Author Topic: Avast Anti Virus Scan encounters problem  (Read 11443 times)

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ochaa

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Avast Anti Virus Scan encounters problem
« on: July 25, 2007, 05:27:24 AM »
hi everyone, I have recently downloaded avast and everything works except for the anti-virus scanner. Everytime I try to scan my comp, it always encounters a problem and the scanner has to be shut down.
Does anyone have a solution to this problem? thanks.

Offline TedNelly

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Re: Avast Anti Virus Scan encounters problem
« Reply #1 on: July 25, 2007, 05:39:30 AM »
Prior to Avast what AV program were you using and how did you remove it??
Windows 10 Pro | Intel I7 CPU | 16 Gig 2133 RAM | Avast beta 17.5.2295 | Firefox 54 b9(64-bit) | Cyberfox 52.1 | T-Bird 52.1.1 | SpyWareBlaster 5.5 | MalwareBytes 3.0.0.865 | WinPatrol 35.5.2 | GlassWire 1.2.100 | Cybereason Ransomfree 2.2.7 |  Pulla-dePlug Final!

roger1955

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Re: Avast Anti Virus Scan encounters problem
« Reply #2 on: July 25, 2007, 05:52:25 AM »
Hi I'm having that same problem today. It's been working fine from day 1. I've had Avast for almost 2 months with no problems till now. Any comments?

roger1955

Offline TedNelly

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Re: Avast Anti Virus Scan encounters problem
« Reply #3 on: July 25, 2007, 06:09:30 AM »
you could try an Avast repair.

Start/Control Panel/Add Remove Programs/Select Avast(Change/Remove)  Scroll down to Repair. Run Repair/Reboot
You need to be online to do this

Windows 10 Pro | Intel I7 CPU | 16 Gig 2133 RAM | Avast beta 17.5.2295 | Firefox 54 b9(64-bit) | Cyberfox 52.1 | T-Bird 52.1.1 | SpyWareBlaster 5.5 | MalwareBytes 3.0.0.865 | WinPatrol 35.5.2 | GlassWire 1.2.100 | Cybereason Ransomfree 2.2.7 |  Pulla-dePlug Final!

Offline Tarq57

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Re: Avast Anti Virus Scan encounters problem
« Reply #4 on: July 25, 2007, 07:14:26 AM »
Possible related:
I just started having the same (or a similar) problem.
Performing a "thorough" scan on all (2) Hard drives, I got the "encountered an error and needs to close" message.

The log viewer shows error messages for all three events: "Scan of "C:\" area failed with 0000A413 error (function avfilesScanReal failed)"
[x2], and 1 for the same error but on the D drive.
Between the first two errors (during the same scan) and the last one I repaired Avast and restarted the PC.
Any thoughts?
Windows 10,Windows Firewall,Firefox w/Adblock.

MeDIeVaL

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Re: Avast Anti Virus Scan encounters problem
« Reply #5 on: July 25, 2007, 07:24:34 AM »
I've experienced the same problem before some registry key for avast! scanner had been corrupted by virus. What had I do just repaired it. If you can't repair it you need to uninstall then re-install and don't interupt the boot scan. Download HijackThis, install and scan then check for the corrupted registry key HERE.
« Last Edit: July 25, 2007, 08:06:49 AM by MeDIeVaL »

Offline Tarq57

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Re: Avast Anti Virus Scan encounters problem
« Reply #6 on: July 25, 2007, 07:35:58 AM »
Already run HJT, no problems/nothing different showing up.
Just run a "quick" virus scan with Avast, all OK/Normal.
Will run a thorough scan again shortly to re-test it.
Could it be something to do with the current VPS package, since 3 users are experiencing this?
Windows 10,Windows Firewall,Firefox w/Adblock.

The Major

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Re: Avast Anti Virus Scan encounters problem
« Reply #7 on: July 25, 2007, 07:58:01 AM »
i have the same problem "virusscaner encountered an error and needs to close" since today

on bootscan avast say this:


07/25/2007 06:50
Scan aller lokalen Laufwerke

Anzahl durchsuchter Ordner: 4416
Anzahl der geprüften Dateien: 64332
Anzahl infizierter Dateien: 0

----------------------------------------
07/25/2007 07:29
Scan aller lokalen Laufwerke
Datei C:\WINDOWS\inf\MDMJF56E.INF Fehler 42003 {Interner Programmfehler.}
Datei C:\WINDOWS\inf\mdmlucnt.inf Fehler 42003 {Interner Programmfehler.}
Datei C:\WINDOWS\inf\msmusb.inf Fehler 42003 {Interner Programmfehler.}
Datei C:\WINDOWS\Installer\1145be3.msi Fehler 42003 {Interner Programmfehler.}
Datei C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\mscorcfg.msc Fehler 42003 {Interner Programmfehler.}

Anzahl durchsuchter Ordner: 4415
Anzahl der geprüften Dateien: 64364
Anzahl infizierter Dateien: 0

Offline Vlk

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Re: Avast Anti Virus Scan encounters problem
« Reply #8 on: July 25, 2007, 09:30:11 AM »
Can you please send the respective files to my email address?

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline Tarq57

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Re: Avast Anti Virus Scan encounters problem
« Reply #9 on: July 25, 2007, 10:28:18 AM »
Vlk, which particular files would you like?
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gmonag

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Re: Avast Anti Virus Scan encounters problem
« Reply #10 on: July 25, 2007, 12:32:18 PM »
I had the same problems today.

The screen saver scan failed with the option to send data to Microsoft. I performed a Repair setup and ran a full scan with the same result

Greg

Offline Vlk

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Re: Avast Anti Virus Scan encounters problem
« Reply #11 on: July 25, 2007, 12:39:11 PM »
The problem should be solved with the latest VPS update (000760-1).

Can you guys please confirm?

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

The Major

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Re: Avast Anti Virus Scan encounters problem
« Reply #12 on: July 25, 2007, 12:59:28 PM »
The problem should be solved with the latest VPS update (000760-1).

Can you guys please confirm?

Thanks
Vlk

roger that, no errors.. works fine ;)

big thx avast team :>

Offline Tarq57

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Re: Avast Anti Virus Scan encounters problem
« Reply #13 on: July 25, 2007, 01:22:47 PM »
Just auto-updated ~an hour ago, ran full scan (thorough), and no problems.
Very cool. :)
Vlk, sent you an error log file, you can probably disregard it, now.
Windows 10,Windows Firewall,Firefox w/Adblock.

Offline Vlk

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Re: Avast Anti Virus Scan encounters problem
« Reply #14 on: July 25, 2007, 01:29:06 PM »
Thanks.

Well, yeah, it was a bug in the VPS. As you might've noticed - the VPS update to 0760-0 was almost 300KB while almost no new detections were added; that's because the VPS contained changes to the detection engine. And part of the changes was this bug, which is now fixed in 0760-1.

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.