Author Topic: Help with persistent pop ups offering me a discounted upgrade  (Read 839 times)

0 Members and 1 Guest are viewing this topic.

Offline ctedgeman

  • Newbie
  • *
  • Posts: 4
Help with persistent pop ups offering me a discounted upgrade
« on: October 21, 2021, 04:11:14 AM »
Avast Premium subscriber here. I have 2 months left on my current subscription and I started receiving "loyalty" discount offer pop ups from the app daily about a month ago. Is there any way to turn these particular notifications off? All I see in the settings is silent mode which I haven't tried because I don't want to turn off other important AV-related notifications. But I am just completely uninterested in upgrading my current license. I only have ONE device. I will never want to pointlessly pay more money to cover 10 devices even at the discounted price and I don't need Avast to ask me every single day about the offer.

Can someone help me with the endless spamming of this offer? If this continues for the remaining 2 months of my current subscription, I may start looking for a different provider. They could at least give me a "don't ask me again" check box or something.

Offline Milos

  • Avast team
  • Super Poster
  • *
  • Posts: 2249
Re: Help with persistent pop ups offering me a discounted upgrade
« