Author Topic: Avast not working  (Read 603 times)

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Offline Andrea M.

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Avast not working
« on: November 07, 2021, 12:50:40 AM »
Hello,

Avast is not working: it just does what it shows in the pictures. I tried Troubleshooting - Repair App and nothing happened.

I'm using Avast Premium Security
Program version 21.9.2494 (build 21.9.6698.561)
Virus definitions version 211106-6
Number of definitions 28,542,426
UI version 1.0.672
Windows 11 for x64

Could anybody help me, please? I can’t run any scans.

Thanks in advance.

Offline Asyn

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Re: Avast not working
« Reply #1 on: November 07, 2021, 10:14:02 AM »
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Andrea M.

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Re: Avast not working
« Reply #2 on: November 07, 2021, 08:13:40 PM »
I've been using Premium Security for some time now and Windows Security has been installed since I bought this notebook, more than one year now. But I don't think the problem is related to Windows Security precisely for this reason. More than one year working without problems??

I believe it could be related to Windows 11. Microsoft offered me to change from 10 to 11 and I did so a week ago. Does that make any sense???

Now Avast starts scanning, but it gets stuck at 0%.

Offline Asyn

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Re: Avast not working
« Reply #3 on: November 08, 2021, 09:08:28 AM »
First, be sure to get rid of all remnants of any prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Andrea M.

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Re: Avast not working
« Reply #4 on: November 08, 2021, 08:58:52 PM »
Yes!!!

Thank you!!!!!

 :-*

Offline Asyn

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Re: Avast not working
« Reply #5 on: November 09, 2021, 08:49:12 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0