Author Topic: subscription renewal problems  (Read 3179 times)

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JenniferM

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subscription renewal problems
« on: June 10, 2007, 09:58:47 PM »
 >:( This w/e my Avast! Pro popped up a message telling me it had expired! No warning at all nor any invitation to renew came before this which was very annoying.
So I went to the site to subscribe all over again. There I was told I had probably received an email with a voucher code to thank me for being a loyal customer. No such email has ever arrived. Yes, I checked my Spam folder too  :P
So I have paid the full price for just another year rather than remain at risk over a busy weekend online. Had I received my discount voucher for loyalty I would have signed up for 3 years as I find Avast! provides me with excellent online protection.
I do have to tell you that I dont find your customer support adequate on this occasion. You've let yourself down and caused me some grief  :'(


Offline oldman

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Re: subscription renewal problems
« Reply #1 on: June 10, 2007, 11:32:39 PM »
If your isp also has spam filtering at their end, it's very possible that the e-mail was blocked before it reached you.

Is there a way to check your mail online? If so you should be able to configure spam filtering there. That is, if the mail server does have spam control. That is what I had to do.

Imperatriz

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Re: subscription renewal problems
« Reply #2 on: June 10, 2007, 11:49:57 PM »
Oh, i didn't noticed this topic before. I had the same problem, but i'm still waiting for a reply before deciding anything. I got a new Register Key, but the previous one don't change. Also it is showing some outdated information at the Main Program.

Offline DavidR

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Re: subscription renewal problems
« Reply #3 on: June 11, 2007, 12:16:03 AM »
Please stick with your original topic, I have answered that, http://forum.avast.com/index.php?topic=28786.0.
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Offline oldman

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Re: subscription renewal problems
« Reply #4 on: June 11, 2007, 01:09:39 AM »
I should have posted this in my earlier reply. The address that the coupon should come from is renewal@avast.com. This address may also have to be added to any spam filters.

JenniferM

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Re: subscription renewal problems
« Reply #5 on: June 11, 2007, 02:18:21 PM »
Thanks for everyone's helpful suggestions all of which I have now followed up with no success in finding the voucher. I also changed the email address on my account so perhaps you can send me a test message to all email addresses you have for me?  ;)

The emails from Share-it came through fine and registration went OK so I am definitely protected again. Strangely I got an update blue box message on start up this morning immediately followed by a red one telling me that I am no longer protected and must renew.
Anyone help me to understand that - and get rid of the red one?

I dont want to pay the full price for new subscription. What shall I try next?



Offline bob3160

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Re: subscription renewal problems
« Reply #6 on: June 11, 2007, 04:52:53 PM »
Quote
I dont want to pay the full price for new subscription. What shall I try next?
Try sending an email to the address oldman listed and explain your situation.
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Offline Lisandro

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Re: subscription renewal problems
« Reply #7 on: June 11, 2007, 08:25:03 PM »
I dont want to pay the full price for new subscription. What shall I try next?
I suggest an email to sales@avast.com and explain the situation and/or post a link to this thread...
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JenniferM

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Re: subscription renewal problems
« Reply #8 on: June 11, 2007, 08:56:34 PM »
Thanks all of you. I have followed Tech's advice and emailed sales. Hope that will get it sorted.

Will let youknow if anything of interest to others is suggested.