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Author Topic: Avast Home Edition 4.7 (4.7.1001)  (Read 13384 times)

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Energi1536

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #15 on: July 16, 2007, 08:09:20 PM »
Hi everybody!
I have a problem here. Help me, please, the brightest minds!
after installation, there's message on the screen: " Unknown error. Scan completed with error. 183=Cannot create a file when that file already exists." I'm not good at computers, but just guessing that the cause of this problem might be that I'd had Avast Home Edition 4.7 before. But it was unitstalled.
Do you know how to solve it?  ;D
I wanna keep Avast as the antivirus....  :(
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Offline Lisandro

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #16 on: July 16, 2007, 08:21:20 PM »
Quote from: Energi1536 on July 16, 2007, 08:09:20 PM
Hi everybody!
I have a problem here. Help me, please, the brightest minds!
after installation, there's message on the screen: " Unknown error. Scan completed with error. 183=Cannot create a file when that file already exists." I'm not good at computers, but just guessing that the cause of this problem might be that I'd had Avast Home Edition 4.7 before. But it was unitstalled.
Do you know how to solve it?  ;D
I wanna keep Avast as the antivirus....  :(
Please, don't post twice the same. Just double the help effort...
If you uninstall avast, it's not guilty here...
Maybe, as I've posted before, you should open your own thread for this.
When you do that, we will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version (4.7.xxx) and VPS file (virus database) number?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?
- Any other security programs that could interfere?
- Any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'.
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techman94

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #17 on: July 16, 2007, 09:37:12 PM »
now i can't connect to my gmail account at all. as for avast! the icon rotates and thats all. is it scanning right?
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Offline Lisandro

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #18 on: July 17, 2007, 03:51:59 AM »
Quote from: techman94 on July 16, 2007, 09:37:12 PM
now i can't connect to my gmail account at all. as for avast! the icon rotates and thats all. is it scanning right?
Did you install Stunnel? Without Stunnel you won't be able to get Gmail to an email program (Pop3) and use avast at the same time.
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techman94

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #19 on: July 17, 2007, 05:40:41 PM »
no i didn't I installed the extension though.
« Last Edit: July 17, 2007, 05:44:05 PM by techman94 »
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Offline Lisandro

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #20 on: July 17, 2007, 07:51:19 PM »
Quote from: techman94 on July 17, 2007, 05:40:41 PM
no i didn't I installed the extension though.
And does the extension work? I use Stunnel instead of the extension...
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techman94

  • Guest
Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #21 on: July 17, 2007, 08:38:00 PM »
the extension does nothing
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Energi1536

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #22 on: July 17, 2007, 09:25:27 PM »

Please, don't post twice the same. Just double the help effort...
If you uninstall avast, it's not guilty here...
Maybe, as I've posted before, you should open your own thread for this.
When you do that, we will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version (4.7.xxx) and VPS file (virus database) number?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?
- Any other security programs that could interfere?
- Any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'.
[/quote]

Well, so you are THE GUY here? The brightest one?=))
There's some additional info for u:

-Avast 4.7 home
-Windows XP, updated
-Additional protective software is: Adware, MAX registry.No other antivirus.
-VPS 000757-3
If you tell me what other programs could interfere with Avast software, then i can answer.

And, more polite tech support answer would be nice to read!=)
Thank you!
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Offline Lisandro

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #23 on: July 17, 2007, 09:38:34 PM »
Quote from: techman94 on July 17, 2007, 08:38:00 PM
the extension does nothing
So... maybe you need to try Stunnel.
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Offline Lisandro

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #24 on: July 17, 2007, 09:41:54 PM »
Quote from: Energi1536 on July 17, 2007, 09:25:27 PM
And, more polite tech support answer would be nice to read!=) Thank you!
Well... I never intend to be impolite... I won't be here for free helping if I need to be impolite...

Quote from: Energi1536 on July 16, 2007, 08:09:20 PM
I'd had Avast Home Edition 4.7 before. But it was unitstalled.
Again, if you uninstall avast, it's not guilty here...
What is exactly the problem that you have 'without' avast installed?
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Offline alanrf

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #25 on: July 17, 2007, 10:38:43 PM »
techman94,

there is very little thread discipline in avast and so having multiple discussions going on in this thread makes life confusing.

However, I use the gmail extension every day with with Thunderbird.  If you need help with getting it to work let me know and we can discuss it outside this messy thread.
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Energi1536

  • Guest
Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #26 on: July 20, 2007, 07:46:10 PM »
Quote from: Tech on July 17, 2007, 09:41:54 PM
Again, if you uninstall avast, it's not guilty here...
What is exactly the problem that you have 'without' avast installed?
I dont really understand what do u mean under "Without Avast Installed"???
 Where are  u from? Is there any possible way to call the office or tech support?
Meanwhile, I have already said before : Avast 4.7 Home edition has been installed on my laptop. But it doesn't want to scan my comp! And the message I have already posted.
thank you.
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Offline Lisandro

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #27 on: July 20, 2007, 08:01:15 PM »
Quote from: Energi1536 on July 20, 2007, 07:46:10 PM
I dont really understand what do u mean under "Without Avast Installed"???
I don't understand... you've said you've uninstalled avast and after that avast is the problem, I just can't understand how avast could be the problem if it isn't even installed.

Quote from: Energi1536 on July 20, 2007, 07:46:10 PM
Where are  u from?
Brazil 8)

Quote from: Energi1536 on July 20, 2007, 07:46:10 PM
Is there any possible way to call the office or tech support?
Telephones and email are available in http://www.avast.com/eng/how-to-contact-alwil-software.html
« Last Edit: July 20, 2007, 08:07:18 PM by Tech »
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Energi1536

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #28 on: July 21, 2007, 02:41:18 AM »
I don't understand... you've said you've uninstalled avast and after that avast is the problem, I just can't understand how avast could be the problem if it isn't even installed.

Ok....Please, I'll repeat it again. Sure, I like repeat stuff something i don't really know about!;=))) It's been an interesting experience so far with the Avast team!..=))))))
Now, Avast was uninstalled. LONG TIME ago. BUT! I have installed it AGAIN, 2nd TIME. And after this last installation Avast gives me ERROR 183 as soon as atempt scanning my comp instead of working nicely as it's promised.

You not playing me, right?=))
I'm just a simple Russian girl who is trying figure some computer s*** out!=))) So, i just need you to help to solve it faster, than it has been going so far....

thanks again a lot.
p.s. Brazil is HOT!
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Offline chocholo

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Re: Avast Home Edition 4.7 (4.7.1001)
« Reply #29 on: July 21, 2007, 10:12:22 AM »
Quote from: Tech on July 20, 2007, 08:01:15 PM
...
Quote from: Energi1536 on July 20, 2007, 07:46:10 PM
Is there any possible way to call the office or tech support?
Telephones and email are available in http://www.avast.com/eng/how-to-contact-alwil-software.html
Just note: those numbers and contacts are NOT for technical support of avast! Home users. For Home users there is running nice support/ticketing system on the http://support.avast.com/ website or forums here.
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