Author Topic: lost password but have my masterpassword  (Read 407 times)

0 Members and 1 Guest are viewing this topic.

Offline walkza1

  • Newbie
  • *
  • Posts: 1
lost password but have my masterpassword
« on: September 25, 2021, 01:03:47 PM »
Hi - can anyone advise me. I have lost my password for accessing certain areas in the dashboard BUT I have my Masterpassword.
I cannot seem to be able to reset normal password as it keeps asking for current password even in the password reset page (i don't know the current password hence my RESET) !! VERY FRUSTRATING
Thanks !!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72183
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1682
Re: lost password but have my masterpassword
« Reply #2 on: September 27, 2021, 09:53:25 AM »
Hi - can anyone advise me. I have lost my password for accessing certain areas in the dashboard BUT I have my Masterpassword.
I cannot seem to be able to reset normal password as it keeps asking for current password even in the password reset page (i don't know the current password hence my RESET) !! VERY FRUSTRATING
Thanks !!

Hi,

Please note that the "Master Password" relates to the Avast Passwords manager feature in Avast Antivirus. -https://support.avast.com/en-ww/article/Install-Passwords/ ; https://support.avast.com/en-ww/article/244/

The password to protect access to various areas of the Avast Antivirus application is not related to Avast Account passwords, or the Avast Passwords manager feature in Avast Antivirus.
https://support.avast.com/article/Remove-Antivirus-password