Author Topic: Windows Crash, Laptop Shut off  (Read 514 times)

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Offline dandibi

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Windows Crash, Laptop Shut off
« on: July 09, 2021, 05:26:31 PM »
I have had several Window crashes and my laptop shuts off.  The event log shows this:

User hive is loaded by another process (Registry Lock) Process name: C:\Program Files\AVAST Software\Cleanup\TuneupSvc.exe, PID: 4308, ProfSvc PID: 1140.

Offline r@vast

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Re: Windows Crash, Laptop Shut off
« Reply #1 on: July 12, 2021, 02:13:51 PM »
Hi,

This seems to be similar to the issue reported here:https://forum.avast.com/index.php?topic=234238

Please provide us with a support file and paste the ID here, if you need further assistance.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file