Author Topic: ASB will not launch  (Read 530 times)

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Offline john1005

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ASB will not launch
« on: September 26, 2021, 03:41:13 PM »
It flashes like it is launching and then disappears. I cannot open it.

It really is a frustrating and poorly made product but Google and MS track, Firefox has recently acquired major problems launching sites, and the whole experience of accessing the internet has become a nightmare. WTF happened? Ever since recent updates to Windows 10, Avast, and Firefox, browsing has been an issue.

I have 36 GB RAM, two 1.5 TB hard drives, intel i7 6 core processor, GeForce (16 GB) video processor, on a DELL XPS system with the latest Win 10 running.

ASB was working until I just updated Avast Security. Then "poof" it stopped.

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline john1005

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Re: ASB will not launch
« Reply #2 on: September 26, 2021, 05:18:53 PM »
Thanks. None of the options seem to apply to my PC/version. I run Win 10.0.19043. I even tried rolling back to prior update but Windows immediately tried to update me again to this newer version and the issues didn't go away anyhow.


Offline john1005

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Re: ASB will not launch
« Reply #3 on: October 01, 2021, 03:42:10 PM »
It still doesn't launch and apparently Avast doesn't care. Very odd. No reply from them at all.

Offline Jiří Malina

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Re: ASB will not launch
« Reply #4 on: October 01, 2021, 04:37:32 PM »
Hi John,

Please can you try to follow these steps tu fully uninstall the browser and try to install it again?
https://support.avast.com/en-us/article/Uninstall-Secure-Browser#idt_010