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Topic: Windows Crash, Laptop Shut off (Read 1243 times)
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dandibi
Newbie
Posts: 1
Windows Crash, Laptop Shut off
«
on:
July 09, 2021, 05:26:31 PM »
I have had several Window crashes and my laptop shuts off. The event log shows this:
User hive is loaded by another process (Registry Lock) Process name: C:\Program Files\AVAST Software\Cleanup\TuneupSvc.exe, PID: 4308, ProfSvc PID: 1140.
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r@vast
Avast team
Massive Poster
Posts: 2761
Re: Windows Crash, Laptop Shut off
«
Reply #1 on:
July 12, 2021, 02:13:51 PM »
Hi,
This seems to be similar to the issue reported here:https://forum.avast.com/index.php?topic=234238
Please provide us with a support file and paste the ID here, if you need further assistance.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file
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