Latest Update "The package is broken"

[smokethapimp]

I just tried to do an Avast Free Home Program Update and got this message, Failed "the package is broken". Then I tried again - same thing. 3rd try resulted in a large package download and install. {1,327.50 KB}. My question is .... Is my Avast ok now? Thank you........ Smoke

I couldn't post the entire log as it exceeded the maximum character/post "limit"

28.07.2007 03:56:50 package: ERROR: Package 'av_pro_dll401' did not load!
28.07.2007 03:56:50 package: ERROR:LoadAllPartsVpus, code:0x20000011
28.07.2007 03:56:50 general: progress end - 1
28.07.2007 03:56:50 general: progress end - 0
28.07.2007 03:56:50 general: progress thread end
28.07.2007 03:56:50 general: Err:The package is broken

[Vlk]

Yeah. You just hit the very moment when the bits were being uploaded to our servers. Usually takes only about 5 minutes.

[smokethapimp]

DOH!!!    Sorry about that Vlk.   My timing is usually impeccable.      

Thanks for the reassurance, and mods please feel free to delete this if you so choose.

[dante7237]

Yeah. You just hit the very moment when the bits were being uploaded to our servers. Usually takes only about 5 minutes.

 I'm encountering the same thing "package broken" on update...I tried many times and decided that a re-install would do the trick. Nope, same error when downloading and installing updates....Vista home premium system. (and curiously the re-install killed my Thunderbird access to ypops.)

Any suggestions?

[Lisandro]

Any suggestions?

Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[dante7237]

14:30:27 dbg/pkg  Loaded pkg info 'av_pro_dll408', containing 15 subversions
14:30:27 dbg/pkg  Loaded pkg info 'av_pro_dll424', containing 9 subversions
14:30:27 dbg/pkg  Loaded pkg info 'av_pro_hlp81a', containing 5 subversions
14:30:27 dbg/pkg  Loaded pkg info 'av_pro_dll409', containing 40 subversions
14:30:27 dbg/pkg  Loaded pkg info 'av_pro_hlp410', containing 9 subversions
14:30:27 dbg/pkg  Loaded pkg info 'av_pro_hlp411', containing 9 subversions
14:30:27 dbg/pkg  Loaded pkg info 'av_pro_hlp412', containing 9 subversions
14:30:27 dbg/pkg  Loaded pkg info 'vpsm', containing 1 subversions
14:30:27 dbg/pkg  Loaded pkg info 'vps', containing 116 subversions
14:30:27 dbg/pkg  Loaded pkg info 'news405', containing 1 subversions
14:30:27 dbg/pkg  Loaded pkg info 'news409', containing 1 subversions
14:30:27 dbg/pkg  Loaded pkg info 'setif_av_pro', containing 20 subversions
14:30:27 dbg/pkg  Loaded pkg info 'setup_av_pro', containing 8 subversions
14:30:27 dbg/pkg  Loaded pkg info 'jrog', containing 17 subversions
14:30:27 min/gen  Part of license key: S9999999T9934A1106
14:30:28 dbg/gen  progress end - 1
14:30:28 vrb/pkg  FilterOutExistingFiles: 145 & 145 = 0
14:30:28 vrb/pkg  IsFullOkay: setif_av_pro-405.vpu - not okay
14:30:28 dbg/pkg  SetDownloadBits: setif_av_pro setting 1 diffs to process
14:30:28 vrb/pkg  IsFullOkay: setup_av_pro-405.vpu - not okay
14:30:29 dbg/pkg  SetDownloadBits: setup_av_pro setting 1 diffs to process
14:30:29 vrb/pkg  FilterOutExistingFiles: 145 & 145 = 0
14:30:29 vrb/pkg  IsFullOkay: setif_av_pro-405.vpu - not okay
14:30:29 dbg/pkg  SetDownloadBits: setif_av_pro setting 1 diffs to process
14:30:29 vrb/pkg  IsFullOkay: setup_av_pro-405.vpu - not okay
14:30:29 dbg/pkg  SetDownloadBits: setup_av_pro setting 1 diffs to process
14:30:29 vrb/gen  Used server: http://download903.avast.com/iavs4x
14:30:29 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\setif_av_pro-405-3e9.vpu, returned 0x00000000
14:30:30 vrb/pkg  Diff ok, created: setif_av_pro-405.vpu
14:30:30 vrb/gen  Used server: http://download903.avast.com/iavs4x
14:30:30 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\setup_av_pro-405-3e9.vpu, returned 0x00000000
14:30:32 vrb/pkg  Diff ok, created: setup_av_pro-405.vpu
14:30:34 min/pkg  ERROR: ExtractSingleFileVpu: LoadFullPackage: C:\Program Files\Alwil Software\Avast4\Setup\setup_av_pro-405.vpu
14:30:34 dbg/gen  progress end - 0
14:30:34 dbg/gen  progress thread end
14:30:34 min/gen  Err:The package is broken.
14:30:43 nrm/pkg  Transferred files: 10
14:30:43 nrm/pkg  Transferred bytes: 138524
14:30:43 nrm/pkg  Transfer time: 2513 ms
14:30:43 vrb/int  Sending stats 'http://download903.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
14:30:43 vrb/fil  NeedReboot=false
14:30:43 min/gen  Return code: 0x20000011 [The package is broken.]
14:30:43 min/gen  Stopped: 03.08.2007, 14:30:43


