Different Situation Re: Registration Key!

[wyocwby]

Hello Avast users.  I am new to this Antivirus programming.  But I am very impressed, however, I, like "Farmgirl" am seriously perplexed by the registration process!  My situation is different from hers so here goes and I hope someone will be able to help me?

Due to a meltdown recently, of my formerly bulletproof computer, I needed to have it repaired by professionals.  After about 10+ years with Norton protection programming I was informed that that company is no good anymore.  And that "Avast" was the only way to go.  I am flexible so I said OK lets do it, and they installed it into a new hard drive they also installed.  This was only about a month ago.

Recently I have been receiving the infamous red warning flag, upon startup, that informs me that my inititial "Registration Key" was a temporary one and only good for "60 days".  So I did what I was supposed to do and attempted to re-register and obtain the new Key.  I have tried twice to do this and both times I haven't received any type of e-mail response.  Additionally I have sent in an e-mail, like Farmgirl, to the support department itemizing the problem. Again absolutely no response!  Frustrating is a word that comes to mind, and for the following reasons.

First I only have one computer, for home use, and the e-mail site has worked for many years.  So having a problematic e-mail site cannot be the problem.  Secondly, my registration requests have been acknowledged by avast upon submission and still no response.  Thirdly I have no other e-mail screening programming other than ''avast", so if e-mails are being rejected?  It must be because avast cannot recognize it's own software?  Fourth, I have no anti-spam folder for the avast response, if any have been sent, to be deposited into.  And finally I have tried to register with both "Incredimail" and my default "Outlook Express" mail systems to register.  I would think either should have worked just fine, since neither have any "block" on the avast website regarding e-mail reception.

Any help will be appreciated.

wyocwby

[wyocwby]

Hello again all!

Well, I may have just stumbled onto the problem.  But I still want to throw the info out there and see what some of you longer term avast users think?

Wanting to waste some time awaiting a possible reply I looked through several other forum entries, concerning a similar problem to that I described in the first post.  One involved a response by an apparent Avast company employee, to a very upset customer who also couldn't get his registration key or any type of response form avast!  The reply indicated that the customer's ISP was blocking avast's responses! 

So, I then called my ISP tech's and asked them could this be happening to me somehow without my knowing of it?  The tech told me that over this past weekend my ISP server company, a satellite firm since I live RURAL, had experienced a glitch.  The glitch, if I understand it correctly, was a disconnection between my ISP and all the ''DNS" servers it connected to all over the world!  Interesting eh? In any event the result is that since the ISP and all the DNS's lost contact, for only a very short time, I caused the ISP (mine) to not recognize incoming data from the various DNS's.  Depressing, but I have been assured that within a few days the normal reconnecting, re-recognizing, and re-identifying will have been completed and then I should be able to contact avast.  And more importantly, receive a reply such as a new Registration Key!  I guess one must continually keep learning with computers huh?

The "wyocwby"

[DavidR]

As was said in farmgirl's topic, sending an email to support will result in the same problem if your ISP is blocking avast.com. ISP regularly have anti-spam filters on their email servers that their user are totally unaware of as they aren't informed of any deleted email.

The fact that it has worked for many years doesn't mean something hasn't changed (as you now report your ISP has had a problem, things happen), spam is a huge problem and ISPs have to do something to stop their email servers being swamped.

So you can try something different another email address, this should also get round the ISP's temporary problem and I suggest you try Yahoo which has worked for many others.

[wyocwby]

Thank you David R!  I read where others have done what you suggest and think I will take your advice.

JR

[DavidR]

No problem, welcome to the forums.

Let us know how you get on.

[wyocwby]

Hello again David R!

Well today I waited awhile before trying to use my Yahoo e-mail site, to download a new registration key.  I decided to trust my ISP and it's info about fixing a minor glitch that separated it from their various "DNS" contacts around the world.  I felt this could have been the problem in my not being able to obtain a new registration key as I mentioned in a previous post.

So I made another attempt to interface with Avast via my home ISP.  IT WORKED!!  Apparently my only trouble contacting Avast registration site was my ISP's temporary problem described above.  My advise to anyone having similar problems contacting Avast, or obtaining their new registration key, would be to contact their ISP as one of the check points while troubleshooting the problem.  And from the number of other "posts'' concerning problems obtaining registration keys?  I would say it's a good idea, at least it was for me.    :-)

[DavidR]

Thanks for the feed back.

Glad that everything is now sorted.