Author Topic: Update download error  (Read 10348 times)

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Offline Coincoin

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Update download error
« on: September 08, 2007, 06:46:21 PM »
Hi you all !
For the past few days, have been receiving a red hot notice on my computer screen indicating the impossibility of my poor hard-working computer to connect to download14.avast.com(69.93.98.186:80).
Is there a solution to this problem ?

Offline DavidR

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Re: Update download error
« Reply #1 on: September 08, 2007, 07:22:28 PM »
What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this will force the firewall to ask permission again.
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Offline Lisandro

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Re: Update download error
« Reply #2 on: September 09, 2007, 06:20:32 AM »
Does this occur at any time or just after making login?
How do you connect the Internet (dial-up, permanent connection...)?
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Offline Coincoin

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Re: Update download error
« Reply #3 on: September 09, 2007, 05:36:50 PM »
Hi,
The error message today is "Unable to connect to download933.avast.com (74.54.25.114:80)".

Am able to connect manually to "download933.avast.com" and to download the vpsupd.exe file. In which folder should this file be put ?

Below is part of the warning log.
05/09/2007 19:29:07   Standard   4293955875   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
05/09/2007 19:29:11   Standard   4293955875   An error has occured while attempting to update. Please check the logs. 
06/09/2007 11:25:20   Standard   4293956323   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
06/09/2007 11:25:25   Standard   4293956323   An error has occured while attempting to update. Please check the logs. 
06/09/2007 15:45:47   Standard   4293956323   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
06/09/2007 15:45:50   Standard   4293956323   An error has occured while attempting to update. Please check the logs. 
06/09/2007 22:49:55   Standard   4293956323   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
06/09/2007 22:50:05   Standard   4293956323   An error has occured while attempting to update. Please check the logs. 
07/09/2007 10:26:14   Standard   4293940159   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
07/09/2007 10:26:16   Standard   4293940159   An error has occured while attempting to update. Please check the logs. 
07/09/2007 16:20:03   Standard   4293940159   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
07/09/2007 16:20:06   Standard   4293940159   An error has occured while attempting to update. Please check the logs. 
08/09/2007 11:27:10   Standard   4293938913   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
08/09/2007 11:27:13   Standard   4293938913   An error has occured while attempting to update. Please check the logs. 
08/09/2007 15:55:59   Standard   4293938913   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
08/09/2007 15:56:01   Standard   4293938913   An error has occured while attempting to update. Please check the logs. 
08/09/2007 19:15:35   Standard   4293938913   Function setifaceUpdatePackages() has failed. Return code is 0x2000000A, dwRes is 2000000A. 
08/09/2007 20:45:01   Standard   4293938913   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
08/09/2007 20:45:05   Standard   4293938913   An error has occured while attempting to update. Please check the logs. 
09/09/2007 11:09:41   Standard   4293956185   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
09/09/2007 11:09:45   Standard   4293956185   An error has occured while attempting to update. Please check the logs. 
09/09/2007 15:38:31   Standard   4293956185   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
09/09/2007 15:38:33   Standard   4293956185   An error has occured while attempting to update. Please check the logs.


Below is a typical part of the setup log.
08.09.2007   10:41:21.000   1189240881   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
08.09.2007   10:41:21.000   1189240881   general   InvalidateCurrent: invalidated server 'Download55 AVAST server' from 'main'
08.09.2007   10:41:21.000   1189240881   general   SelectCurrent: selected server 'Download912 AVAST server' from 'main'
08.09.2007   10:41:21.000   1189240881   package   GetPackages - set proxy for inet
08.09.2007   10:41:21.000   1189240881   internet   SYNCER: Type: use IE settings
08.09.2007   10:41:21.000   1189240881   internet   SYNCER: Auth: another authentication, use WinInet
08.09.2007   10:41:23.000   1189240883   package   HttpGetWininet(http://download912.avast.com/iavs4x/servers.def.vpu)
08.09.2007   10:41:23.000   1189240883   package   Not using NTLM
08.09.2007   10:41:52.000   1189240912   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
08.09.2007   10:41:52.000   1189240912   general   InvalidateCurrent: invalidated server 'Download912 AVAST server' from 'main'
08.09.2007   10:41:52.000   1189240912   general   SelectCurrent: selected server 'Download918 AVAST server' from 'main'
08.09.2007   10:41:52.000   1189240912   package   GetPackages - set proxy for inet
08.09.2007   10:41:52.000   1189240912   internet   SYNCER: Type: use IE settings
08.09.2007   10:41:52.000   1189240912   internet   SYNCER: Auth: another authentication, use WinInet
08.09.2007   10:41:54.000   1189240914   package   HttpGetWininet(http://download918.avast.com/iavs4x/servers.def.vpu)
08.09.2007   10:41:54.000   1189240914   package   Not using NTLM


Furthermore, I do not have a firewall.

What should I do in order to enable automatic update ?

Thanks for your suggestions.

Offline Lisandro

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Re: Update download error
« Reply #4 on: September 09, 2007, 10:33:43 PM »
and to download the vpsupd.exe file. In which folder should this file be put ?
Anyone... just run it for manual updating.

08.09.2007   10:41:52.000   1189240912   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
If you search the board for 0x00002EE7 keyword, won't you find anything related to your problem?
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Offline Coincoin

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Re: Update download error
« Reply #5 on: September 11, 2007, 01:22:26 PM »
Hi,
No, there is unfortunately nothing on the board about keyword 0x00002EE7.

Offline Lisandro

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Re: Update download error
« Reply #6 on: September 11, 2007, 02:02:36 PM »
No, there is unfortunately nothing on the board about keyword 0x00002EE7.
Nothing ??? I found quite some threads about it.

Also check:

1) If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months. I hope you haven't bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

2) If your firewall settings and allow avast.setup to connect.
    If you're not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should 'remove' avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

3)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
     If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).

4) Also you can try changing update service's login account, follow this:
    Open services control panel (e.g. Start->Run, and type: services.msc
    Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
    Enter administrator account name and password.
    Do the same for avast! Antivirus service.
    Then start update again.
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Offline piko4566

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Re: Update download error
« Reply #7 on: September 11, 2007, 04:20:39 PM »
Hi

I too have been getting the same error message for different updates. My Avast 4.7 keeps trying to update but I get the mesage 'cannot connect to server' and the big red box saying 'Error Downloading'. This driving me nuts as I have only just put Avast on my system. I do not appear to have a firewall in place even though I am using Windows XP.

Any help would be gratefully recieved.

Piko

Offline Lisandro

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Re: Update download error
« Reply #8 on: September 11, 2007, 05:47:20 PM »
I too have been getting the same error message for different updates. My Avast 4.7 keeps trying to update but I get the mesage 'cannot connect to server' and the big red box saying 'Error Downloading'. This driving me nuts as I have only just put Avast on my system. I do not appear to have a firewall in place even though I am using Windows XP.
Did you try all the steps I've posted before?
Which is your avast, Home or Professional?
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Offline Coincoin

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Re: Update download error
« Reply #9 on: September 12, 2007, 05:32:47 PM »
Hi,
   1) I have a HOME subscription, less than 14 months old.
   2) I do not have a firewall (which one for free would you recommend ?
   3) The proxy settings are automatic detection (use the parameters of Internet Explorer)
        The proxy server test for download of the file servers.defyields no download.
        Switching to No proxy : Impossible to connect with these settings.
        The browser is not set to work offline.
   4) The computer does not have the services.mscfile.
   5) Am sending some 150 lines of the log in separate message.
   6) I have recently begun to use Firefox as my default browser. Could that be the cause of the problem ?

Thanks for your suggestions.

Offline Coincoin

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Re: Update download error
« Reply #10 on: September 12, 2007, 05:35:57 PM »
Hi,
Here are the lines of the log.

