Author Topic: Update error  (Read 12872 times)

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Offline Koterpillar

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Re: Update error
« Reply #15 on: August 31, 2007, 12:14:36 PM »
Any ideas about my log?
I'm not "stealing" the topic, am i?

Offline willsnake

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Re: Update error
« Reply #16 on: August 31, 2007, 01:29:25 PM »
thnx... ill try this when i go back to my work.. its far from home... hehehe... the file u gave me, ill just run it, and it will automatically update my avast? soo\rry if i ask again, i just wanna make it clear...  ;)

Offline willsnake

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Re: Update error
« Reply #17 on: August 31, 2007, 01:33:51 PM »
by the way, how can i download an update version after i update my avast now? i mean wer can i download an updater for my offline system? u gave me an update now, by the nest time i update, do i need to download another updater?

Offline Lisandro

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Re: Update error
« Reply #18 on: August 31, 2007, 01:44:50 PM »
2) there is no firewall.
3) when i click on "Proxy", nothing happens!
18.08.2007   14:27:52.000   1187432872   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
18.08.2007   14:27:52.000   1187432872   general   SelectCurrent: unable to find any suitable server in 'main'
18.08.2007   14:27:52.000   1187432872   internet   tried 146 servers to get file 'servers.def.vpu', but failed (0x20000004)
18.08.2007   14:27:52.000   1187432872   package   Download servers.def, servers.def.vpu failed with error 0x20000004.
Please check:

1) If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.
    I hope you haven't bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

Also, bad jollyroger.vpu file could contain banned registration keys with error and then update fails because of an invalid key. See how to download a new jollyroger.vpu, http://forum.avast.com/index.php?topic=27185.msg222148#msg222148.

2)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
     If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).
     You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.

3) Also you can try changing update service's login account, follow this:
    Open services control panel (e.g. Start->Run, and type: services.msc
    Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
    Enter administrator account name and password.
    Do the same for avast! Antivirus service.
    Then start update again.

4) The last option, check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.
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Offline Lisandro

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Re: Update error
« Reply #19 on: August 31, 2007, 01:46:18 PM »
by the way, how can i download an update version after i update my avast now? i mean wer can i download an updater for my offline system? u gave me an update now, by the nest time i update, do i need to download another updater?
You need to download the updater each time you want to update the virus database of the off-line computer.
To update the whole program you'll need to download the setup file again.
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Offline Koterpillar

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Re: Update error
« Reply #20 on: August 31, 2007, 03:32:03 PM »
1) If your subscription allows the update right now (i.e., if it is not expired).
It does, as I said. It's Home version, and 14 months haven't expired yet.
Also, bad jollyroger.vpu file could contain banned registration keys with error and then update fails because of an invalid key. See how to download a new jollyroger.vpu, http://forum.avast.com/index.php?topic=27185.msg222148#msg222148.
I have downloaded the new file, and it changed nothing.

2)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
Nothing happens when I click on that button.
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
It's not, and there's no proxy in browser settings.
     You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.
It cannot find "proxycfg" (usual command prompt message).
3) Also you can try changing update service's login account, follow this:
    Open services control panel (e.g. Start->Run, and type: services.msc
    Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
    Enter administrator account name and password.
    Do the same for avast! Antivirus service.
    Then start update again.
I did that, but it didn't help.
4) The last option, check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.
I have replaced that file.
And here's the last from the log file:

14:27:26 nrm/gen  SelectCurrent: selected server 'Download109 AVAST server' from 'main'
14:27:26 min/pkg  GetPackages - set proxy for inet
14:27:26 nrm/int  SYNCER: Type: use IE settings
14:27:26 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:27:26 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 145
14:27:28 min/pkg  HttpGetWininet(http://download109.avast.com/iavs4x/servers.def.vpu)
14:27:28 min/pkg  Not using NTLM
14:27:52 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EE7
14:27:52 nrm/gen  InvalidateCurrent: invalidated server 'Download109 AVAST server' from 'main'
14:27:52 min/gen  SelectCurrent: unable to find any suitable server in 'main'
14:27:52 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 146
14:27:52 min/int  tried 146 servers to get file 'servers.def.vpu', but failed (0x20000004)
14:27:52 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\Windows\TEMP\_av_proI.tm~a02640\onefile, servers.def.vpu, error: 0x20000004
14:27:52 min/pkg  Download servers.def, servers.def.vpu failed with error 0x20000004.
14:27:52 min/pkg  HttpGetWininet(http://download109.avast.com/iavs4x/servers.def.stamp)
14:27:52 min/pkg  Not using NTLM
14:27:52 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EE7
14:27:52 min/pkg  HttpGetWininet(http://download109.avast.com/iavs4x/servers.def)
14:27:52 min/pkg  Not using NTLM
14:27:57 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EE7
14:27:57 nrm/gen  InvalidateCurrent: invalidated server 'Download109 AVAST server' from 'main'
14:27:57 min/gen  SelectCurrent: unable to find any suitable server in 'main'
14:27:57 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 1
14:27:57 min/int  tried 1 servers to get file 'servers.def', but failed (0x20000004)
14:27:57 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\Windows\TEMP\_av_proI.tm~a02640\onefile, servers.def, error: 0x20000004
14:27:57 min/pkg  Tried to download servers.def but failed with error 0x20000004.
14:28:02 min/gen  Err:Cannot connect to download109.avast.com (unknown:80).
14:28:02 nrm/pkg  Transferred files: 0
14:28:02 nrm/pkg  Transferred bytes: 0
14:28:02 nrm/pkg  Transfer time: 0 ms
14:28:02 vrb/fil  NeedReboot=false
14:28:02 min/gen  Return code: 0x20000004 [Cannot connect to download109.avast.com (unknown:80).]
14:28:02 min/gen  Stopped: 18.08.2007, 14:28:02

Offline Lisandro

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Re: Update error
« Reply #21 on: September 01, 2007, 04:00:40 AM »
Nothing happens when I click on that button.
Make sure an avast.setup process running in background isn't blocking the proxy settings.
Two actions can't be done at the same time. Kill the avast.setup process before.

14:27:52 min/pkg  Download servers.def, servers.def.vpu failed with error 0x20000004
Please, search the board for 0x20000004 keyword and see if anything helps you.
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Offline Koterpillar

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Re: Update error
« Reply #22 on: September 02, 2007, 05:56:19 PM »
Everything solved itself when i updated Avast via Control panel - avast - Reinstall - Update. Waiting for auto-update...

Offline Lisandro

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Re: Update error
« Reply #23 on: September 03, 2007, 03:43:38 AM »
Everything solved itself when i updated Avast via Control panel - avast - Reinstall - Update. Waiting for auto-update...
Glad to know the repair function worked.
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