Author Topic: avast wont remove viruses  (Read 2020 times)

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avast wont remove viruses
« on: September 22, 2007, 02:22:46 AM »
hi everyone. i'm new here and i'm pretty much computer illiterate. when i do a thoruogh scan on my avast 4.7 home edition( windows ME) it shows nearly 300 viruses(trojan and malware) i keep deleting them when the screen comes up but at the end of the scan. i will get either" unable to scan" or " an error occured while deleting the file" on all 300 lines. we've had this for about 4 months and its worked great until 4 days ago. now we;re running slow and it wont delete anything. we also tried moving to chest with the same results.if you need any more info, please tell me and please include how to find the info.(i'm really lost on here) does anyone have any ideas?

Offline Lisandro

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Re: avast wont remove viruses
« Reply #1 on: September 22, 2007, 03:12:37 AM »
If a virus is replicant (coming and coming again), you could follow the general cleaning procedure:

1. Disable System Restore on Windows ME or Windows XP. System Restore cannot be disabled on Windows 9x and it's not available in Windows 2k. After boot you can enable System Restore again after step 3.

2. Clean your temporary files. You can use CleanUp or the Windows Advanced Care features for that.

3. Schedule a boot time scanning with avast. Start avast! > Right click the skin > Schedule a boot-time scanning. Select for scanning archives. Boot. Other option is scanning in SafeMode (repeatedly press F8 while booting).

4. It will be good if you download, install, update and run AVG Antispyware. Some users recommend SUPERantispyware, Spyware Terminator and/or a-squared (take care about false positives).
If any infection is detected, better and safer is send the file to Quarantine than to simple delete than.

5. If you still detecting any strange behavior or even you're sure you're not clean, maybe it will be good to test your machine with anti-rootkit applications. I suggest AVG, Panda and/or F-Secure BlackLight.

6. Also, if you still detecting strange behaviors or you want to be sure you're clean, maybe making a HijackThis log to post here and, specially, scan and submit to on-line analysis the RunScanner log would help to identify the problem and the solution.

7. After you're clean, use the immunization of SpywareBlaster or, which is better, the Windows Advanced Care features of spyware/adware cleaning and removal.

8. Finally, when you're clean, check for insecure applications with Secunia Software Inspector to update insecure applications and avoid reinfection.
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