Author Topic: Urgent help  (Read 3430 times)

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Offline gillleonsukh

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Urgent help
« on: October 02, 2021, 01:56:57 PM »
I'm using Avast mobile
recently avast deleted one file as it detected it as malware
i want to know the name of file deleted by avast
it's really urgent please tell me the way to know which file it has deleted

Offline CraigB

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Re: Urgent help
« Reply #1 on: October 02, 2021, 02:00:49 PM »
Try looking in Quarantine.

For future reference questions regarding mobile security should be in the Mobile forum section https://forum.avast.com/index.php?board=119.0

Offline gillleonsukh

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Re: Urgent help
« Reply #2 on: October 02, 2021, 03:41:18 PM »
there's no qurantine option in avast mobile
and btw what is share threat data option what does it share

Offline DavidR

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Re: Urgent help
« Reply #3 on: October 02, 2021, 05:23:17 PM »
What is in the Avast For Mobile settings > Settings > Notifications & Alerts (you could also check the Activity log) ?

It shares data on detections on your mobile to improve overall protection for all users.
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Offline gillleonsukh

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Re: Urgent help
« Reply #4 on: October 02, 2021, 05:26:55 PM »
i just want to know the name of file it detected and deleted and if can the type of malware it detected

Offline gillleonsukh

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Re: Urgent help
« Reply #5 on: October 02, 2021, 05:29:41 PM »
where can i found the info of the malware it detected
activity log doesn't show the name of file it deleted

Offline DavidR

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Re: Urgent help
« Reply #6 on: October 02, 2021, 05:34:20 PM »
First - stick to one topic those trying to help are jumping around answering the same things, duplication of effort.

Second - read the answers/replies before posting, did you check the Notifications & Alerts as I suggested above.

Now please stick to the one topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline gillleonsukh

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Re: Urgent help
« Reply #7 on: October 02, 2021, 05:39:56 PM »
what's in notifications and alerts  how it can help
i want to know the name of deleted file

Offline CraigB

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Re: Urgent help
« Reply #8 on: October 02, 2021, 05:55:34 PM »
Stick to one topic please, your other two have now been deleted since you can't adhere to suggestions.

Offline gillleonsukh

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Re: Urgent help
« Reply #9 on: October 02, 2021, 05:58:15 PM »
i am sorry but i'm really in need of urgent help and i'm new
please guide me how can i know which file was deleted and which type of malware  it was

Offline CraigB

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Re: Urgent help
« Reply #10 on: October 02, 2021, 06:01:16 PM »
DavidR had advised you to check "Notifications and Alerts", which should tell you what was deleted.

Offline gillleonsukh

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Re: Urgent help
« Reply #11 on: October 02, 2021, 06:06:08 PM »
where it is  i'm trying but can't find

Offline gillleonsukh

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Re: Urgent help
« Reply #12 on: October 02, 2021, 06:11:25 PM »
David i have checked notification and alerts but can't find any option i'm sure somewhere there would be the record of file which was deleted but i don't know how to see it

Offline gillleonsukh

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Re: Urgent help
« Reply #13 on: October 02, 2021, 06:24:48 PM »
there's something called "clipboard" can that be useful

Offline rocksteady

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Re: Urgent help
« Reply #14 on: October 02, 2021, 06:26:19 PM »
If you open Avast app,
Touch the three lines Menu option top left,
Scroll down to My Statistics and tap.
Does that tell you anything?

You should have seen a Notification in the phone's Notifications area of what Avast found and quarantined. That I believe is where others were telling  you to look.