Author Topic: Avast Really Hates MementoPix !  (Read 1820 times)

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Offline Sid Cowans

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Avast Really Hates MementoPix !
« on: September 08, 2021, 09:58:38 AM »
As a pro photographer, I need regular access to MementoPix from htxps://mementopix.com/ but AvastFree just won't let it load !

I have tried exceptions for every .exe I can find but it just hangs every time I try to boot up the program. If I disable Avast, it works fine so it is definitely Avast that has a problem.

Anybody have any ideas on how to sort this before I give up on Avast ?
« Last Edit: September 09, 2021, 07:51:53 AM by Milos »

Offline Asyn

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Re: Avast Really Hates MementoPix !
« Reply #1 on: September 08, 2021, 10:17:45 AM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Sid Cowans

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Re: Avast Really Hates MementoPix !
« Reply #2 on: September 08, 2021, 10:42:05 AM »
That screen just bombs out on any submission ..... "Internal server Error". Maybe avast doesn't like that one either !

Offline Asyn

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Re: Avast Really Hates MementoPix !
« Reply #3 on: September 08, 2021, 11:16:38 AM »
Try again later.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Milos

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Re: Avast Really Hates MementoPix !
« Reply #4 on: September 09, 2021, 08:00:10 AM »
Hello,
I do not see any avast detection. Can you post screenshot of Avast's alert window with expanded details, please?

Thank you,
Milos

Offline Sid Cowans

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Re: Avast Really Hates MementoPix !
« Reply #5 on: September 09, 2021, 09:20:29 AM »
There is no warning screen. The software company have said they have had issues with some AV protection before so I disabled AV and it all worked fine - the moment I re-activated Avast, it stopped working and repeat and repeat.

Definitely an issue in the relationship between the two.

Offline Asyn

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Re: Avast Really Hates MementoPix !
« Reply #6 on: September 09, 2021, 09:25:20 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Sid Cowans

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Re: Avast Really Hates MementoPix !
« Reply #7 on: September 09, 2021, 05:39:50 PM »
I already have the app exe file listed as an "allowed" app but it only allows protection from Ransomware ..... if I click the three dots next to it, it only lists Ransomware.