Author Topic: Phantom hardware in Avast wifi scan  (Read 2031 times)

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Offline sekgrranin

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Phantom hardware in Avast wifi scan
« on: July 21, 2021, 01:11:02 PM »
Hello.Avast sometimes detects connections and other times not? My hardware configurations are always the same. I do not add or remove any machine on my connection.Il s'agit de HUI ZHOU  GAOSHENGDA  TECHNOLOGY .CO

Offline r@vast

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Re: Phantom hardware in Avast wifi scan
« Reply #1 on: July 21, 2021, 03:59:11 PM »
Hi,

Could you please clarify if the device marked as "HUI ZHOU  GAOSHENGDA  TECHNOLOGY .CO" is the only device that is sometimes detected and sometimes not? And is this your device?

Offline sekgrranin

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Re: Phantom hardware in Avast wifi scan
« Reply #2 on: July 21, 2021, 04:38:50 PM »
Hello.i thank you for your help.i have been monitoring this analysis for 9 days.sometimes this connection appears,sometimes it doesn't.enclosed are the captures taken during the last 9 days.
I agree for all other connected or not connected devices
Here is what Avast says about this device

Offline sekgrranin

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Re: Phantom hardware in Avast wifi scan
« Reply #3 on: July 21, 2021, 04:40:56 PM »
I'll do another scan
 :)

Offline sekgrranin

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Re: Phantom hardware in Avast wifi scan
« Reply #4 on: July 21, 2021, 05:08:27 PM »
Back , this wifi analysis gives me only 4 devices: my box, my pc, my keyboard, my phone. :-\

Offline sekgrranin

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Re: Phantom hardware in Avast wifi scan
« Reply #5 on: July 22, 2021, 11:58:28 AM »
Hello, I did a wifi scan again this morning and Avast found 9 devices including an unconnected PC that I don't have...

Offline r@vast

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Re: Phantom hardware in Avast wifi scan
« Reply #6 on: July 22, 2021, 01:37:32 PM »
Hi,

Can you please provide us support files with debug logging enabled for when Avast detects the device correctly, and also when is not detected?

Support file:
1. In Avast Premium Security, go to Menu> Settings > General> Troubleshooting >  Logs (at the bottom) > Enable debug logging
2. Send Logs - (Support tool guide:https://support.avast.com/en-ww/article/Submit-support-file)
3. Post the file IDs here
You can disable debug logging after the files have been generated.

Offline sekgrranin

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Re: Phantom hardware in Avast wifi scan
« Reply #7 on: July 23, 2021, 12:05:31 PM »
Hello, thank you for your help. I am with Avast Free and I am very happy with it for more than 10 years.I followed your procedure (quite simple) but I can't install your file even in administrator mode, I also used the safe mode but impossible, yet my PC is completely disarmed.For this phantom PC, you may have put me on the way, because before Avast detected me a firmware and now in the same place Avast detects me a PC!!! I think since yesterday my neighbor.I continue my investigations.Thank you .
 :)