Author Topic: Why was this forced?  (Read 1691 times)

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Offline mintmag

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Why was this forced?
« on: August 24, 2021, 08:59:23 AM »
I had Avast antivirus free installed on my system and I was rather happy with it. That was until Avast Was was installed despite me not really wanting it.

Is Avast One going to replace Avast Free Antivirus?

If not, why did the forced updates stop?

Online DavidR

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Re: Why was this forced?
« Reply #1 on: August 24, 2021, 11:04:32 AM »
Since it is a different product (though still free) it should have had some notification and perhaps a pre-checked option box was missed so you ended up with the change.

Notes:
1.  I'm an avast user not an avast team member.
2.  I don't live in Australia so I haven't been offered it or had Avast Free changed to Avast One.

So I can only speculate (not great) on how you might have ended up with it.
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Offline mintmag

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Re: Why was this forced?
« Reply #2 on: August 24, 2021, 05:45:48 PM »
Since it is a different product (though still free) it should have had some notification and perhaps a pre-checked option box was missed so you ended up with the change.

Notes:
1.  I'm an avast user not an avast team member.
2.  I don't live in Australia so I haven't been offered it or had Avast Free changed to Avast One.

So I can only speculate (not great) on how you might have ended up with it.

Well it's no longer being forced, so I can tell you that. The computer of which this was happening was imaged so I was able to test it. I can confirm that it indeed was being forced.

Offline bob3160

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Re: Why was this forced?
« Reply #3 on: August 24, 2021, 06:59:48 PM »
Strange that you are the only one reporting this problem.
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Offline mintmag

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Re: Why was this forced?
« Reply #4 on: August 25, 2021, 10:05:39 PM »
Strange that you are the only one reporting this problem.

A product update installed Avast One.

Offline bob3160

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Re: Why was this forced?
« Reply #5 on: August 25, 2021, 10:11:46 PM »
I've reported this to Avast let's see if that helps.
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Offline Edward [Avast]

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Re: Why was this forced?
« Reply #6 on: August 26, 2021, 03:09:45 PM »
I had Avast antivirus free installed on my system and I was rather happy with it. That was until Avast Was was installed despite me not really wanting it.

Is Avast One going to replace Avast Free Antivirus?

If not, why did the forced updates stop?

Hello @mintmag,
Avast One is the next generation of security and privacy protection from Avast and is designed to protect users from a wider variety of threats to their devices and personal data. It is currently only available in Australia, but soon rolling out to the rest of the world.

We released Avast One earlier this year as an upgrade for a small group of users in Australia. We are genuinely sorry for any inconvenience we might have caused you with this installation.

If you are willing to share specifics about what you didn't like about Avast One, it would be helpful for us to make the product better in the future. 

Best,
Edward

Offline bob3160

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Re: Why was this forced?
« Reply #7 on: August 26, 2021, 03:50:42 PM »
From a customer relations standpoint, should there not have been
a choice offered?
If this was installed without an acceptance by the user, that isn't any way to introduce
something new and totally different from was installed previously even if it's better
and offers enhanced protection.

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Online DavidR

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Re: Why was this forced?
« Reply #8 on: August 26, 2021, 05:31:13 PM »
From a customer relations standpoint, should there not have been
a choice offered?

If this was installed without an acceptance by the user, that isn't any way to introduce
something new and totally different from was installed previously even if it's better
and offers enhanced protection.

Couldn't agree more, this is very poor customer relations and totally unexpected.

Hence my comment
Quote from: DavidR
So I can only speculate (not great) on how you might have ended up with it.

I had previously thought this was probably a missed pre-checked option.
If you want people to try/test it, then it should be no different to beta testing, people have to install it themselves.  Not suddenly find it installed out of the blue.

@    Edward [Avast]
See topics:
https://forum.avast.com/index.php?topic=298819.0
https://forum.avast.com/index.php?topic=296934.0
https://forum.avast.com/index.php?topic=293996.0
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security