12.09.2007   16:53:11.000   1189608791   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007   16:53:11.000   1189608791   general   InvalidateCurrent: invalidated server 'Download100 AVAST server' from 'main'
12.09.2007   16:53:11.000   1189608791   general   SelectCurrent: selected server 'Download107 AVAST server' from 'main'
12.09.2007   16:53:11.000   1189608791   package   GetPackages - set proxy for inet
12.09.2007   16:53:11.000   1189608791   internet   SYNCER: Type: use IE settings
12.09.2007   16:53:11.000   1189608791   internet   SYNCER: Auth: another authentication, use WinInet
12.09.2007   16:53:13.000   1189608793   package   HttpGetWininet(http://download107.avast.com/iavs4x/servers.def.vpu)
12.09.2007   16:53:13.000   1189608793   package   Not using NTLM
12.09.2007   16:53:43.000   1189608823   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007   16:53:43.000   1189608823   general   InvalidateCurrent: invalidated server 'Download107 AVAST server' from 'main'
12.09.2007   16:53:43.000   1189608823   general   SelectCurrent: selected server 'Download62 AVAST server' from 'main'
12.09.2007   16:53:43.000   1189608823   package   GetPackages - set proxy for inet
12.09.2007   16:53:43.000   1189608823   internet   SYNCER: Type: use IE settings
12.09.2007   16:53:43.000   1189608823   internet   SYNCER: Auth: another authentication, use WinInet
12.09.2007   16:53:45.000   1189608825   package   HttpGetWininet(http://download62.avast.com/iavs4x/servers.def.vpu)
12.09.2007   16:53:45.000   1189608825   package   Not using NTLM
12.09.2007   16:54:14.000   1189608854   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007   16:54:14.000   1189608854   general   InvalidateCurrent: invalidated server 'Download62 AVAST server' from 'main'
12.09.2007   16:54:14.000   1189608854   general   SelectCurrent: selected server 'Download907 AVAST server' from 'main'
12.09.2007   16:54:14.000   1189608854   package   GetPackages - set proxy for inet
12.09.2007   16:54:14.000   1189608854   internet   SYNCER: Type: use IE settings
12.09.2007   16:54:14.000   1189608854   internet   SYNCER: Auth: another authentication, use WinInet
12.09.2007   16:54:16.000   1189608856   package   HttpGetWininet(http://download907.avast.com/iavs4x/servers.def.vpu)
12.09.2007   16:54:16.000   1189608856   package   Not using NTLM
12.09.2007   16:54:45.000   1189608885   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007   16:54:45.000   1189608885   general   InvalidateCurrent: invalidated server 'Download907 AVAST server' from 'main'
12.09.2007   16:54:45.000   1189608885   general   SelectCurrent: selected server 'Download202 AVAST server' from 'main'
12.09.2007   16:54:45.000   1189608885   package   GetPackages - set proxy for inet
12.09.2007   16:54:45.000   1189608885   internet   SYNCER: Type: use IE settings
12.09.2007   16:54:45.000   1189608885   internet   SYNCER: Auth: another authentication, use WinInet
12.09.2007   16:54:47.000   1189608887   package   HttpGetWininet(http://download202.avast.com/iavs4x/servers.def.vpu)
12.09.2007   16:54:47.000   1189608887   package   Not using NTLM
12.09.2007   16:55:16.000   1189608916   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007   16:55:16.000   1189608916   general   InvalidateCurrent: invalidated server 'Download202 AVAST server' from 'main'
12.09.2007   16:55:16.000   1189608916   general   SelectCurrent: selected server 'Download938 AVAST server' from 'main'
12.09.2007   16:55:16.000   1189608916   package   GetPackages - set proxy for inet
12.09.2007   16:55:16.000   1189608916   internet   SYNCER: Type: use IE settings
12.09.2007   16:55:16.000   1189608916   internet   SYNCER: Auth: another authentication, use WinInet
12.09.2007   16:55:18.000   1189608918   package   HttpGetWininet(http://download938.avast.com/iavs4x/servers.def.vpu)
12.09.2007   16:55:18.000   1189608918   package   Not using NTLM
12.09.2007   16:55:48.000   1189608948   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007   16:55:48.000   1189608948   general   InvalidateCurrent: invalidated server 'Download938 AVAST server' from 'main'
12.09.2007   16:55:48.000   1189608948   general   SelectCurrent: unable to find any suitable server in 'main'
12.09.2007   16:55:48.000   1189608948   internet   tried 166 servers to get file 'servers.def.vpu', but failed (0x20000004)
12.09.2007   16:55:48.000   1189608948   file   GetNewerStampedFile:GetFileWithRetry failed: C:\windows\TEMP\_av_proI.tm~a83679\onefile, servers.def.vpu, error: 0x20000004
12.09.2007   16:55:48.000   1189608948   package   Download servers.def, servers.def.vpu failed with error 0x20000004.
12.09.2007   16:55:48.000   1189608948   package   HttpGetWininet(http://download938.avast.com/iavs4x/servers.def.stamp)
12.09.2007   16:55:48.000   1189608948   package   Not using NTLM
12.09.2007   16:56:17.000   1189608977   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007   16:56:17.000   1189608977   package   HttpGetWininet(http://download938.avast.com/iavs4x/servers.def)
12.09.2007   16:56:17.000   1189608977   package   Not using NTLM
12.09.2007   16:56:46.000   1189609006   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007   16:56:46.000   1189609006   general   InvalidateCurrent: invalidated server 'Download938 AVAST server' from 'main'
12.09.2007   16:56:46.000   1189609006   general   SelectCurrent: unable to find any suitable server in 'main'
12.09.2007   16:56:46.000   1189609006   internet   tried 1 servers to get file 'servers.def', but failed (0x20000004)
12.09.2007   16:56:46.000   1189609006   file   GetNewerStampedFile:GetFileWithRetry failed: C:\windows\TEMP\_av_proI.tm~a83679\onefile, servers.def, error: 0x20000004
12.09.2007   16:56:46.000   1189609006   package   Tried to download servers.def but failed with error 0x20000004.
12.09.2007   16:56:46.000   1189609006   general   Err:Cannot connect to download938.avast.com (74.54.25.50:80).
12.09.2007   16:56:46.000   1189609006   package   Transferred files: 0
12.09.2007   16:56:46.000   1189609006   package   Transferred bytes: 0
12.09.2007   16:56:46.000   1189609006   package   Transfer time: 0 ms
12.09.2007   16:56:46.000   1189609006   file   NeedReboot=false
12.09.2007   16:56:46.000   1189609006   general   Return code: 0x20000004 [Cannot connect to download938.avast.com (74.54.25.50:80).]
12.09.2007   16:56:46.000   1189609006   general   Stopped: 12.09.2007, 16:56:46


