Author Topic: I tried avast cleanup for one month and the year subscription paymant arrived  (Read 995 times)

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Offline Jarda19

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Hello guys,
i have a little problem here. I am logged on avast with my facebook account and there was a offer to try the avast CleanUp premium.
I tried it and i found out that it is not anything for me. I use my pc very occasionally.
However, i have thought that the subscription will cancel automatically when i wont pay for it. It was misstake, because i woke up on morning and saw that a year sub was paid.
Than i saw your support page and there is not such an email to write or something so im forced to write here.
Because im registered via facebook, i cant find any email from avast at all.
Only i can see is some subscription code in my app: ********88 and email on spir********@seznam.cz.
Can you help me somehow? I could realy use that money differently.
« Last Edit: November 02, 2021, 04:15:03 PM by r@vast »

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Jarda19

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i have tried it. But in accout, the bill or subscription i have none. And in case i want to send request, im not sure that this: "***********" is im supposed to send
« Last Edit: November 01, 2021, 02:07:34 PM by r@vast »

Offline Asyn

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Just enter/use 00000000 (Order-ID) and explain it in your request.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Jarda19

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Nobody replied on my emails to support

Offline Asyn

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Nobody replied on my emails to support
Post your ticket-ID.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Nobody replied on my emails to support

Hi,

Please request a refund via https://support.avast.com/cs-cz/contact/sales_refund_general and use the following order ID:100538994800
The email address associated with the order is stastny****@seznam.cz