Author Topic: False virus warning  (Read 3764 times)

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Nobel

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False virus warning
« on: June 19, 2007, 02:44:51 PM »
Hi,

We are an Support team that use the program Remote Anything,
see in the following site:

http://www.twd-industries.com

Avast detect `Win32:Trojan-gen' ind the program slave.exe and in uninstall_slave.exe.

We believe that RA does not include a virus, spyware and so on.
Would you please evaluate this false virus warning?

Thanks.

Offline DavidR

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Re: False virus warning
« Reply #1 on: June 19, 2007, 04:04:01 PM »
If you are getting a virus warning that you believe is a false positive, then if you can zip and password protect ('virus', will do) the suspect file and send it to virus @ avast.com (no spaces), put False Positive in the email Subject..

Give a brief outline of the problem (possibly a link to this thread), the fact that you believe it to be a false positive and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.

You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner I feel virustotal is the better option as it uses the windows version of avast (more packers supported) and there are currently 32 different scanners.
Or Jotti - Multi engine on-line virus scanner if any other scanners here detect them it is less likely to be a false positive. Whichever scanner you use, you can't do this with the file in the chest, you will need to move it out.

If it is indeed a false positive, add it to the exclusions lists (Standard Shield, Customize, Advanced, Add and Program Settings, Exclusions) and Restore it to its original location, periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the Standard Shield and Program Settings, exclusions.

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Offline Lisandro

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Re: False virus warning
« Reply #2 on: June 20, 2007, 02:31:19 PM »
Indeed seems a false positive. Hope they correct the false detection soon.
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