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Author Topic: I have been paid for renewal but I can’t find the order  (Read 2174 times)

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Offline 繼賢

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I have been paid for renewal but I can’t find the order
« on: August 10, 2021, 09:47:22 AM »
My avast cleanup premium is automatically renewed and I want to cancel it. But the order record cannot be found in my account. How can I cancel it?
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Offline r@vast

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Re: I have been paid for renewal but I can’t find the order
« Reply #1 on: August 10, 2021, 10:40:18 AM »
Quote from: 繼賢 on August 10, 2021, 09:47:22 AM
My avast cleanup premium is automatically renewed and I want to cancel it. But the order record cannot be found in my account. How can I cancel it?

Hi,

You had a typo in your email address ( yhoo.com.tw) used for this trial subscription.
The order ID is: 97506846600
Please contact support via https://support.avast.com/en-ww/contact/sales

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Offline Nipuna2

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Re: I have been paid for renewal but I can’t find the order
« Reply #2 on: September 17, 2021, 02:29:59 PM »
Same here I cant find any type of order id Subscription ID - ********. Please send me my order ID at ***removed for privacy reasons ***

Hi,

You had a typo in your email address (you missed the 3). Your order ID is 99102634100.
« Last Edit: September 17, 2021, 04:19:15 PM by r@vast »
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