Author Topic: Avast Driver Updater question about drivers and compatibility  (Read 1006 times)

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Offline Hansanderson

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Hi all, happy 4th of July BTW. Anyways, I have a question about a couple of drivers from Avast Driver Updater which are being labeled as "out of date" (pictures below) anyways, before the free trial expired, I updated them, rebooted, however. it still said they were not updated, so I thought to myself whatever and carried on thinking it was just a bug, I was wrong. Next day, coincidentally when the trial ended, they were still out of date. So, that was a kicker. My next option to get these drivers was Microsoft, so I downloaded the two drivers off of Microsoft and tried to install them on my computer, only issue is I then get this error from Windows in the device manager (again, picture below). So, now I'm starting to wonder, are these two driver versions not compatible with my system? My system is an ASRock Z490 Taichi BTW (Z490 Intel chipset). So, I went to my mobos website and downloaded the driver; Intel Management Engine Interface #1 which also include the iCLS Client. I was able to install it, however the driver version is the same. (2040.100.0.1029 for Management Engine Interface #1) and (1.61.251.0 for iCLS Client) So, I'm between a rock and a hard place. Are the two driver versions ADU offering me not compatible with my system or am I doing something wrong? Thank you for reading and take care

Offline _Uli_

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Re: Avast Driver Updater question about drivers and compatibility
« Reply #1 on: July 15, 2021, 02:56:23 PM »
Hi Hans, I'm sorry you're having problems with our software and sorry for my late answer!

Please start the file dulogcollector.exe which you can locate at C:\Program Files\AVAST\Driver Updater

Please enter your email-address, click on "Collect & Send Logs" and PM me. Thank you!

Best regards, Uli

Offline repin3

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Re: Avast Driver Updater question about drivers and compatibility
« Reply #2 on: July 24, 2021, 10:52:55 AM »
Добрый день. Купил Avast Driver Updater и получил кучу проблем. Переустанавливаю дрова в рукопашную. Даже Танки не идут. WG отправил отчёт, рекомендовали начать с драйвера на видеокарту. Очень сожалею о покупке.
К антивирусу нареканий нет, но остальные утилиты надо дорабатывать, прежде запуска в продажe/
И картинки сделайте крупнее 8)

Offline Asyn

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Re: Avast Driver Updater question about drivers and compatibility
« Reply #3 on: July 24, 2021, 01:20:57 PM »
Please post English here, else use the forum section for your language.
-> Non-English Zone: https://forum.avast.com/index.php#c7
Win 8.1 [x64] - Avast PremSec 21.7.6459.IBC [UI.658] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0