12.09.2007   16:56:47.000   1189609007   general   Started: 12.09.2007, 16:56:47
12.09.2007   16:56:47.000   1189609007   general   Running setup_av_pro-405 (1029)
12.09.2007   16:56:47.000   1189609007   system   Operating system: Windows98 ver 4.10, build 2222 [ A ]
12.09.2007   16:56:47.000   1189609007   system   Computer WinName: PRINCIPAL
12.09.2007   16:56:47.000   1189609007   system   Windows Net User: Standard
12.09.2007   16:56:47.000   1189609007   general   Cmdline: /stopstat /verysilent /noreboot 
12.09.2007   16:56:47.000   1189609007   general   Operation set to INST_OP_[16]
12.09.2007   16:56:47.000   1189609007   general   Old version: 405 (1029)
12.09.2007   16:56:47.000   1189609007   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.09.2007   16:56:47.000   1189609007   internet   SYNCER: Type: use IE settings
12.09.2007   16:56:47.000   1189609007   internet   SYNCER: Auth: another authentication, use WinInet
12.09.2007   16:56:47.000   1189609007   package   Part prg_av_pro-405 is installed
12.09.2007   16:56:47.000   1189609007   package   Part vps-77300 is installed
12.09.2007   16:56:47.000   1189609007   package   Part news-4b is installed
12.09.2007   16:56:47.000   1189609007   package   Part setup_av_pro-405 is installed
12.09.2007   16:56:47.000   1189609007   package   Part jrog-11 is installed
12.09.2007   16:56:47.000   1189609007   general   Old version: 405 (1029)
12.09.2007   16:56:47.000   1189609007   package   Transferred files: 0
12.09.2007   16:56:47.000   1189609007   package   Transferred bytes: 0
12.09.2007   16:56:47.000   1189609007   package   Transfer time: 0 ms
12.09.2007   16:56:47.000   1189609007   file   NeedReboot=false
12.09.2007   16:56:47.000   1189609007   general   Return code: 0x20000001 [Nothing done]
12.09.2007   16:56:47.000   1189609007   general   Stopped: 12.09.2007, 16:56:47


