Author Topic: unresolved threats  (Read 2681 times)

0 Members and 1 Guest are viewing this topic.

Offline lenkin

  • Newbie
  • *
  • Posts: 4
unresolved threats
« on: August 22, 2021, 06:04:04 PM »
Hello, I ran a smart scan the other day which found two files that couldn't be put in the virus chest, because they had been 'modified since the scan' (not by me).

One is a .asl file (something related to Adobe Photoshop) that had been created that day judging from the filename (2021.08.19.U501.asl) even tho I hadn't opened photoshop. The other is the system.log file. Does anyone know if there's anything I can do about these? Thanks!

Offline bob3160

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 48050
  • 63 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: unresolved threats
« Reply #1 on: August 22, 2021, 09:28:33 PM »
If you re-scan do they wind up in the virus chest?
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline lenkin

  • Newbie
  • *
  • Posts: 4
Re: unresolved threats
« Reply #2 on: August 23, 2021, 12:17:32 AM »
nope, same issue - they keep changing

Offline ddabrahim

  • Jr. Member
  • **
  • Posts: 64
Re: unresolved threats
« Reply #3 on: August 24, 2021, 09:00:28 AM »
Hi.

I don't have a solution for you but this is what I would try.

Can you add the file to the Virus Chest manually? Just open Avast, go to Virus Chest and Add File...
Can you also try to upload the file to VirusTotal and see how many antivirus detect it?
https://www.virustotal.com

Also in macOS, can you go to System Preferences -> Security and Privacy -> Click Privacy Tab -> Automation and check if is there any apps allowed to control other apps (hence control Photoshop).

If none of the above helps, uninstall Photoshop completely and run a Deep Scan with Avast.
« Last Edit: August 24, 2021, 09:30:40 AM by ddabrahim »

Offline lenkin

  • Newbie
  • *
  • Posts: 4
Re: unresolved threats
« Reply #4 on: August 26, 2021, 03:46:43 PM »
Thank you for your help! I could add the asl file to the chest manually, but not the system.log because it recreates itself afterwards. Tried it on virustotal and none of them picked it up, not even avast weirdly, though some couldn't read it.

I couldn't see anything under Privacy about Automation so I guess that's not a problem.

I also can't seem to do a deep scan, is that a premium feature?

Offline ddabrahim

  • Jr. Member
  • **
  • Posts: 64
Re: unresolved threats
« Reply #5 on: August 26, 2021, 09:54:19 PM »
Quote
can't seem to do a deep scan, is that a premium feature?
I don't know, the website does not list it as a premium feature.
If you click the "More Scans" button next to the "Run Smart Scan" button, it should display more scan options available:

Deep Scan
Targeted Scan
USB/DVD Scan
Custom Scan

Offline ondrej.kolacek

  • Avast team
  • Sr. Member
  • *
  • Posts: 379
Re: unresolved threats
« Reply #6 on: August 30, 2021, 08:47:04 AM »
Thank you for your help! I could add the asl file to the chest manually, but not the system.log because it recreates itself afterwards. Tried it on virustotal and none of them picked it up, not even avast weirdly, though some couldn't read it.

I couldn't see anything under Privacy about Automation so I guess that's not a problem.

I also can't seem to do a deep scan, is that a premium feature?
I would recommend ignoring the infection in system.log, that is most likely a false positive. Or just delete the file from disk (if it is possible).

Offline lenkin

  • Newbie
  • *
  • Posts: 4
Re: unresolved threats
« Reply #7 on: September 03, 2021, 01:54:47 PM »
If you click the "More Scans" button next to the "Run Smart Scan" button, it should display more scan options available:

Ah thank you, missed that!

I would recommend ignoring the infection in system.log, that is most likely a false positive. Or just delete the file from disk (if it is possible).

Ok that's reassuring, thanks.