Author Topic: Virus Chest problem  (Read 5093 times)

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Offline JennyE

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Virus Chest problem
« on: January 07, 2010, 10:00:33 PM »
I just installed Avast antivirus and can´t get the chest to work. This is the message I get when I try to open the chest:

Program cannot use Chest client: (null)
--->Description: Virus chest server is not running. RPC communication failed.

Before I installed Avast I used McAfee Security Center, which I´ve removed.
Also, I don´t have the little blue symbol at the right bottom of my screen, is the program still running properly?

Offline Pondus

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Re: Virus Chest problem
« Reply #1 on: January 07, 2010, 10:06:08 PM »
Have you run McAfee removal tool?
if not you will fend it here as Nr.19a  http://uninstallers.blogspot.com/  and restart

then try repair avast

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

Offline JennyE

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Re: Virus Chest problem
« Reply #2 on: January 07, 2010, 10:29:32 PM »
I tried the McAfee removal tool, did a repair of Avast - didn´t work.
Tried to uninstall Avast and then install it again - still doesn´t work. This will drive me crazy....  >:(

Offline Pondus

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Re: Virus Chest problem
« Reply #3 on: January 07, 2010, 10:43:08 PM »
have you done a virus scan with avast? did it fiend anything before this happend?

Offline Lisandro

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Re: Virus Chest problem
« Reply #4 on: January 07, 2010, 10:43:46 PM »
This article provides the steps to remove SecurityCenter from your computer.
http://ts.mcafeehelp.com/faq3.asp?docid=71525
Also for direct download: http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe
and http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe (2007)

Sometimes, McAfee won't be completely removed if, before, you do not uninstall Avast, including the use of its "Uninstall Application" if necessary (www.avast.com/eng/faq-install-uninstall-avast.html).

After that, I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. It will be good to accept the boot time scanning. Boot.
6. Insert the license key.
7. Check and post the results.
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Offline Pondus

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Re: Virus Chest problem
« Reply #5 on: January 07, 2010, 10:56:41 PM »
if i google >Description: Virus chest server is not running. RPC communication failed.
there is lots of hits, all something with infection

Offline Lisandro

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Re: Virus Chest problem
« Reply #6 on: January 07, 2010, 11:00:03 PM »
if i google >Description: Virus chest server is not running. RPC communication failed.
there is lots of hits, all something with infection
Or just antivirus conflict.
The best things in life are free.

Offline Pondus

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Re: Virus Chest problem
« Reply #7 on: January 07, 2010, 11:06:32 PM »
Error Occurred on the first link ?

http://ts.mcafeehelp.com/faq3.asp?docid=71525
« Last Edit: January 07, 2010, 11:08:04 PM by Pondus »

Offline JennyE

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Re: Virus Chest problem
« Reply #8 on: January 08, 2010, 11:34:33 PM »
I tried the whole uninstall process but the chest still wouldn´t work, and also avast didn´t seem to run properly since I didn´t get the a-ball. I found another topic with the exact same problem, with a recommendation of installing and running MBAM, which I did. Turned out my computer was infected with about 80 trojans!  :o After removing them avast is finally working!

Offline Pondus

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Re: Virus Chest problem
« Reply #9 on: January 08, 2010, 11:45:32 PM »
Grattis, fint du fikk det til..... ;)

Offline JennyE

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Re: Virus Chest problem
« Reply #10 on: January 08, 2010, 11:47:24 PM »
Tack, känns fint att jag fixade det  :)