12.09.2007   17:09:52.000   1189609792   general   Started: 12.09.2007, 17:09:52
12.09.2007   17:09:52.000   1189609792   general   Running setup_av_pro-405 (1029)
12.09.2007   17:09:52.000   1189609792   system   Operating system: Windows98 ver 4.10, build 2222 [ A ]
12.09.2007   17:09:52.000   1189609792   system   Computer WinName: PRINCIPAL
12.09.2007   17:09:52.000   1189609792   system   Windows Net User: Standard
12.09.2007   17:09:52.000   1189609792   general   Cmdline: /showsummary /silent /noreboot 
12.09.2007   17:09:52.000   1189609792   general   Operation set to INST_OP_[17]
12.09.2007   17:09:52.000   1189609792   general   Old version: 405 (1029)
12.09.2007   17:09:52.000   1189609792   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.09.2007   17:09:52.000   1189609792   internet   SYNCER: Type: use IE settings
12.09.2007   17:09:52.000   1189609792   internet   SYNCER: Auth: another authentication, use WinInet
12.09.2007   17:09:52.000   1189609792   package   Part prg_av_pro-405 is installed
12.09.2007   17:09:52.000   1189609792   package   Part vps-77300 is installed
12.09.2007   17:09:52.000   1189609792   package   Part news-4b is installed
12.09.2007   17:09:52.000   1189609792   package   Part setup_av_pro-405 is installed
12.09.2007   17:09:52.000   1189609792   package   Part jrog-11 is installed
12.09.2007   17:09:52.000   1189609792   general   Old version: 405 (1029)
12.09.2007   17:10:29.000   1189609829   package   Transferred files: 0
12.09.2007   17:10:29.000   1189609829   package   Transferred bytes: 0
12.09.2007   17:10:29.000   1189609829   package   Transfer time: 0 ms
12.09.2007   17:10:29.000   1189609829   file   NeedReboot=false
12.09.2007   17:10:29.000   1189609829   general   Return code: 0x20000001 [Nothing done]
12.09.2007   17:10:29.000   1189609829   general   Stopped: 12.09.2007, 17:10:29

Offline Lisandro

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Re: Update download error
« Reply #11 on: September 12, 2007, 07:28:48 PM »
1) I have a HOME subscription, less than 14 months old.
Good.

2) I do not have a firewall (which one for free would you recommend ?
Comodo or PcTools.

Switching to No proxy : Impossible to connect with these settings.
This is strange... are you using any filter? a content filter? an annonimizer? any proxy application?

The browser is not set to work offline.
Ok.

6) I have recently begun to use Firefox as my default browser. Could that be the cause of the problem ?
No. Tons of users here, I'm right now, use Firefox.
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Offline Coincoin

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Re: Update download error
« Reply #12 on: September 13, 2007, 10:26:33 AM »
Hi,
Am not using any filter or an annonimizer or a proxy application.
Would an appropriate solution be to uninstall the Avast program, then to reinstall it again ?

