Author Topic: 0xc0000005 application error  (Read 11083 times)

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Offline kawak

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Re: 0xc0000005 application error
« Reply #15 on: July 08, 2007, 05:26:32 PM »
>Are you installing avast in the default path?
 Yes in the default : C:\Program Files\Alwil Software\Avast4

>Is there only one account with administration rights?
 Yes, only one profile.
 I tried with the 'the administrator' account accessed in safe mode but it's the same problem.

>Can you post the last 100-150 lines of avast log? C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
 The directory C:\Program Files\Alwil Software\Avast4\DATA\log\
 doesn't exist.
 But i have a logfile : C:\Program Files\Alwil Software\Avast4\Setup\setup.log

...
16:54:37 vrb/sys  Service avast! Antivirus updated
16:54:37 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Fournit la mise à jour automatique pour l'antivirus avast!.
16:54:37 vrb/sys  Service aswUpdSv installed
16:54:37 vrb/sys  Service aswUpdSv dependency (null)
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Fournit la mise à jour automatique pour l'antivirus avast!.
16:54:38 vrb/sys  Service aswUpdSv updated
16:54:38 vrb/sys  Reboot set by changed resident C:\WINDOWS\system32\drivers\aavmker4.sys
16:54:38 vrb/sys  Driver file copied: C:\WINDOWS\system32\drivers\aavmker4.sys
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\DisplayName=avast! Asynchronous Virus Monitor
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
16:54:38 vrb/reg  Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implémente l'analyse du courrier électronique pour l'antivirus avast!.
16:54:38 vrb/sys  Service avast! Mail Scanner installed
16:54:38 vrb/sys  Service avast! Mail Scanner dependency avast! Antivirus
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implémente l'analyse du courrier électronique pour l'antivirus avast!.
16:54:38 vrb/sys  Service avast! Mail Scanner updated
16:54:38 vrb/sys  Reboot set by changed resident C:\WINDOWS\system32\drivers\aswTdi.sys
16:54:38 vrb/sys  Driver file copied: C:\WINDOWS\system32\drivers\aswTdi.sys
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
16:54:38 nrm/sys  Service 'aswTdi' load order set id=268435456 in group 'PNP_TDI'
16:54:38 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implémente l'analyse du contenu web (HTTP) pour l'antivirus avast!.
16:54:38 vrb/sys  Service avast! Web Scanner installed
16:54:38 vrb/sys  Service avast! Web Scanner dependency avast! Antivirus
16:54:39 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implémente l'analyse du contenu web (HTTP) pour l'antivirus avast!.
16:54:39 vrb/sys  Service avast! Web Scanner updated
16:54:39 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
16:54:39 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
16:54:39 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
16:54:39 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
16:54:39 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
16:54:39 vrb/fil  Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus
16:54:39 vrb/fil  Shortcut for help.chm installed in C:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus
16:54:39 vrb/fil  Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Bureau
16:54:39 vrb/reg  Set registry: *\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
16:54:39 vrb/reg  Set registry: avast\ShellEx\ContextMenuHandlers\(null)={472083B0-C522-11CF-8763-00608CC02F24}
16:54:39 vrb/reg  Set registry: Folder\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
16:54:39 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\(null)=avast
16:54:39 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\(null)=C:\Program Files\Alwil Software\Avast4\ashShell.dll
16:54:39 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShell.dll
16:54:39 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
16:54:39 vrb/reg  Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
16:54:39 vrb/reg  Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=C:\PROGRA~1\ALWILS~2\Avast4\ashDisp.exe
16:54:39 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\*.*
16:54:39 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\FRENCH\*.*
16:54:39 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\FRENCH\HELP\*.*
16:54:39 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\FRENCH\HtmlData\*.*
16:54:39 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.*
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~2\Avast4
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=D:\INSTAL~2\INSTAL~1\ANTIVI~2
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
16:54:39 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 C:\PROGRA~1\ALWILS~2\Avast4\Setup\setiface.dll,RunSetup
16:54:39 min/gen  Error loading C:\Program Files\Alwil Software\Avast4\ashBase.dll, error code:0x000003E6
16:54:43 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Label=May2007
16:54:43 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
16:54:43 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
16:54:43 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
16:54:43 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
16:54:43 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1001
16:54:43 nrm/pkg  Transferred files: 11
16:54:43 nrm/pkg  Transferred bytes: 14532651
16:54:43 nrm/pkg  Transfer time: 31 ms
16:54:43 vrb/fil  NeedReboot=true
16:54:43 vrb/sys  Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
16:54:43 vrb/fil  MoveFileEx(C:\PROGRA~1\ALWILS~2\Avast4\Setup\reboot.txt, NULL)
16:54:43 min/gen  Return code: 0x20000000 [Something done]
16:54:43 min/gen  Stopped: 07.07.2007, 16:54:43

Thanks

Offline Lisandro

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Re: 0xc0000005 application error
« Reply #16 on: July 08, 2007, 07:48:01 PM »
Does this thread help you? http://forum.avast.com/index.php?topic=28267.0

Can you try an installation from the scratch?

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.
The best things in life are free.

Offline kawak

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Re: 0xc0000005 application error
« Reply #17 on: July 09, 2007, 10:50:10 PM »
This thread does'nt help me   :(

I try many things ...
clean registry
uninstall + Install again the last version in the default path
uninstall + Install again the last version in another path c:\avast4

...
for each exe file (ashAvast.exe an all other ),
 i have always the message : Application Error - The application failed to initialize properly (0xc0000005)

All others applications are working.

Offline Lisandro

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Re: 0xc0000005 application error
« Reply #18 on: July 09, 2007, 11:48:04 PM »
clean registry
But did you use the tool I've posted on number 3?
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Offline kawak

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Re: 0xc0000005 application error
« Reply #19 on: July 10, 2007, 08:56:08 PM »
I tried this uninstall program : http://www.avast.com/eng/avast-uninstall-utility.html
but i have the same problem.