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Author Topic: How do you renew subsciption ?  (Read 5925 times)

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Offline graton

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How do you renew subsciption ?
« on: March 26, 2021, 12:47:23 AM »
My subscription lapsed by two days and no matter where I've searched on the Avast account I cannot find a way of renewing it. Had to change password etc !!!!!

Why is so difficult to renew my account from my previous subscription ?

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The ridiculous unreadable verification letters need to post this !!!!
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Offline DavidR

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Re: How do you renew subsciption ?
« Reply #1 on: March 26, 2021, 01:29:29 AM »
You don't say what Avast program you are using Avast Free, Premium, etc. ?

If a paid version of avast didn't you setup an automatic payment instruction ?
If not, then you should have got on-screen reminders of X weeks/days remaining, etc.
If so, you should have received a notification that payment would be taken in X days, etc.

The captcha is an anti spam measure and is only for your first 3 posts.
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Offline tinasignup66

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Re: How do you renew subsciption ?
« Reply #2 on: June 15, 2021, 04:43:26 PM »
Why is renewing so difficult? I want to renew and upgrade to Ultimate for 1 year, but I can't do this online. I have to pay for 2 years for Ultimate or just renew the Premium that I already have. Having to call support to do this is a nuisance. I see that I'm not the only one having issues.  ::) Maybe it's time to shop around?
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Offline DavidR

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Re: How do you renew subsciption ?
« Reply #3 on: June 15, 2021, 05:59:11 PM »
Quote from: tinasignup66 on June 15, 2021, 04:43:26 PM
Why is renewing so difficult? I want to renew and upgrade to Ultimate for 1 year, but I can't do this online. I have to pay for 2 years for Ultimate or just renew the Premium that I already have. Having to call support to do this is a nuisance. I see that I'm not the only one having issues.  ::) Maybe it's time to shop around?

Try the - Sales change order details wrong, email address given, etc. - Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and follow.  Here you should be able to say you want to renew and also change product to Avast Ultimate.
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Offline DANIELA4

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Re: How do you renew subsciption ?
« Reply #4 on: June 23, 2021, 07:51:12 PM »
Hello! I'm going through the same thing, I can't find the renewal option, it tells me that my product (ULTIMATE 10 DEVICES), has 1 day left, previously, it went to account and left when it was renewed and with what card. Now nothing appears. I had automatic renewal x 3 years with the PREMIUM, then when the ULTIMATE came out I asked for the update. Which was done manually. (sorry I use google translator)
« Last Edit: June 24, 2021, 04:15:00 AM by DANIELA4 »
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Online bob3160

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Re: How do you renew subsciption ?
« Reply #5 on: June 24, 2021, 12:26:26 AM »
Quote from: DANIELA4 on June 23, 2021, 07:51:12 PM
Hola! estoy pasando x lo mismo, no encuentro la opción de renovación, me dice que mi producto ( ULTIMATE 10 DISPOSITIVOS) , le queda 1 día, anteriormente, iba a cuenta y salía cuando se renovaba y con qué tarjeta. Ahora no figura nada. Tenía renovación automática  x 3 años con el PREMIUM, luego cuando salió el ULTIMATE pedí la actualización. :(
English please or find your language at,
https://forum.avast.com/index.php#c7
« Last Edit: June 24, 2021, 02:03:57 PM by bob3160 »
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Offline DavidR

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Re: How do you renew subsciption ?
« Reply #6 on: June 24, 2021, 01:04:42 AM »
Quote from: bob3160 on June 24, 2021, 12:26:26 AM
<snip quote>
English please or find your language at,
-https://forum.avast.com/index.php?action=collapse;c=7;sa=expand;da62512=f6b8b8c1b377952b93765672dffbcbc7#c7
Something going wrong in your URL (which I have broken so as not to confuse) ?
It isn't actually going anywhere or an area that lacks permission.

@  DANIELA4
This is the Spanish language sub-forum link https://forum.avast.com/index.php?board=25.0
« Last Edit: June 24, 2021, 01:20:29 AM by DavidR »
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Offline DANIELA4

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Re: How do you renew subsciption ?
« Reply #7 on: June 24, 2021, 04:23:12 AM »
renewal options appear in the application and then there is no internet connection, which is not true. I go to my Avast account, subscription status not available (was done manually when going from Premier to Ultimate) expires 24 (tomorrow).
« Last Edit: June 24, 2021, 04:26:02 AM by DANIELA4 »
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Offline DANIELA4

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Re: How do you renew subsciption ?
« Reply #8 on: June 24, 2021, 04:41:08 AM »
Quote from: DavidR on June 24, 2021, 01:04:42 AM
Quote from: bob3160 on June 24, 2021, 12:26:26 AM
<snip quote>
English please or find your language at,
-https://forum.avast.com/index.php?action=collapse;c=7;sa=expand;da62512=f6b8b8c1b377952b93765672dffbcbc7#c7
Something going wrong in your URL (which I have broken so as not to confuse) ?
It isn't actually going anywhere or an area that lacks permission.

@  DANIELA4
This is the Spanish language sub-forum link https://forum.avast.com/index.php?board=25.0

In my case, I get notifications of days remaining to renew, I have been using paid Avast for years, always with automatic renewal, multi-device and for 3 years. I think the problem arises when the upgrade from Premier to Ultimate was made through technical support. I have sent an email to the support that made the change, attaching screenshots in PDF.
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