Offline piko4566

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Re: Update download error
« Reply #13 on: September 13, 2007, 11:50:19 AM »
I am using the Avast 4.7 Professional
Log detail:
13.09.2007   07:22:30.000   1189664550   package   GetPackages - set proxy for inet
13.09.2007   07:22:30.000   1189664550   internet   SYNCER: Type: use IE settings
13.09.2007   07:22:30.000   1189664550   internet   SYNCER: Auth: another authentication, use WinInet
13.09.2007   07:22:32.000   1189664552   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007   07:22:32.000   1189664552   general   InvalidateCurrent: invalidated server 'Download22 AVAST server' from 'main'
13.09.2007   07:22:32.000   1189664552   general   SelectCurrent: selected server 'Download36 AVAST server' from 'main'
13.09.2007   07:22:32.000   1189664552   package   GetPackages - set proxy for inet
13.09.2007   07:22:32.000   1189664552   internet   SYNCER: Type: use IE settings
13.09.2007   07:22:32.000   1189664552   internet   SYNCER: Auth: another authentication, use WinInet
13.09.2007   07:22:34.000   1189664554   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007   07:22:34.000   1189664554   general   InvalidateCurrent: invalidated server 'Download36 AVAST server' from 'main'
13.09.2007   07:22:34.000   1189664554   general   SelectCurrent: selected server 'Download2 AVAST server' from 'main'
13.09.2007   07:22:34.000   1189664554   package   GetPackages - set proxy for inet
13.09.2007   07:22:34.000   1189664554   internet   SYNCER: Type: use IE settings
13.09.2007   07:22:34.000   1189664554   internet   SYNCER: Auth: another authentication, use WinInet
13.09.2007   07:22:36.000   1189664556   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007   07:22:36.000   1189664556   general   InvalidateCurrent: invalidated server 'Download2 AVAST server' from 'main'
13.09.2007   07:22:36.000   1189664556   general   SelectCurrent: selected server 'Download913 AVAST server' from 'main'
13.09.2007   07:22:36.000   1189664556   package   GetPackages - set proxy for inet
13.09.2007   07:22:36.000   1189664556   internet   SYNCER: Type: use IE settings
13.09.2007   07:22:36.000   1189664556   internet   SYNCER: Auth: another authentication, use WinInet
13.09.2007   07:22:38.000   1189664558   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007   07:22:38.000   1189664558   general   InvalidateCurrent: invalidated server 'Download913 AVAST server' from 'main'
13.09.2007   07:22:38.000   1189664558   general   SelectCurrent: selected server 'Download44 AVAST server' from 'main'
13.09.2007   07:22:38.000   1189664558   package   GetPackages - set proxy for inet
13.09.2007   07:22:38.000   1189664558   internet   SYNCER: Type: use IE settings
13.09.2007   07:22:38.000   1189664558   internet   SYNCER: Auth: another authentication, use WinInet
13.09.2007   07:22:40.000   1189664560   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007   07:22:40.000   1189664560   general   InvalidateCurrent: invalidated server 'Download44 AVAST server' from 'main'
13.09.2007   07:22:40.000   1189664560   general   SelectCurrent: selected server 'Download67 AVAST server' from 'main'
13.09.2007   07:22:40.000   1189664560   package   GetPackages - set proxy for inet
13.09.2007   07:22:40.000   1189664560   internet   SYNCER: Type: use IE settings
13.09.2007   07:22:40.000   1189664560   internet   SYNCER: Auth: another authentication, use WinInet
13.09.2007   07:22:42.000   1189664562   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007   07:22:42.000   1189664562   general   InvalidateCurrent: invalidated server 'Download67 AVAST server' from 'main'
13.09.2007   07:22:42.000   1189664562   general   SelectCurrent: unable to find any suitable server in 'main'
13.09.2007   07:22:42.000   1189664562   internet   tried 166 servers to get file 'servers.def.vpu', but failed (0x20000004)
13.09.2007   07:22:42.000   1189664562   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a01860\onefile, servers.def.vpu, error: 0x20000004
13.09.2007   07:22:43.000   1189664563   package   Download servers.def, servers.def.vpu failed with error 0x20000004.
13.09.2007   07:22:43.000   1189664563   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007   07:22:43.000   1189664563   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007   07:22:43.000   1189664563   general   InvalidateCurrent: invalidated server 'Download67 AVAST server' from 'main'
13.09.2007   07:22:43.000   1189664563   general   SelectCurrent: unable to find any suitable server in 'main'
13.09.2007   07:22:43.000   1189664563   internet   tried 1 servers to get file 'servers.def', but failed (0x20000004)
13.09.2007   07:22:43.000   1189664563   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a01860\onefile, servers.def, error: 0x20000004
13.09.2007   07:22:43.000   1189664563   package   Tried to download servers.def but failed with error 0x20000004.
13.09.2007   07:22:44.000   1189664564   general   Err:Cannot connect to download67.avast.com (67.19.1.34:80).
13.09.2007   07:22:44.000   1189664564   package   Transferred files: 0
13.09.2007   07:22:44.000   1189664564   package   Transferred bytes: 0
13.09.2007   07:22:44.000   1189664564   package   Transfer time: 0 ms
13.09.2007   07:22:45.000   1189664565   file   NeedReboot=false
13.09.2007   07:22:45.000   1189664565   general   Return code: 0x20000004 [Cannot connect to download67.avast.com (67.19.1.34:80).]
13.09.2007   07:22:45.000   1189664565   general   Stopped: 13.09.2007, 07:22:45


