Author Topic: Why I won't be renewing  (Read 2218 times)

0 Members and 1 Guest are viewing this topic.

Offline snips56

  • Newbie
  • *
  • Posts: 1
Why I won't be renewing
« on: August 19, 2021, 04:00:04 AM »
Just had a nice pop-up asking me to renew (pretty sure eight months early) - which by itself is not a big issue. But the fact that this pop-up has no way to dismiss it, except either to find it on the desktop tray and find a close icon there, or to accept the renewal offer, makes me really pissed. There is no "x" icon, no close, no "no. thanks", no "Cancel", and no F#ck-off-and-die option, tells me what this company thinks about its customer base. Will seek a new solution when the license on this one expires. Nice going, Avast. Really thought you were better than this.

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Ultra Poster
  • *****
  • Posts: 5070
  • Whatever will be, will be.
Re: Why I won't be renewing
« Reply #1 on: August 19, 2021, 04:15:40 AM »
Hi snips56, welcome to the forums.

Do you have any screenshot? Without that we don't know what was happening.

BTW, do you happen to use v18.x on XP/Vista computer? I know there is an issue similar to what you described happening on that environment.
If not, please specify your OS, Avast product name and version.
« Last Edit: August 19, 2021, 04:18:46 AM by NON »
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline r44flyer

  • Jr. Member
  • **
  • Posts: 21
Re: Why I won't be renewing
« Reply #2 on: August 20, 2021, 10:55:59 PM »
Yep, agreed.
I'm thinking of dumping Avast too.
What alternative to go for though?
 :-\

Offline sparsons

  • Newbie
  • *
  • Posts: 4
Re: Why I won't be renewing
« Reply #3 on: August 23, 2021, 04:31:13 AM »
Well, I didn't have a screenshot of the first instance, but kindly Avast has decided to spam me again today...how many times will I get this, I wonder, before either they recognize I am not going to renew, or I get peaved enough to just uninstall anything having to do with Avast and unsubscribe from their spam? Moreover, I don't seem to have any way to attach the image. When I use the "Insert Image" button in this forum, it just inserts a sort of tag  in the textbox, but won't let me actually upload an image. Really crappy UX people. Well, maybe this will work...http://innovait.ca/safesource/avastspam.JPG. Awful, awful support. Hard to believe an organization with the maturity of this one, would have such horrible user experience and terrible design ideas. Once again, this is the rationale for the subject line, right?

Oh, forgot to ask, what kind of a mentally deficient twit came up with the CAPTCHA for this forum, my goodness I have to refresh a dozen times to get anything even close to readable and even then have to run the "listen" format. Wow, WTFU folks and invest in something reasonable with  all your money (that you won't be getting from me anymore). So disappointing!

Offline sparsons

  • Newbie
  • *
  • Posts: 4
Re: Why I won't be renewing
« Reply #4 on: August 23, 2021, 04:36:41 AM »
@r44Fler I am afraid I don't know right now. But I will be doing some serious research before I get back into anything like this crappy software. There are certainly plenty of antivirus and related apps out there, but way to many of them appear to be system hogs that will cause more problems than they correct. In addition, many of them are unreasonably expensive. If I find something that offers a suitable solution, I'll post here - please feel free to contribute to the discussion yourself, ok?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 75480
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Why I won't be renewing
« Reply #5 on: August 23, 2021, 10:26:05 AM »
Moreover, I don't seem to have any way to attach the image. When I use the "Insert Image" button in this forum, it just inserts a sort of tag  in the textbox, but won't let me actually upload an image.
See screenshot.

PS: Captcha is only needed for your first 3 posts. (Spam protection)
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lin32

  • Newbie
  • *
  • Posts: 3
Re: Why I won't be renewing
« Reply #6 on: August 24, 2021, 11:15:27 AM »
I've just posted about this same pop-up issue myself. Damned annoying and has me tearing my hair out. F*ck off already with your invasion of my screen!

And as for your capture, hellfire you should be blessed with cataracts cos you have a cat in hell's chance of being able to read the damn thing.

Offline r44flyer

  • Jr. Member
  • **
  • Posts: 21
Re: Why I won't be renewing
« Reply #7 on: August 24, 2021, 09:04:15 PM »
Yet another pop up today wanting me to renew months early for a stupidly expensive price of £75!

