Author Topic: Forms on Avast site are broken  (Read 1124 times)

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Offline AbhishekC

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Forms on Avast site are broken
« on: October 06, 2021, 03:17:34 PM »
I'm trying to reach out to the Business sales team, the inquiry form on the website is showing blank.
https://www.avast.com/en-gb/business/cloudcare/talk-to-an-expert

Also, another form to request for Trails is broken:
https://www.avast.com/en-gb/business/trials

I have written to their support as well, but no response yet.

Offline Asyn

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Re: Forms on Avast site are broken
« Reply #1 on: October 07, 2021, 08:59:37 AM »
Hi, have you tried with other browsers..!?
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
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Offline AbhishekC

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Re: Forms on Avast site are broken
« Reply #2 on: October 08, 2021, 11:11:29 AM »
Yes! I have tried Firefox, Chrome, Edge &  IE browsers, same results, it pulls blank forms.

Offline Asyn

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Re: Forms on Avast site are broken
« Reply #3 on: October 08, 2021, 11:13:26 AM »
Yes! I have tried Firefox, Chrome, Edge &  IE browsers, same results, it pulls blank forms.
OK, I'll forward it, let's see...
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline polonus

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Re: Forms on Avast site are broken
« Reply #4 on: October 08, 2021, 02:58:41 PM »
Hi Asyn,

No problem with that form from
Quote
   IP      167.172.152.244 (US, North Bergen)
status      200
server      nginx
content-type      text/html; charset=utf-8
x-frame-options      SAMEORIGIN
strict-transport-security      max-age=31536000
x-content-type-options      nosniff
x-xss-protection      1; mode=block
cross-origin-opener-policy      same-origin
x-akamai-transformed      9 - 0 pmb=mRUM,2
vary      Accept-Encoding
content-encoding      gzip
expires      Fri, 08 Oct 2021 12:49:13 GMT
cache-control      max-age=0, no-cache, no-store
pragma      no-cache
date      Fri, 08 Oct 2021 12:49:13 GMT
content-length      21315
server-timing      cdn-cache; desc=REVALIDATE
server-timing      edge; dur=48
server-timing      origin; dur=835
link      <https://cdn.cookielaw.org>;rel="preconnect"
Content-Security-Policy-Report-Only      worker-src 'none'; report-uri about:blank
X-DNS-Prefetch-Control      off

polonus
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Offline DavidR

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Re: Forms on Avast site are broken
« Reply #5 on: October 08, 2021, 08:02:46 PM »
Hi Asyn,

No problem with that form from
<snip quote>
polonus

I don't know what you mean by there is no problem (code wise?).

But there certainly is display wise, in the AbhishekC image there is a blank element and I see a very similar issue.

There is no "Fill out the form below" but one opens to the right and promptly shrinks down a rounded rectangle (see my attached image).  So there is no form to fill in.

That said:

I think this is down to Privacy Badger add-on on my Firefox browser as when disabled the form displays.

So AbhishekC should check if they have any privacy add-ons (esp Privacy Badger) and temporarily disable them.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security