13.09.2007   07:22:52.000   1189664572   general   Started: 13.09.2007, 07:22:52
13.09.2007   07:22:52.000   1189664572   general   Running setup_av_pro-413 (1043)
13.09.2007   07:22:52.000   1189664572   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
13.09.2007   07:22:52.000   1189664572   system   Computer WinName: CH1
13.09.2007   07:22:52.000   1189664572   system   Windows Net User: SYSTEM
13.09.2007   07:22:52.000   1189664572   general   Cmdline: /stopstat /verysilent /noreboot 
13.09.2007   07:22:52.000   1189664572   general   Operation set to INST_OP_[16]
13.09.2007   07:22:52.000   1189664572   general   Old version: 413 (1043)
13.09.2007   07:22:52.000   1189664572   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
13.09.2007   07:22:52.000   1189664572   internet   SYNCER: Type: use IE settings
13.09.2007   07:22:52.000   1189664572   internet   SYNCER: Auth: another authentication, use WinInet
13.09.2007   07:22:52.000   1189664572   package   Part prg_av_pro-413 is installed
13.09.2007   07:22:52.000   1189664572   package   Part vps-77303 is installed
13.09.2007   07:22:52.000   1189664572   package   Part news-4b is installed
13.09.2007   07:22:52.000   1189664572   package   Part setup_av_pro-413 is installed
13.09.2007   07:22:52.000   1189664572   package   Part jrog-16 is installed
13.09.2007   07:22:52.000   1189664572   general   Old version: 413 (1043)
13.09.2007   07:22:52.000   1189664572   package   Transferred files: 0
13.09.2007   07:22:52.000   1189664572   package   Transferred bytes: 0
13.09.2007   07:22:52.000   1189664572   package   Transfer time: 0 ms
13.09.2007   07:22:52.000   1189664572   file   NeedReboot=false
13.09.2007   07:22:52.000   1189664572   general   Return code: 0x20000001 [Nothing done]
13.09.2007   07:22:52.000   1189664572   general   Stopped: 13.09.2007, 07:22:52


13.09.2007   07:23:59.000   1189664639   general   Started: 13.09.2007, 07:23:59
13.09.2007   07:23:59.000   1189664639   general   Running setup_av_pro-413 (1043)
13.09.2007   07:23:59.000   1189664639   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
13.09.2007   07:23:59.000   1189664639   system   Computer WinName: CH1
13.09.2007   07:23:59.000   1189664639   system   Windows Net User: CH1\Simon
13.09.2007   07:23:59.000   1189664639   general   Cmdline: /showsummary /silent /noreboot 
13.09.2007   07:23:59.000   1189664639   general   Operation set to INST_OP_[17]
13.09.2007   07:23:59.000   1189664639   general   Old version: 413 (1043)
13.09.2007   07:23:59.000   1189664639   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
13.09.2007   07:23:59.000   1189664639   internet   SYNCER: Type: use IE settings
13.09.2007   07:23:59.000   1189664639   internet   SYNCER: Auth: another authentication, use WinInet
13.09.2007   07:23:59.000   1189664639   package   Part prg_av_pro-413 is installed
13.09.2007   07:23:59.000   1189664639   package   Part vps-77303 is installed
13.09.2007   07:23:59.000   1189664639   package   Part news-4b is installed
13.09.2007   07:23:59.000   1189664639   package   Part setup_av_pro-413 is installed
13.09.2007   07:23:59.000   1189664639   package   Part jrog-16 is installed
13.09.2007   07:23:59.000   1189664639   general   Old version: 413 (1043)
13.09.2007   07:24:01.000   1189664641   package   Transferred files: 0
13.09.2007   07:24:01.000   1189664641   package   Transferred bytes: 0
13.09.2007   07:24:01.000   1189664641   package   Transfer time: 0 ms
13.09.2007   07:24:01.000   1189664641   file   NeedReboot=false
13.09.2007   07:24:01.000   1189664641   general   Return code: 0x20000001 [Nothing done]
13.09.2007   07:24:01.000   1189664641   general   Stopped: 13.09.2007, 07:24:01

Thanks, Piko.

Offline Lisandro

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Re: Update download error
« Reply #14 on: September 13, 2007, 11:16:57 PM »
Piko, searching the board for 0x00002EFD you will see a lot of info about updates errors.
Will any of them be useful in your case?
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