Hi all,
I have tried installing Avast Home v4.7 (more than once) but have been unable.
The last time I tried, I :-
1. Used the Uninstall utility and then re-booted.
2. Used the following command to try and install the software ... setupeng.exe /forceinstall
3. Installation failed
4. Contents of log file (edited so as to be < 10000 chars) are below.
5. I have saved the full log file it is required for anyone to view
Can some-one please assist me ?
Thanks,
Julian
30.06.2007 08:55:16 general: Started: 30.06.2007, 08:55:16
30.06.2007 08:55:16 general: Running setup_av_pro-3e9 (1001)
30.06.2007 08:55:16 system: Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
30.06.2007 08:55:16 system: Computer WinName: STUDYPC
30.06.2007 08:55:16 system: Windows Net User: STUDYPC\Julian
30.06.2007 08:55:16 general: Cmdline: /sfx /sfxstorage "C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188" /forceinstall /srcpath "C:"
30.06.2007 08:55:16 general: DldSrc set to sfx
30.06.2007 08:55:16 general: Operation set to INST_OP_INSTALL
30.06.2007 08:55:16 general: Old version: ffffffff (-1)
30.06.2007 08:55:16 general: Install check: SetupVersion does NOT exist
30.06.2007 08:55:16 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
30.06.2007 08:55:16 registry: Get registry: Software\Microsoft\Internet Explorer\Version=7.0.6000.16473
30.06.2007 08:55:16 general: GUID: f59fb32c-9d23-4507-9a14-0f7d2a567548
30.06.2007 08:55:16 general: SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
30.06.2007 08:55:16 package: GetPackages - set proxy for inet
30.06.2007 08:55:16 internet: SYNCER: Type: use IE settings
30.06.2007 08:55:16 internet: SYNCER: Auth: another authentication, use WinInet
30.06.2007 08:55:16 general: Entered SetupProcessPro::Do( INST_OP_INSTALL )
30.06.2007 08:55:16 general: Entered SetupProcessWin32Avast::Do( INST_OP_INSTALL )
30.06.2007 08:55:16 general: Entered SetupProcessWin32::Do( INST_OP_INSTALL )
30.06.2007 08:55:16 general: Entered SetupProcess::Do( INST_OP_INSTALL )
30.06.2007 08:55:36 package: Load C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188\prod-av_pro.vpu
30.06.2007 08:55:36 package: LatestPartInfo: jrog = jrog-3
30.06.2007 08:55:36 package: LatestPartInfo: news = news-4b
30.06.2007 08:55:36 package: LatestPartInfo: program = prg_av_pro-3e9
30.06.2007 08:55:36 package: LatestPartInfo: setup = setup_av_pro-3e9
30.06.2007 08:55:36 package: LatestPartInfo: vps = vps-73702
30.06.2007 08:55:36 package: Part prg_av_pro-3e9 was set to be installed
30.06.2007 08:55:36 package: Part vps-73702 was set to be installed
30.06.2007 08:55:36 package: Part news-4b was set to be installed
30.06.2007 08:55:36 package: Part setup_av_pro-3e9 was set to be installed
30.06.2007 08:55:36 package: Part jrog-3 was set to be installed
30.06.2007 08:55:36 package: FilterOutExistingFiles: 144 & 0 = 144
30.06.2007 08:55:36 package: Full of package jrog was set to 1
30.06.2007 08:55:38 general: Selected group: Instant Messaging
30.06.2007 08:55:38 general: Selected group: P2P Shield
30.06.2007 08:55:38 general: Selected group: Internet Mail
30.06.2007 08:55:38 general: Selected group: Outlook/Exchange
30.06.2007 08:55:38 general: Selected group: Network Shield
30.06.2007 08:55:38 general: Selected group: Web Shield
30.06.2007 08:55:38 general: Selected group: Standard Shield
30.06.2007 08:55:38 general: Selected group: Skins
30.06.2007 08:55:38 general: Selected group: English language extension
30.06.2007 08:55:38 general: Selected group: English help
30.06.2007 08:55:38 package: FilterOutExistingFiles: 144 & 0 = 144
30.06.2007 08:55:38 package: Full of package jrog was set to 1
30.06.2007 08:55:38 package: FilterOutExistingFiles: 144 & 0 = 144
30.06.2007 08:55:39 general: progress thread start
30.06.2007 08:55:39 general: progress start - 1
30.06.2007 08:55:39 general: progress start - 2
30.06.2007 08:55:39 general: progress start - 3
30.06.2007 08:55:39 package: Load C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188\prod-av_pro.vpu
30.06.2007 08:55:39 package: LatestPartInfo: jrog = jrog-3
30.06.2007 08:55:39 package: LatestPartInfo: news = news-4b
30.06.2007 08:55:39 package: LatestPartInfo: program = prg_av_pro-3e9
