CAN'T READ EMAIL

[gdiloren]

My sister reports on her new PC (WinXP SP2) that she can't open and read her emails from a well-known source the Quebec Medical Association. Are they sending infected emails? Is this linked to Avast? :'(

[alanrf]

Unless you give us more information on, the operating system, the exact error messages, the mail client then answers will be useless guesses.

[DavidR]

Add to that.

What is your firewall ?
Does it allow ashWebSv.exe internet access ?
- If it does delete the entries for them, reconnect to the internet and try to collect your email, this will force the firewall to ask permission again.

Is it webmail viewed through a browser or pop3 downloaded through an email program ?

[gdiloren]

She uses Outlook 2003, has no firewall but uses WI-FI and WIN XP SP2 and AVAST HOME EDITION

[alanrf]

Is she using the Outlook/Exchange plugin (which is recommended for Outlook users) or the Internet Mail provider?

By the way what is the error message that she is seeeing?

[Lisandro]

She uses Outlook 2003

Make sure the avast plugin is not disabled into MS Outlook:

Outlook 2003 > Help > About > Disabled items.