14:30:46 min/gen  Started: 03.08.2007, 14:30:46
14:30:46 min/gen  Running setup_av_pro-3e9 (1001)
14:30:46 nrm/sys  Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
14:30:46 vrb/sys  Computer WinName: HELLSHALFACRE
14:30:46 min/sys  Windows Net User: HELLSHALFACRE\hi
14:30:46 min/gen  Cmdline: /stopstat /silent /noreboot 
14:30:46 vrb/gen  Operation set to INST_OP_[16]
14:30:46 min/gen  Old version: 3e9 (1001)
14:30:46 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14:30:46 nrm/int  SYNCER: Type: use IE settings
14:30:46 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:30:46 vrb/pkg  Part prg_av_pro-405 was guessed as installed
14:30:46 vrb/pkg  Part vps-76304 is installed
14:30:46 vrb/pkg  Part news-4b is installed
14:30:46 vrb/pkg  Part setup_av_pro-405 was guessed as installed
14:30:46 vrb/pkg  Part jrog-10 is installed
14:30:46 min/gen  Old version: 3e9 (1001)
14:30:52 nrm/pkg  Transferred files: 0
14:30:52 nrm/pkg  Transferred bytes: 0
14:30:52 nrm/pkg  Transfer time: 0 ms
14:30:52 vrb/fil  NeedReboot=false
14:30:52 min/gen  Return code: 0x20000001 [Nothing done]
14:30:52 min/gen  Stopped: 03.08.2007, 14:30:52