30.06.2007 08:55:39 package: LatestPartInfo: setup = setup_av_pro-3e9
30.06.2007 08:55:39 package: LatestPartInfo: vps = vps-73702
30.06.2007 08:55:39 package: Loaded pkg info 'av_pro_hlp413', containing 4 subversions
30.06.2007 08:55:39 package: Loaded pkg info 'av_pro_hlp414', containing 4 subversions
30.06.2007 08:55:39 package: Loaded pkg info 'winsys', containing 3 subversions
30.06.2007 08:55:39 general: progress end - 2
30.06.2007 08:55:39 package: FilterOutExistingFiles: 144 & 0 = 144
30.06.2007 08:55:40 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:40 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\av_pro_core-397.vpu, returned 0x00000000
30.06.2007 08:55:40 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:40 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\av_pro_dll409-165.vpu, returned 0x00000000
30.06.2007 08:55:40 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:40 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\av_pro_hlp409-2ad.vpu, returned 0x00000000
30.06.2007 08:55:40 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:40 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\av_pro_skins-13.vpu, returned 0x00000000
30.06.2007 08:55:40 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:40 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\avscan-29d.vpu, returned 0x00000000
30.06.2007 08:55:40 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:40 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\winsys-2.vpu, returned 0x00000000
30.06.2007 08:55:40 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:40 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\winsysgui-2.vpu, returned 0x00000000
30.06.2007 08:55:40 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:41 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-73700.vpu, returned 0x00000000
30.06.2007 08:55:41 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:41 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-73702.vpu, returned 0x00000000
30.06.2007 08:55:41 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:41 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\news409-32.vpu, returned 0x00000000
30.06.2007 08:55:41 general: Used server: C:\Users\Julian\AppData\Local\Temp\_av_sfx.tm~a01188
30.06.2007 08:55:41 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\jrog-3.vpu, returned 0x00000000
30.06.2007 08:55:43 package: vps: needs to be updated [073702]
30.06.2007 08:55:43 general: progress end - 1
30.06.2007 08:55:43 general: setup: updated
30.06.2007 08:55:43 general: setif: updated
30.06.2007 08:55:43 file: SetExistingFilesBitmap: Setting group av_pro_sysx because of existing file C:\Windows\system32\OleAcc.dll
30.06.2007 08:55:43 file: SetExistingFilesBitmap: 1024->6->6
30.06.2007 08:55:43 package: FilterOutExistingFiles: 144 & 6 = 139
30.06.2007 08:55:43 package: Extracting from av_pro_core-397.vpu (1)
30.06.2007 08:55:44 file: Installed file:C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
30.06.2007 08:55:44 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashSkPcc.exe
30.06.2007 08:55:44 file: Installed file:C:\Program Files\Alwil Software\Avast4\ashSkPcc.exe
30.06.2007 08:55:44 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashSkPck.exe
30.06.2007 08:55:44 file: Installed file:C:\Program Files\Alwil Software\Avast4\ashSkPck.exe
30.06.2007 08:55:44 file: Extract: tried to extract 'ashUpd.exe' from pkg 'av_pro_core' but failed miserably.
30.06.2007 08:55:44 system: Uninstalling Aavmker4.sys
30.06.2007 08:55:44 system: Reboot set by changed resident C:\Windows\system32\drivers\aswMonFlt.sys
30.06.2007 08:55:44 system: Error copying driver file C:\Windows\system32\drivers\aswMonFlt.sys (0x00000003)
30.06.2007 08:55:44 system: Executing:rundll32.exe SetupApi.dll,InstallHinfSection DefaultInstall 128 C:\Program Files\Alwil Software\Avast4\Setup\Inf\aswMonFlt.inf
30.06.2007 08:55:50 system: Executed:rundll32.exe SetupApi.dll,InstallHinfSection DefaultInstall 128 C:\Program Files\Alwil Software\Avast4\Setup\Inf\aswMonFlt.inf
30.06.2007 08:55:50 general: progress end - forced
30.06.2007 08:55:50 general: progress thread end
