Author Topic: 'Happy with us' won't go away.  (Read 1884 times)

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Offline Seisen

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'Happy with us' won't go away.
« on: July 02, 2021, 06:05:33 PM »
Hey all. New here. I checked to see if there were any help topics for this, but I can't find any.

See, every time I load a new page, I keep getting that popup 'Are you happy with us?' and asking me 1-10 if I'd recommend. It won't go away. I've answered it at least a dozen times, closed it twice as many, but it keeps. Coming. Back.

Anyone know how to shut it up for good? Thanks in advance!

Offline C91

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Re: 'Happy with us' won't go away.
« Reply #1 on: July 03, 2021, 12:32:19 AM »
I'm having this same issue. Until it's fixed I will not be using Avast Browsing. I have autism. This is driving me to tears because I can't stand the frequent interruptions. And I can't get in touch with anyone to ask about it. This needs to be fixed now

Offline Hubert67

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Re: 'Happy with us' won't go away.
« Reply #2 on: July 03, 2021, 05:20:30 AM »
I am also having this issue

Offline Asyn

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Re: 'Happy with us' won't go away.
« Reply #3 on: July 03, 2021, 11:54:53 AM »
Please post your Diagnostic Information. You can get it by visiting this link: secure://settings/diagnosticInfo
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Cristina-Ioana

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Re: 'Happy with us' won't go away.
« Reply #4 on: July 03, 2021, 12:32:42 PM »
I am also having this issue

Offline Asyn

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Re: 'Happy with us' won't go away.
« Reply #5 on: July 03, 2021, 12:35:22 PM »
Hi guys, I forwarded it, let's see...
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Seisen

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Re: 'Happy with us' won't go away.
« Reply #6 on: July 03, 2021, 05:39:26 PM »
Here's the info:

Diagnostic Information
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\soul_\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2009 (x64)
av_version=21.5.2470
urlscanner_version=1.7.0.287
host_prefix=
browser_version=91.0.10364.115 (Official Build (64-bit))
cgid=371
cid=3375
uid=5c268032191240c485f794c0f434c9ab

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.1.292
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.39
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9121.329.0.0

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675

Offline C91

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Re: 'Happy with us' won't go away.
« Reply #7 on: July 03, 2021, 11:34:22 PM »
This is mine

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Dante\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2004 (x64)
av_version=21.5.2470
urlscanner_version=1.7.0.287
host_prefix=
browser_version=91.0.10364.115 (Official Build (64-bit))
cgid=312
cid=3392
uid=aecc4329ce7442c59d4f7352811a8342

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.1.292
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.39
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9121.329.0.0

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675

Offline jimoda33

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Re: 'Happy with us' won't go away.
« Reply #8 on: July 04, 2021, 11:55:45 AM »
Any news on how to make this stop? It's driving me nuts.

Offline Asyn

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Re: 'Happy with us' won't go away.
« Reply #9 on: July 04, 2021, 02:38:51 PM »
Any news on how to make this stop? It's driving me nuts.
Not yet, be patient - it's weekend. ;)
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jimoda33

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Re: 'Happy with us' won't go away.
« Reply #10 on: July 04, 2021, 03:50:09 PM »
I found a way to make it go away. Open CCleaner & go to tools and delete the Avast browser.

Offline DavidR

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Re: 'Happy with us' won't go away.
« Reply #11 on: July 04, 2021, 03:59:49 PM »
I found a way to make it go away. Open CCleaner & go to tools and delete the Avast browser.

No need for ccleaner, the ASB is a stand alone application and can be uninstalled in the same way as other programs.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.691) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline sammy1

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Re: 'Happy with us' won't go away.
« Reply #12 on: July 04, 2021, 09:14:17 PM »
try incognito mode

Offline C91

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Re: 'Happy with us' won't go away.
« Reply #13 on: July 05, 2021, 12:45:23 AM »
I found a way to make it go away. Open CCleaner & go to tools and delete the Avast browser.

So just delete the whole browser? Give up and throw it away? Thats very helpful thank you

Offline Asyn

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Re: 'Happy with us' won't go away.
« Reply #14 on: July 05, 2021, 11:59:22 AM »
Dev-Info: Fixing now, should be disabled in the next hour.
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0