Author Topic: Problems with updating Openoffice  (Read 1282 times)

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Offline FrFc1908

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Problems with updating Openoffice
« on: October 09, 2021, 02:17:22 PM »
Hi all.

Today I did a routine checkup to see if all my installed programs where up to date by using patchmypc , sumo and ruckzuck.exe. every update went fine , except the one for openoffice. Avast ransomware shield poped up and asked if I wanted to trust the installation of the program ,clicked on yes , but the installation fails everytime. ( have this shield on smart mode ) even uninstalling with revo gives me troubles and the installation package give error warnings and roles back to previous state , so I must perform a force uninstallation with revo. after this process openoffice will not install , also tried libreoffice : same result! wps office on the other hand , will install with succes!
is this a bug in Avast , or are openoffice and libreoffice blacklisted in any kind of way by Avast??
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Offline Asyn

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Re: Problems with updating Openoffice
« Reply #1 on: October 09, 2021, 04:16:32 PM »
- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline FrFc1908

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Re: Problems with updating Openoffice
« Reply #2 on: October 09, 2021, 04:30:40 PM »
- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Hi Asyn , thanks for the reply!

I currently use Avast free , lastest stable build ( 21.8.2487 (versie 21.8.6586.696) , no other realtime protective security is installed. I am on win 10 pro x64 , build 2H1 19043.1266. I did use defender before , but disabled that using defender control.
Avast One Essential

Offline Asyn

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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Problems with updating Openoffice
« Reply #3 on: October 09, 2021, 04:33:22 PM »
Avast ransomware shield poped up and asked if I wanted to trust the installation of the program ,clicked on yes , but the installation fails everytime. ( have this shield on smart mode )
Please post a screenshot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline FrFc1908

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Re: Problems with updating Openoffice
« Reply #4 on: October 10, 2021, 07:17:09 AM »
Hi asyn,

The problem seems to be solved : I did a cleanup of all remnants / regkeys and such using this tool after uninstall with revo:

https://www.voidtools.com/

rebooted my pc and downloaded a fresh installer package from the openoffice site , this time the installation finished succesfully....thanks anyway , for your time and help! ;)
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Offline Asyn

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Re: Problems with updating Openoffice
« Reply #5 on: October 10, 2021, 09:12:12 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0