Author Topic: Remove site from blacklist  (Read 841 times)

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Offline iZiMedia

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Remove site from blacklist
« on: September 27, 2021, 10:26:35 AM »
Hello guys.
Hope you are all doing well.
I am the admin of this website. We got hacked by an outdated plugin and avast doesn't allow us to open the website. We have taken all the necessary actions and have contacted all major antivirus companies (the ones appearing on sucuri.net - virustotal.com and other similar virus search engines). All of them have removed the flag as a phishing website but I have no news from avast.

The point is I don't get any replies when I submit the remove false positive. It's almost 5 days and still nothing.

Offline Asyn

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Re: Remove site from blacklist
« Reply #1 on: September 27, 2021, 10:50:59 AM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline iZiMedia

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Re: Remove site from blacklist
« Reply #2 on: September 27, 2021, 10:58:08 AM »
I did. 3 times. I don't get any automatic response that my submission has been ''approved or received''

On every other site I have reported the false positive I have received a ticket or an automated mail that they will check. Here, avast, its been a week and still the same

Offline Asyn

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Re: Remove site from blacklist
« Reply #3 on: September 27, 2021, 11:00:38 AM »
You should get a reply within 48 hours.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline iZiMedia

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Re: Remove site from blacklist
« Reply #4 on: September 27, 2021, 12:15:10 PM »
You should get a reply within 48 hours.


well ... that's what is ''bothering'' me... I have sent the first removal request on Thursday and till now I have no new

Offline Asyn

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Re: Remove site from blacklist
« Reply #5 on: September 27, 2021, 12:21:08 PM »
Nothing much I/we can do on the forum, only the guys from threat lab can unblock it.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline iZiMedia

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Re: Remove site from blacklist
« Reply #6 on: September 29, 2021, 08:18:18 AM »
Is there a way I can contact them?

I appreciate your replies but it's been a week and still no news from the team.

Regards

Offline polonus

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Re: Remove site from blacklist
« Reply #7 on: September 29, 2021, 01:20:21 PM »
Asyn provided you with a contact address.

Wait for them to give a final verdict, that could either mean detection is genuine or they will unblock.

I could PM them, but it is up to them to react,

polonus
Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!