14:34:55 min/gen  Started: 03.08.2007, 14:34:55
14:34:55 min/gen  Running setup_av_pro-3e9 (1001)
14:34:55 nrm/sys  Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
14:34:55 vrb/sys  Computer WinName: HELLSHALFACRE
14:34:55 min/sys  Windows Net User: HELLSHALFACRE\hi
14:34:55 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
14:34:55 vrb/gen  DldSrc set to inet
14:34:55 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
14:34:55 min/gen  Old version: 3e9 (1001)
14:34:55 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14:34:55 vrb/sys  Computer DnsName: hellshalfacre
14:34:55 vrb/sys  Computer Ip Addr: 71.74.195.24
14:34:55 nrm/int  SYNCER: Type: use IE settings
14:34:55 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:34:55 vrb/pkg  Part prg_av_pro-405 was guessed as installed
14:34:55 vrb/pkg  Part vps-76304 is installed
14:34:55 vrb/pkg  Part news-4b is installed
14:34:55 vrb/pkg  Part setup_av_pro-405 was guessed as installed
14:34:55 vrb/pkg  Part jrog-10 is installed
14:34:55 min/gen  Old version: 3e9 (1001)
14:35:04 vrb/fil  SetExistingFilesBitmap: 1024->145->145
14:35:04 min/gen  GUID: 2fddabfc-94ba-4a16-a2fb-4aaaf294ee7a
14:35:04 nrm/gen  Server definition(s) loaded for 'main': 146 (maintenance:0)
14:35:04 nrm/gen  SelectCurrent: selected server 'Download33 AVAST server' from 'main'
14:35:04 min/pkg  GetPackages - set proxy for inet
14:35:04 nrm/int  SYNCER: Type: use IE settings
14:35:04 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:35:06 vrb/gen  Used server: http://download33.avast.com/iavs4x
14:35:06 nrm/gen  Server definition(s) loaded for 'main': 146 (maintenance:0)
14:35:06 nrm/gen  SelectCurrent: selected server 'Download89 AVAST server' from 'main'
14:35:06 min/pkg  GetPackages - set proxy for inet
14:35:06 nrm/int  SYNCER: Type: use IE settings
14:35:06 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:35:06 vrb/gen  Used server: http://download89.avast.com/iavs4x
14:35:06 vrb/gen  Used server: http://download89.avast.com/iavs4x
14:35:06 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
14:35:06 vrb/pkg  LatestPartInfo: jrog = jrog-10
14:35:06 vrb/pkg  LatestPartInfo: news = news-4b
14:35:06 vrb/pkg  LatestPartInfo: program = prg_av_pro-405
14:35:06 vrb/pkg  LatestPartInfo: setup = setup_av_pro-405
14:35:06 vrb/pkg  LatestPartInfo: vps = vps-76304
14:35:06 min/gen  Part of license key: S9999999T9934A1106
14:35:07 vrb/pkg  FilterOutExistingFiles: 145 & 145 = 0
14:35:07 vrb/pkg  FilterOutExistingFiles: 145 & 145 = 0
14:35:16 nrm/pkg  vps: same as previous [076304]
14:35:16 vrb/pkg  FilterOutExistingFiles: 145 & 145 = 0
14:35:16 nrm/pkg  Transferred files: 3
14:35:16 nrm/pkg  Transferred bytes: 30
14:35:16 nrm/pkg  Transfer time: 1404 ms
14:35:16 vrb/fil  NeedReboot=false
14:35:16 min/gen  Return code: 0x20000001 [Nothing done]
14:35:16 min/gen  Stopped: 03.08.2007, 14:35:16


14:35:19 min/gen  Started: 03.08.2007, 14:35:19
14:35:19 min/gen  Running setup_av_pro-3e9 (1001)
14:35:19 nrm/sys  Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
14:35:19 vrb/sys  Computer WinName: HELLSHALFACRE
14:35:19 min/sys  Windows Net User: HELLSHALFACRE\hi
14:35:19 min/gen  Cmdline: /stopstat /silent /noreboot 
14:35:19 vrb/gen  Operation set to INST_OP_[16]
14:35:19 min/gen  Old version: 3e9 (1001)
14:35:19 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14:35:19 nrm/int  SYNCER: Type: use IE settings
14:35:19 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:35:19 vrb/pkg  Part prg_av_pro-405 is installed
14:35:19 vrb/pkg  Part vps-76304 is installed
14:35:19 vrb/pkg  Part news-4b is installed
14:35:19 vrb/pkg  Part setup_av_pro-405 is installed
14:35:19 vrb/pkg  Part jrog-10 is installed
14:35:19 min/gen  Old version: 3e9 (1001)
14:35:32 nrm/pkg  Transferred files: 0
14:35:32 nrm/pkg  Transferred bytes: 0
14:35:32 nrm/pkg  Transfer time: 0 ms
14:35:32 vrb/fil  NeedReboot=false
14:35:32 min/gen  Return code: 0x20000001 [Nothing done]
14:35:32 min/gen  Stopped: 03.08.2007, 14:35:32

Here goes, thanks for the speedy response.

[Lisandro]

You're using the Trial version, does the trial period (60 days) expire?
The last updates of your log seems ok...

[dante7237]

You're using the Trial version, does the trial period (60 days) expire?
The last updates of your log seems ok...

And the difference would be? I did an online registration for the previous install. regrettably the logfiles from that install went away with the re-install.
 And on a brighter note...For some reason my email and program updates are working again....I'm scratching my head.

[Lisandro]

And the difference would be?

After the trial period you won't be able to update anymore.

I did an online registration for the previous install.

The 'second' trial period is reduced for only 6 days. I mean, if you install Trial, then register Home, uninstall Home, install Trial again... This is due to antipiracy features.