ASB will not launch

[john1005]

It flashes like it is launching and then disappears. I cannot open it.

It really is a frustrating and poorly made product but Google and MS track, Firefox has recently acquired major problems launching sites, and the whole experience of accessing the internet has become a nightmare. WTF happened? Ever since recent updates to Windows 10, Avast, and Firefox, browsing has been an issue.

I have 36 GB RAM, two 1.5 TB hard drives, intel i7 6 core processor, GeForce (16 GB) video processor, on a DELL XPS system with the latest Win 10 running.

ASB was working until I just updated Avast Security. Then "poof" it stopped.

[Asyn]

Hi, see if this helps: https://www.bleepingcomputer.com/news/microsoft/windows-10-emergency-update-resolves-kb5005565-app-freezes-crashes/

[john1005]

Thanks. None of the options seem to apply to my PC/version. I run Win 10.0.19043. I even tried rolling back to prior update but Windows immediately tried to update me again to this newer version and the issues didn't go away anyhow.

[john1005]

It still doesn't launch and apparently Avast doesn't care. Very odd. No reply from them at all.

[Jiří Malina]

Hi John,

Please can you try to follow these steps tu fully uninstall the browser and try to install it again?
https://support.avast.com/en-us/article/Uninstall-Secure-Browser#idt_010

[bmoc1945]

I am getting the same problem, I have followed all of Avast's instructions and ASB still doesn't work.
Is there another way to force it open? I need to get all of my bookmarks.

Roy