Author Topic: Accidentally put the wrong email while registering with credit card!!!  (Read 425 times)

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Offline noaklein492

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Hello. Avast offered me to have 60 day free premium, with credit card that starts billing after 60 days. I accidently put a wrong email. that I don't know if exists even. Even worse, I also lost it when I closed the page so I don't know what it is!

that is REALLY BAD. That means that I created an account with my CREDIT CARD linked to an email I don't have! So someone if this email exists someone has access to an account with my credit card and even if it doesn't exists I can't cancel the trial!!!

I'm really panicking right now, EVERY BIT of Avast's support website requires you to have an order number which I don't have and is in the email sent to the address I don't have!

I'm nearly an hour in to calling Avast with no one answering. Extra panic when I don't know how much calling outside my country costs! I may see a giant fee from this call that no one has answered yet. Still waiting with music in the background. Number is +18443409251 BTW, what the heck is wrong with it?? I asked for support not music/


What can I do?? the only thing I have is my computer linked to the Avast premium so I do have the subscription number but outside of that it just says next bill in November 20 and I can't do anything about it! How can Avast link a credit card to an email you hadn't confirmed like every website like when you change password?


I know nothing. What the heck do I do? Just cancel my credit card?

Please help me.

Thank you

Offline bob3160

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Re: Accidentally put the wrong email while registering with credit card!!!
« Reply #1 on: September 21, 2021, 09:43:39 PM »
Go to https://account.avast.com/
at that site, select Account settings
go to Email management
Add the correct email address.
Once that's verified, you can remove the incorrect email address.
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Offline DavidR

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Re: Accidentally put the wrong email while registering with credit card!!!
« Reply #2 on: September 21, 2021, 11:57:51 PM »
Yes, but will that resolve the fact that the initial response from avast after purchase with the Order ID and Registration/license wouldn't get to the user

Quote from: noaklein492
I accidentally put a wrong email. that I don't know if exists even.

The above highlighting is mine, if it is a typo to a non-existent email address, then it may require some more to retrieve this order information.
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Offline r@vast

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Re: Accidentally put the wrong email while registering with credit card!!!
« Reply #3 on: September 22, 2021, 05:58:30 PM »
Hello. Avast offered me to have 60 day free premium, with credit card that starts billing after 60 days. I accidently put a wrong email. that I don't know if exists even. Even worse, I also lost it when I closed the page so I don't know what it is!

that is REALLY BAD. That means that I created an account with my CREDIT CARD linked to an email I don't have! So someone if this email exists someone has access to an account with my credit card and even if it doesn't exists I can't cancel the trial!!!

I'm really panicking right now, EVERY BIT of Avast's support website requires you to have an order number which I don't have and is in the email sent to the address I don't have!

I'm nearly an hour in to calling Avast with no one answering. Extra panic when I don't know how much calling outside my country costs! I may see a giant fee from this call that no one has answered yet. Still waiting with music in the background. Number is +18443409251 BTW, what the heck is wrong with it?? I asked for support not music/


What can I do?? the only thing I have is my computer linked to the Avast premium so I do have the subscription number but outside of that it just says next bill in November 20 and I can't do anything about it! How can Avast link a credit card to an email you hadn't confirmed like every website like when you change password?


I know nothing. What the heck do I do? Just cancel my credit card?

Please help me.

Thank you

Hi,

Please send me the activation code via PM (personal message), and I will help you resolve this issue.