Author Topic: Win32 Plexus [Wrm] cannot be processed  (Read 2143 times)

0 Members and 1 Guest are viewing this topic.

Offline jackcunha

  • Newbie
  • *
  • Posts: 1
Win32 Plexus [Wrm] cannot be processed
« on: June 30, 2007, 04:13:01 PM »
After switching to a new computer, avast reports a Win32 Plexus [Wrm] incoming in an email.  After I delete it, avast reports There are no ore files, and it cannot process "incoming email ....."  Then, the same report of a Win32 Plexus [Wrm] infected email pops up over and over.  I tried a boot scan to see if the computer itself was somehow infected, but it's not.  What's up and how can this be fixed?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67250
Re: Win32 Plexus [Wrm] cannot be processed
« Reply #1 on: June 30, 2007, 08:56:46 PM »
If a virus is replicant (coming and coming again), you could follow the general cleaning procedure:

1. Disable System Restore on Windows ME or Windows XP. System Restore cannot be disabled on Windows 9x and it's not available in Windows 2k. After boot you can enable System Restore again after step 3).

2. Clean your temporary files. You can use CleanUp or the Windows Advanced Care features for that.

3. Schedule a boot time scanning with avast. Start avast! > Right click the skin > Schedule a boot-time scanning. Select for scanning archives. Boot. Other option is scanning in SafeMode (repeatedly press F8 while booting).

4. It will be good if you download, install, update and run AVG Antispyware. Some users recommend SUPERantispyware, Spyware Terminator and/or a-squared (take care about false positives).
If any infection is detected, better and safer is send the file to Quarantine than to simple delete than.

5. If you still detecting any strange behavior or even you're sure you're not clean, maybe it will be good to test your machine with anti-rootkit applications. I suggest AVG, Panda and/or F-Secure BlackLight.

6. Also, if you still detecting strange behaviors or you want to be sure you're clean, maybe making a HijackThis log to post here and, specially, scan and submit to on-line analysis the RunScanner log would help to identify the problem and the solution.

7. After you're clean, use the immunization of SpywareBlaster or, which is better, the Windows Advanced Care features of spyware/adware cleaning and removal.

8. Finally, when you're clean, check for insecure applications with Secunia Software Inspector to update insecure applications and avoid reinfection.
The best things in life are free.