Virus update will not work - error log attached - thanks!

[callapv]

Hello
I am running XP
Avast Home 4.7
I have a license key
Avast will not dowload VPS files updates from the internet

Here is the log - thanks in advance for any help!

27.08.2007 01:13:33 general: Started: 27.08.2007, 01:13:33
27.08.2007 01:13:33 general: Running setup_av_pro-405 (1029)
27.08.2007 01:13:33 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
27.08.2007 01:13:33 system: Computer WinName:
27.08.2007 01:13:33 system: Windows Net User:
27.08.2007 01:13:33 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
27.08.2007 01:13:33 general: DldSrc set to inet
27.08.2007 01:13:33 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
27.08.2007 01:13:33 general: Old version: 405 (1029)
27.08.2007 01:13:33 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
27.08.2007 01:13:33 system: Computer DnsName: 4D3EC2AA83
27.08.2007 01:13:33 system: Computer Ip Addr: 192.168.1.4
27.08.2007 01:13:33 internet: SYNCER: Type: use IE settings
27.08.2007 01:13:33 internet: SYNCER: Auth: another authentication, use WinInet
27.08.2007 01:13:33 package: Part prg_av_pro-405 is installed
27.08.2007 01:13:33 package: Part vps-76704 is installed
27.08.2007 01:13:33 package: Part news-4b is installed
27.08.2007 01:13:33 package: Part setup_av_pro-405 is installed
27.08.2007 01:13:33 package: Part jrog-13 is installed
27.08.2007 01:13:33 general: Old version: 405 (1029)
27.08.2007 01:13:34 file: SetExistingFilesBitmap: 1045->145->145
27.08.2007 01:13:34 general: GUID: f34adc97-ea28-4f81-addd-080f2c6971f2
27.08.2007 01:13:34 general: Server definition(s) loaded for 'main': 146 (maintenance:0)
27.08.2007 01:13:34 general: SelectCurrent: selected server 'Download104 AVAST server' from 'main'
27.08.2007 01:13:34 package: GetPackages - set proxy for inet
27.08.2007 01:13:34 internet: SYNCER: Type: use IE settings
27.08.2007 01:13:34 internet: SYNCER: Auth: another authentication, use WinInet
27.08.2007 01:13:34 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
27.08.2007 01:13:34 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
27.08.2007 01:13:34 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
27.08.2007 01:13:34 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
27.08.2007 01:13:34 general: progress thread start
27.08.2007 01:13:34 general: progress start - 1
27.08.2007 01:13:34 general: progress start - 2
27.08.2007 01:13:34 package: HttpGetWininet(http://download104.avast.com/iavs4x/servers.def.vpu.stamp)
27.08.2007 01:13:34 package: Not using NTLM
27.08.2007 01:13:56 package: ERROR:HttpGetWininet, catch returned 0x00002EE2
27.08.2007 01:14:01 package: HttpGetWininet(http://download104.avast.com/iavs4x/servers.def.vpu.stamp)
27.08.2007 01:14:01 package: Not using NTLM
27.08.2007 01:14:21 package: ERROR:HttpGetWininet, catch returned 0x00002EE2
27.08.2007 01:14:26 package:

[Lisandro]

If you search the board for 0x00002EE2 keyword, will it help?
Do you use a firewall? Which one?

[DavidR]

Hello
I am running XP
Avast Home 4.7
I have a license key
Avast will not dowload VPS files updates from the internet
<snip>

Outside of the log are there any errors displayed, if so what are they (screenshot perhaps) ?

Is this only on auto-updates ?
Are you able to do a manual update (right click the avast 'a' icon, Updating, iAVS Update) ?

Looking at your log there are a couple of lines "27.08.2007 01:13:34 package: Not using NTLM" A search for NTLM found this, so if you are using a LAN perhaps there is a problem with permissions or NTLM not running, sorry I can't be more practical help I don't use a LAN.

http://encyclopedia.tfd.com/NTLM

NTLM is a Microsoft authentication protocol used with the SMB protocol. MS-CHAP is similar and is used for authentication with Microsoft remote access protocols. During protocol negotiation, the internal name is nt lm 0.12. The version number 0.12 has not been explained. It is the successor of LANMAN, an older Microsoft authentication protocol, and attempted to be backwards compatible with LANMAN. NTLM was followed by version two NTLMv2, at which time the original was renamed NTLMv1.