Author Topic: email scanner error 10049  (Read 6140 times)

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Offline tbird

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email scanner error 10049
« on: September 10, 2007, 03:26:17 PM »
Using Thunderbird and since the update I have gotten the error message 10049
avast will not be able to protect incoming mail (POP3 protocol)
I use Comodo and it is checked to allow avast mail.  I sent myself some test emails and it doesn't show the incoming mail as scanned.
Any help would be appreciated.
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Offline DavidR

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Re: email scanner error 10049
« Reply #1 on: September 10, 2007, 03:32:28 PM »
This is usually an indication of the presence of another AV.

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have that might monitor emails ?
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Offline tbird

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Re: email scanner error 10049
« Reply #2 on: September 10, 2007, 03:48:16 PM »
I have used avast for well over a year and doubt that it would be a conflict with previous av.  I don't know if Spy Sweeper has anything to do with email but that is the only thing running with resident protection.
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Offline tbird

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Re: email scanner error 10049
« Reply #3 on: September 10, 2007, 04:40:36 PM »
It's working again.  I went into my firewall (Comodo) and removed the web mail.  Rebooted and I didn't get the error message and my firewall popped up to allow avast.  Seems to have solved the problem.  Thanks for your time.
XP/SP3, Intel Pentium 4, 992MB Ram, Avast 2014 Free, Chrome  with ABP , Private  Firewall 7.0,  MBAM, WinPatrol and Thunderbird 24.6.0

Offline DavidR

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Re: email scanner error 10049
« Reply #4 on: September 10, 2007, 05:01:16 PM »
Your welcome, that is handy, my next step below was a little more hassle.

I did a forum search for the error number and there are many hits for it, but this one (a marathon 6 pages) was also related to Comodo firewall, http://forum.avast.com/index.php?topic=27569.msg225558#msg225558.

Although this one also had other complications, Norton, etc. finally reinstalling the comodo firewall resolved the problem, hopefully that may to resolve your problem. I would suggest you check for and download the latest version of comodo firewall and use that for the reinstall (uninstall, boot, install).
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Offline tbird

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Re: email scanner error 10049
« Reply #5 on: October 12, 2007, 06:30:25 PM »
This error just happened again after I did the MS updates.  Does anyone know why MS would effect this.  Almost hate going to the update page.
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Offline DavidR

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Re: email scanner error 10049
« Reply #6 on: October 12, 2007, 07:28:27 PM »
I would have though that it wouldn't have had an effect, as there would be no direct change of ashMaiSv.exe, that should be the only reason comodo might block and it should first challenge for any change.

So it is more likely to be a coincidence that this happened after windows update and this is the same issue (problem with comodo blocking) as before, so take the same action as before.
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Offline Lisandro

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Re: email scanner error 10049
« Reply #7 on: October 14, 2007, 02:22:52 PM »
Does anyone know why MS would effect this.
Like David said, it shouldn't be happening.
But I have a problem with Comodo and the update function of RogueRemover from http://www.malwarebytes.org/rogueremover.php and I can't see why Comodo is not allowing it to update. Sometimes, Comodo acts weird... the entries are there, allowed to connect...
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Re: email scanner error 10049
« Reply #8 on: October 19, 2007, 03:13:58 PM »
I use Avast! 4 Home Edition and I was having a similar problem.  When I started my computer I got Error 10049 and the protection for NNTP, STPM, POP etc., were inactive.  I use Comodo as my firewall.  I put in the trusted Trusted Applications area the following .EXE files:

avast.setup
avastXXX.setup (where XX are some numbers)
aswUpdSv.exe
ashServ.exe
ashWebSv.exe
ashMaiSv.exe

This solved my problem  ;D

Kirki

Offline DavidR

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Re: email scanner error 10049
« Reply #9 on: October 19, 2007, 03:50:50 PM »
Quote from: Kirki
avastXXX.setup (where XX are some numbers)

This is a strange one on me, I haven't seen it before it may have been a duplicate running so it may have had two instances of avast.setup running and that could cause strange effects like hanging the update process.
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Offline Dwarden

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Re: email scanner error 10049
« Reply #10 on: October 19, 2007, 04:46:22 PM »
that happens if install fails and the file is in memory or on drive so new instance appear ...
it's rare but happens ...
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