Author Topic: New update - loss of internet on browser  (Read 6661 times)

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Offline s_falchion

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New update - loss of internet on browser
« on: September 01, 2021, 08:40:50 PM »
Hello;

I received an update within the last 24 hours.  Now, whenever I try to go to Facebook, the browser loses all internet access.

This can only be fixed by either logging or restarting.

If I do not access Facebook, I can freely utilize the internet.  As soon as I access Facebook (with Antitrack running), all websites are no longer accessible.

I have followed all steps as provided on https://support.avast.com/en-us/article/Troubleshoot-AntiTrack-web-access-speed/

The only current way to stop this is to shut off Antitrack entirely (and restart)

Please investigate.

Offline r@vast

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Re: New update - loss of internet on browser
« Reply #1 on: September 02, 2021, 11:33:03 AM »
Hi,

Please try to reset your browser (https://support.avast.com/en-ww/article/Reset-browser/) and thereafter re-add the Antitrack extension (https://support.avast.com/en-ww/article/Install-AntiTrack-browser-extension/).

Offline s_falchion

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Re: New update - loss of internet on browser
« Reply #2 on: September 02, 2021, 06:34:06 PM »
As this appears to be a bigger issue than I originally thought, with no quick fix, I have contacted Customer support.

Thank you for your assistance.
« Last Edit: September 02, 2021, 08:36:31 PM by s_falchion »

Offline eastern_frontier

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Re: New update - loss of internet on browser
« Reply #3 on: September 03, 2021, 09:29:07 AM »
Hello. I am experiencing the same issue.
When I close the AntiTrack application, I am once again able to access Facebook.
Has there been any resolution for this issue?

Offline r@vast

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Re: New update - loss of internet on browser
« Reply #4 on: September 03, 2021, 09:35:08 AM »
Hello. I am experiencing the same issue.
When I close the AntiTrack application, I am once again able to access Facebook.
Has there been any resolution for this issue?

Hi,

Our developers are looking into this issue. Please accept our apologies for any inconvenience caused.

Offline Wira Xie

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Re: New update - loss of internet on browser
« Reply #5 on: September 03, 2021, 06:15:51 PM »
I thought I'm the only one who's almost crazy because of this. Tried to figure this since this morning even try to uninstall and re-install my network driver. Tried to completely unisntall and re-install Avast premium softwares as well 😀.

Offline tgreg.squires

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Re: New update - loss of internet on browser
« Reply #6 on: September 06, 2021, 12:26:14 AM »
I am also experiencing this. Driving me crazy!!! Replying to get in the loop for an update. So annoying.

Offline beanimated

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Re: New update - loss of internet on browser
« Reply #7 on: September 07, 2021, 02:16:40 AM »
I am having the same issues, yesterday i lost all internet connection with my browser. Also today received an update and now every webpage i open gets ssl errors, i have to reload every page to make them work.  As soon as i turn off avast Anti track it works again.

Offline r@vast

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Re: New update - loss of internet on browser
« Reply #8 on: September 07, 2021, 02:27:18 PM »
I am having the same issues, yesterday i lost all internet connection with my browser. Also today received an update and now every webpage i open gets ssl errors, i have to reload every page to make them work.  As soon as i turn off avast Anti track it works again.

Hi,

Can you please open Avast AntiTrack and ensure that you have Avast AntiTrack v2.2.453.514 (AntiTrack > Menu > Settings > Check for updates)
If the issue persists, please provide a support package file ID.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Offline eastern_frontier

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Re: New update - loss of internet on browser
« Reply #9 on: September 08, 2021, 12:54:36 AM »
I've updated AntiTrack to 2.2.453.514 and can confirm that the issue has been resolved for now.

Offline R R Mahmud

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Re: New update - loss of internet on browser
« Reply #10 on: September 08, 2021, 06:33:15 AM »
This is disgusting...Avast antitrack premium is stoppoing my internet access >:( >:( >:( >:( >:(..recently updated antitrack is not good for us..Please fix this problem and Improve antitrack more for ASB :'( :'( :'(

Offline Wira Xie

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Re: New update - loss of internet on browser
« Reply #11 on: September 08, 2021, 07:26:07 AM »
Updated to v2.2.453.514 and now it's working. Thanks 😀.

Offline beanimated

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Re: New update - loss of internet on browser
« Reply #12 on: September 08, 2021, 11:42:52 AM »
I am having the same issues, yesterday i lost all internet connection with my browser. Also today received an update and now every webpage i open gets ssl errors, i have to reload every page to make them work.  As soon as i turn off avast Anti track it works again.

Hi,

Can you please open Avast AntiTrack and ensure that you have Avast AntiTrack v2.2.453.514 (AntiTrack > Menu > Settings > Check for updates)
If the issue persists, please provide a support package file ID.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

I have latest version and it still with many ssl erros on almost every webpage.

Offline R R Mahmud

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Re: New update - loss of internet on browser
« Reply #13 on: September 08, 2021, 01:53:33 PM »
i am facing lots of problem and facing error browsing for avast antitrack premium

Offline bob3160

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Re: New update - loss of internet on browser
« Reply #14 on: September 08, 2021, 01:54:59 PM »
i am facing lots of problem and facing error browsing for avast antitrack premium
Have you Updated to v2.2.453.514
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet