Author Topic: Ransomware Shield breaking screenshots again  (Read 923 times)

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Offline nakashimal75

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Ransomware Shield breaking screenshots again
« on: August 24, 2021, 08:01:16 PM »
How can I create and exception for Ransomeware to completely ignore my Guild Wars 2 Screenshot folder? I have tried every exception Option leading to this folder and I still can not get it to stop blocking my screenshots. The only way I can take Guild Wars 2 screenshots is by completely disabling Ransomeware. Please help. I've been using Avast for many years, I'd hate to stop now over this bug. This happened over a year ago, and now it's back.

Offline Asyn

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Re: Ransomware Shield breaking screenshots again
« Reply #1 on: August 25, 2021, 09:25:04 AM »
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nakashimal75

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Re: Ransomware Shield breaking screenshots again
« Reply #2 on: August 27, 2021, 02:18:13 PM »
-> https://support.avast.com/en-ww/article/298/ (Blocked & Allowed apps)

I think this may have worked. Will keep eye on it today to confirm resolution. ty

Offline Asyn

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Re: Ransomware Shield breaking screenshots again
« Reply #3 on: August 27, 2021, 02:26:36 PM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nakashimal75

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Re: Ransomware Shield breaking screenshots again
« Reply #4 on: August 29, 2021, 01:55:28 PM »
Confirmed it still works. Thanks again. Issue solved.

Offline Asyn

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Re: Ransomware Shield breaking screenshots again
« Reply #5 on: August 29, 2021, 02:56:51 PM »
No problem and thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nakashimal75

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Re: Ransomware Shield breaking screenshots again
« Reply #6 on: September 10, 2021, 11:44:42 AM »
Well looks like the problem is back, and the Allowed App option no longer actually allows it. Can't take game screenshots because of this Ransomeware garbage.

Offline DavidR

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Re: Ransomware Shield breaking screenshots again
« Reply #7 on: September 10, 2021, 12:02:17 PM »
Well looks like the problem is back, and the Allowed App option no longer actually allows it. Can't take game screenshots because of this Ransomeware garbage.


What has changed since this was resolved before ?
e.g. have you had an avast program update recently.

Whilst this is not resolving the problem directly:
There is nothing stopping you removing the Ransomware garbage (as you call it) module, but then your other images could be at risk.

Is Guild Wars 2 Screenshot folder on your C: drive and the same location as other images  ?
I don't save any screenshots or images (or other at risk folders) in the windows default user locations.  I also backup my images to an external hard drive (e.g. if you don't want to lose it back it up).  Because of this I don't have the Ransomware component installed
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline nakashimal75

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Re: Ransomware Shield breaking screenshots again
« Reply #8 on: September 10, 2021, 12:05:37 PM »
Besides date. Nothing's changed. No worries. I've had enough. Deleting this AV. Moving on to kapersky I suppose.