Author Topic: Outdated drivers  (Read 1580 times)

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Offline kim_c

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Outdated drivers
« on: October 05, 2021, 09:30:51 PM »
Avast states I have 3 outdated drivers, despite numerous attempts to update (each time it says they are updated) when I click on home page after updating they're still outdated.
Just going round in circles here with this, can anyone help please?
Running windows 10
« Last Edit: October 05, 2021, 09:32:47 PM by kim_c »

Offline bob3160

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Re: Outdated drivers
« Reply #1 on: October 05, 2021, 09:46:40 PM »
Have you don a restart of your system?
Not shut down and start but a Re-Start.
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Offline kim_c

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Re: Outdated drivers
« Reply #2 on: October 05, 2021, 11:17:42 PM »
Have you don a restart of your system?
Not shut down and start but a Re-Start.
Yes, several times  :(

Offline bob3160

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Re: Outdated drivers
« Reply #3 on: October 05, 2021, 11:19:11 PM »
I've reported your problem to Avast. Let's see if that helps.
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Offline Stellarman

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Re: Outdated drivers
« Reply #4 on: October 06, 2021, 10:44:59 AM »
Avast states I have 3 outdated drivers, despite numerous attempts to update (each time it says they are updated) when I click on home page after updating they're still outdated.
Just going round in circles here with this, can anyone help please?
Running windows 10

Hello,

First of all let me sincerely apologize for all troubles associated with usage of our product.
This is not intentional behavior.

In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files\AVAST Software\Driver Updater\dulogcollector.exe and once the logs are collected they will be automatically sent to our server.
Once it is done, please send me your email address you have used there into PM so we can join the logs with your report here.

Thank you.

Offline kim_c

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Re: Outdated drivers
« Reply #5 on: October 06, 2021, 07:59:52 PM »
Thank you Bob

Stellerman, thank you PM sent
« Last Edit: October 06, 2021, 08:03:16 PM by kim_c »

Offline bob3160

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Re: Outdated drivers
« Reply #6 on: October 06, 2021, 08:24:00 PM »
Thank you Bob

Stellerman, thank you PM sent
My pleasure. :)
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Offline Stellarman

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Re: Outdated drivers
« Reply #7 on: October 07, 2021, 08:47:05 AM »
Thank you Bob

Stellerman, thank you PM sent

Thank you for your help, we will take a look at the logs and I will get back to when we have a solution.

Have a nice day.

Offline kim_c

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Re: Outdated drivers
« Reply #8 on: October 15, 2021, 08:20:36 PM »
Is there any update on this? I still can't update those 3 drivers. I checked today and had 5 (inc those 3) so I tried updating and it sucessfully updated the 2 new ones, but still left the 3 problem ones  :(

Offline Stellarman

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Re: Outdated drivers
« Reply #9 on: October 18, 2021, 12:15:36 PM »
Is there any update on this? I still can't update those 3 drivers. I checked today and had 5 (inc those 3) so I tried updating and it sucessfully updated the 2 new ones, but still left the 3 problem ones  :(

Hi,

We are still working on a solution for this bug although we have probably identified the root cause of it.
Basically these are additional rather software components and other supporting apps not drivers per say and as such they should not be listed at all.

Please ignore them for a moment until we have a fix which will remove them from the list.

I will let you know when the new version including the fix will be ready.

Thank you!

Offline kim_c

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Re: Outdated drivers
« Reply #10 on: October 19, 2021, 02:12:08 PM »
Thank you  ;D