I'm trialling a paid for version of Malwarebytes after watching the YouTube PC Security Channel review of it.
Very close to ditching Avast on all my computers.


Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47039
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Why I won't be renewing
« Reply #8 on: August 25, 2021, 12:10:43 AM »
Yet another pop up today wanting me to renew months early for a stupidly expensive price of £75!

I'm trialling a paid for version of Malwarebytes after watching the YouTube PC Security Channel review of it.
Very close to ditching Avast on all my computers.
1. Have you contacted support?
2. Malwarebytes is not a true Antivirus product.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bi

Offline r44flyer

  • Jr. Member
  • **
  • Posts: 21
Re: Why I won't be renewing
« Reply #9 on: August 25, 2021, 11:48:25 AM »
You're out date... Malwarebytes is definitely an antivirus product.
Read this... https://www.pcmag.com/reviews/malwarebytes-premium
The PC Security Channel on YouTube also did an excellent malware test in which Malwarebytes did very well.

The point is Avast is becoming an over weight, bug ridden, and deceitful product, with its upselling techniques & pop-ups that ignore their own settings.

I'm an experienced IT specialist and I used to recommend Avast to all my customers however many of them have been duped by their expensive offers and upselling, ultimately buying products they don't need. All but the most experienced customers complain its too complicated, too noisy, and offers expensive renewals.

I've used Malwarebytes Free and HitmanPro licensed as second opinion scanners and both found minor malware Avast had missed.
I originally used the Avast password vault - it was rubbish and less experienced users found it hard to use (most now using Dashlane instead).

I know you're a long term Avast user & supporter...
Contact support, you're joking.
They read this forum, all they have to do is act on the 100s of complaints, and concentrate on quality rather than sales.
Someone at Avast actively deceitfully programmed this pop-up.


Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47039
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Why I won't be renewing
« Reply #10 on: August 25, 2021, 01:12:35 PM »
Your computer, your choice. Certainly not mine.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bi

Offline r44flyer

  • Jr. Member
  • **
  • Posts: 21
Re: Why I won't be renewing
« Reply #11 on: August 26, 2021, 05:26:53 PM »
Another today at bootup time!
5th one in 3 weeks.
Pack it in.

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Ultra Poster
  • *****
  • Posts: 5070
  • Whatever will be, will be.
Re: Why I won't be renewing
« Reply #12 on: August 27, 2021, 02:27:03 AM »
Another today at bootup time!
5th one in 3 weeks.
Pack it in.
This popup has X button, so different issue from the OP's?

Anyway, you should be able to turn off ads on Premium version from:
Avast UI -> Menu -> Settings -> General -> Personal Privacy -> Offers.
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline chris..

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2664
Re: Why I won't be renewing
« Reply #13 on: August 27, 2021, 07:54:10 AM »
Hi,
Another today at bootup time!
5th one in 3 weeks.
Pack it in.
This popup has X button, so different issue from the OP's?

Anyway, you should be able to turn off ads on Premium version from:
Avast UI -> Menu -> Settings -> General -> Personal Privacy -> Offers.
At the same time the OP did not provide us with a screenshot (not sure that the lack of "x" is really due to avast) and for the fact of disabling the offers, we know that it does not work for this popup, avast "forcing" this popup
https://forum.avast.com/index.php?topic=284174.msg1631155#msg1631155
https://forum.avast.com/index.php?topic=284174.msg1629513#msg1629513
« Last Edit: August 27, 2021, 07:56:05 AM by chris.. »

Offline DigitalThings

  • Newbie
  • *
  • Posts: 2
Re: Why I won't be renewing
« Reply #14 on: August 27, 2021, 08:43:41 AM »
I am sick and tired of getting annoying messages to renew 3 month in advance. That's strike 1.
You have (by far) the worst customer support of ANY software I have ever used. That's strike 2.
When (and by miracle if) you can find the support phone number, first thing they ask is to take remote control of PC. That's strike 3.

I'm done, you suck to the bone, not so much your product, which is excellent, but your greed, your lack of respect for the customers and your inability to pay more than $2/hour for decent support analysts.