Author Topic: Can't log onto the internet...  (Read 6244 times)

0 Members and 1 Guest are viewing this topic.

defenderman

  • Guest
Can't log onto the internet...
« on: August 01, 2007, 05:49:43 PM »
Hello,

I'm new here, I like Avast, but: 
I can only log onto the internet when Avast is diabled.  How can I easily fix this problem? There must be a simple way. 
Thank you for your help.

Offline TedNelly

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1538
  • Trust No-One!
Re: Can't log onto the internet...
« Reply #1 on: August 01, 2007, 06:03:30 PM »
Check your firewall settings and make sure Avast has access "ashWebSv.exe"
Windows 10 Pro | Intel I7 CPU | 16 Gig 2133 RAM | Avast beta 17.5.2295 | Firefox 54 b9(64-bit) | Cyberfox 52.1 | T-Bird 52.1.1 | SpyWareBlaster 5.5 | MalwareBytes 3.0.0.865 | WinPatrol 35.5.2 | GlassWire 1.2.100 | Cybereason Ransomfree 2.2.7 |  Pulla-dePlug Final!

defenderman

  • Guest
Re: Can't log onto the internet...
« Reply #2 on: August 01, 2007, 06:10:18 PM »
I should have mentioned I don't really know much about this kind of thing. 
Can I please get step by step instructions? 
I'm really sorry.
Thanks again

CharleyO

  • Guest
Re: Can't log onto the internet...
« Reply #3 on: August 01, 2007, 06:16:40 PM »
***

I should have mentioned I don't really know much about this kind of thing. 
Can I please get step by step instructions? 
I'm really sorry.
Thanks again


You did not mention which firewall you are using. Which one?


***

Spiritsongs

  • Guest
Your computer
« Reply #4 on: August 01, 2007, 06:18:41 PM »
 :)  Hi :

  To provide step by step Instructions, we need some info about your
  computer : the first thing we need to know is the SPECIFIC Name of your
  Operating System, which is usually either Windows XP with a "Service Pack
  #1 or #2" or a one of the "Vista"s !?  What is the Name of the "firewall"
  on your computer, if you have one ?
  Is this a new computer ? If yes, it means it probably came with an
  antiVIRUS program, like Norton or McAfee !?

defenderman

  • Guest
Re: Can't log onto the internet...
« Reply #5 on: August 01, 2007, 06:26:58 PM »
ActiveArmour Firewall.  I think it's just your basic firewall.  
Windows XP Home Edition with a trial version of Microsoft Office.  I'm not sure what a service pack is.
This is a pretty old computer.  Avast is the only antivirus program on here because I got the hard drive wiped about a month ago.
The internet problem started last night when Avast gave me a notice about a possible security alert and did I want to block it.  I said yes, and the internet hasn't worked since.  I'm typing to you now with the program turned off.
Hope this helps you guys.
Thanks again.

Offline TedNelly

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1538
  • Trust No-One!
Re: Can't log onto the internet...
« Reply #6 on: August 01, 2007, 08:03:46 PM »
defenderman I would bet the problem is with ActiveArmour Firewall not allowing Avast access.
Is ActiveArmour Firewall part of Nvidia?
Windows 10 Pro | Intel I7 CPU | 16 Gig 2133 RAM | Avast beta 17.5.2295 | Firefox 54 b9(64-bit) | Cyberfox 52.1 | T-Bird 52.1.1 | SpyWareBlaster 5.5 | MalwareBytes 3.0.0.865 | WinPatrol 35.5.2 | GlassWire 1.2.100 | Cybereason Ransomfree 2.2.7 |  Pulla-dePlug Final!

defenderman

  • Guest
Re: Can't log onto the internet...
« Reply #7 on: August 01, 2007, 08:15:08 PM »
Yes it is. 
But everything was working just fine until last night, and I've had Avast for about a month now.

drhayden1

  • Guest
Re: Can't log onto the internet...
« Reply #8 on: August 01, 2007, 08:15:21 PM »
Activearmour the NVidia4 hardware firewall...that's what it is peter-it's a hardware firewall not a software firewall :)
me and defenderman must of hit the post button at the same time :D
« Last Edit: August 02, 2007, 12:33:59 AM by drhayden1 »

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 89258
  • No support PMs thanks
Re: Can't log onto the internet...
« Reply #9 on: August 01, 2007, 09:07:28 PM »
Yes it is. 
But everything was working just fine until last night, and I've had Avast for about a month now.

There has been a recent program update and that changes certain avast processes, this would normally cause a firewall to ask permission for the changed processes that are trying to connect to the internet.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

defenderman

  • Guest
Re: Can't log onto the internet...
« Reply #10 on: August 01, 2007, 10:58:34 PM »
Well, I'll keep trying different things here I suppose.  Thanks for the help.

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 89258
  • No support PMs thanks
Re: Can't log onto the internet...
« Reply #11 on: August 02, 2007, 12:32:45 AM »
You need to get into the ActiveArmour settings and find what ever passes for program control (sorry I have zero knowledge about ActiveArmour), I would have though it had an icon on the system tray to access controls.

You can terminate the Web Shield as a temporary measure untill this is resolved, you don't need to completely disable avast.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline TedNelly

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1538
  • Trust No-One!
Re: Can't log onto the internet...
« Reply #12 on: August 02, 2007, 08:45:10 AM »
Perhaps a look through the NVidia4 ActiveArmour forum may shed some light on this issue.
Windows 10 Pro | Intel I7 CPU | 16 Gig 2133 RAM | Avast beta 17.5.2295 | Firefox 54 b9(64-bit) | Cyberfox 52.1 | T-Bird 52.1.1 | SpyWareBlaster 5.5 | MalwareBytes 3.0.0.865 | WinPatrol 35.5.2 | GlassWire 1.2.100 | Cybereason Ransomfree 2.2.7 |  Pulla-dePlug Final!