Author Topic: Avast Restarting My Computer  (Read 2349 times)

0 Members and 1 Guest are viewing this topic.

wanyal

  • Guest
Avast Restarting My Computer
« on: August 12, 2007, 11:34:29 AM »
Hello, i would be grateful if you could give me some support on this;

My computer seems to restart at random times, or at least i have not yet figured out what is making my computer restart. However, after my computer has booted back up again, i get a typical "error report" message saying that windows has recovered from a serious error. I click send on the error repor and my browser opens to this page.



My build of avast:  4.7.1029
My VPS version: 000764-6

      Operating System                                  Microsoft Windows XP Professional
      OS Service Pack                                   Service Pack 2
      DirectX                                           4.09.00.0904 (DirectX 9.0c)
 
    Motherboard:
      CPU Type                                          AMD Athlon, 1333 MHz (10 x 133)
      Motherboard Name                                  Iwill KK266-R  (1 ISA, 6 PCI, 1 AGP, 3 DIMM, Audio)
      Motherboard Chipset                               VIA VT8363A Apollo KT133A
      System Memory                                     768 MB  (SDRAM)
      BIOS Type                                         Award Modular (06/22/01)
      Communication Port                                Communications Port (COM1)
      Communication Port                                Communications Port (COM2)
      Communication Port                                Printer Port (LPT1)

    Display:
      Video Adapter                                     RADEON 9200 SERIES - Secondary  (128 MB)
      Video Adapter                                     RADEON 9200 SERIES  (128 MB)
      3D Accelerator                                    ATI Radeon 9200 SE (RV280)
      Monitor                                           LG Flatron LCD 563LE  [15" LCD]  (11101427)

    Multimedia:
      Audio Adapter                                     C-Media CMI8738/C3DX Audio Device

    Storage:
      IDE Controller                                    VIA Bus Master IDE Controller
      Floppy Drive                                      Floppy disk drive
      Disk Drive                                        Generic STORAGE DEVICE USB Device
      Disk Drive                                        Generic STORAGE DEVICE USB Device
      Disk Drive                                        Generic STORAGE DEVICE USB Device
      Disk Drive                                        ST340823A  (40 GB, 5400 RPM, Ultra-ATA/100)
      Disk Drive                                        Generic STORAGE DEVICE USB Device
      Optical Drive                                     LITE-ON DVDRW SOHW-1633S  (DVD+R9:2.4x, DVD+RW:16x/4x, DVD-RW:8x/4x, DVD-ROM:16x, CD:48x/24x/48x DVD+RW/DVD-RW)
      SMART Hard Disks Status                           OK

    Partitions:
      C: (NTFS)                                         38161 MB (16724 MB free)

    Input:
      Keyboard                                          Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
      Mouse                                             HID-compliant mouse

    Network:
      Network Adapter                                   Realtek RTL8139 Family PCI Fast Ethernet NIC  (82.5.243.214)



If there is anything else you need to know i will gladly provide it

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67183
Re: Avast Restarting My Computer
« Reply #1 on: August 12, 2007, 05:20:50 PM »
If there is anything else you need to know i will gladly provide it
Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.  ;)
Send an email to any of these addresses: vlk (at) avast.com or rypacek (at) asw.cz
Or upload to the anonymous ftp servers: ftp://ftp.asw.cz/incoming

Control Panel > System > Advanced > Initialization & restoring Settings > Choose the dump options (removing the autorestart in case of failure)
The best things in life are free.