
Hello, I got a message that Avast Free Antivirus 21.5.2470 (versie 21.5.6354.675) isn't able to update Mozilla Thunderbird (TB): "Something went wrong and the update failed. Try it again."
TB has already the most actual version [78.11.0 (64 bits)]. So this message isn't usefull, but did not disappear.
It only disappears when I uninstall TB.
Is it an bug?
« Last Edit: July 25, 2021, 05:37:43 PM by jvlerks »
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Offline Asyn

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Re: Problem updating Mozilla Thunderbird
« Reply #1 on: June 21, 2021, 01:40:21 PM »
Confirmed, same here. I put TB on the ignore list (for now).
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Problem updating Mozilla Thunderbird
« Reply #2 on: June 21, 2021, 04:07:31 PM »
Also confirmed.
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Offline manoliar

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Re: Problem updating Mozilla Thunderbird
« Reply #3 on: June 22, 2021, 06:41:34 AM »
Confirmed for both (avast free win 10 20H2) and avast premium (win10 21H1).
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Offline Asturias7

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Re: Problem updating Mozilla Thunderbird
« Reply #4 on: June 22, 2021, 07:03:47 AM »
Happened to me as well. I also put it on the ignore list.
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Offline SpeedyPC

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Re: Problem updating Mozilla Thunderbird
« Reply #5 on: June 22, 2021, 07:22:05 AM »
The same issue above and I'm sure Avast will fix it ASAP!!!
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Offline DavidR

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Re: Problem updating Mozilla Thunderbird
« Reply #6 on: June 22, 2021, 12:19:12 PM »
Personally I don't depend on these Avast Program updates, but do my own manual program updates for those programs I use frequently.

I also monitor the >> Updates << topic https://forum.avast.com/index.php?topic=9671.0 which gives Updates to hundreds of updates not covered by the few monitored by Avast.
« Last Edit: June 22, 2021, 12:25:00 PM by DavidR »
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free  24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: Problem updating Mozilla Thunderbird
« Reply #7 on: June 22, 2021, 12:41:34 PM »
Quote from: SpeedyPC on June 22, 2021, 07:22:05 AM
The same issue above and I'm sure Avast will fix it ASAP!!!
I reported it yesterday (via Slack) and the devs are checking it.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline OrdosAlpha

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Re: Problem updating Mozilla Thunderbird
« Reply #8 on: June 23, 2021, 07:05:06 AM »
Also getting this bug. Stuck Thunderbird onto the ignored software list.
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Offline OrdosAlpha

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Re: Problem updating Mozilla Thunderbird
« Reply #9 on: July 14, 2021, 09:02:33 AM »
Still an issue after updating to Thunderbird 78.12 yesterday.
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Offline DavidR

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Re: Problem updating Mozilla Thunderbird
« Reply #10 on: July 14, 2021, 12:38:15 PM »
Quote from: Asyn on June 22, 2021, 12:41:34 PM
Quote from: SpeedyPC on June 22, 2021, 07:22:05 AM
The same issue above and I'm sure Avast will fix it ASAP!!!
I reported it yesterday (via Slack) and the devs are checking it.

This appears to have spread to Firefox, telling me there is an update available when I have the latest version.

So two for two on Mozilla products, I disabled checking on Thunderbird, looks like I'm going to do this for Firefox.  Gets to the point that I may just remove/disable this component.

Doing a Check For Updates now indicates all programs are up to date.

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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free  24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: Problem updating Mozilla Thunderbird
« Reply #11 on: July 16, 2021, 11:11:22 AM »
Dev-Info: We have implemented some patches in the meantime, the vps module (new Software Updater module) was already released to the public.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jvlerks

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Re: [SOLVED] Problem updating Mozilla Thunderbird
« Reply #12 on: July 25, 2021, 05:38:37 PM »
As you can see, the problem is solved. Thanks   :D :D
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