Do I have to write something under "Ticket number" and "Details of your issue"?
If you follow the directions in the link given by r@vast, generating the support file gathers all of the information needed and uploads it to Avast.
When you generate the support file it also shows/gives you the support file ID. By posting that ID here, it allows r@vast to track down the uploaded support file and link it to your post.
I'm following the directions. I downloaded the Avast Support Tool and installed it. I opened the program and clicked to create a support file log. On the new screen, I have to fill in the following information:
"A. The e-mail address I provided to Avast Support when submitting a ticket via the support portal.
B. The ticket number I received from Avast Support after submitting the ticket.
C. Optionally, write additional details about my issue."
My problem is that I don't know what to do here. I didn't submit a ticket via the support portal. When I go to the support portal for my free product, it just tells me to write here on the forums, and that's what I'm doing. If you are telling me to submit a ticket, I don't know how to do that, maybe I can for the paid product support, but I'm using the free version.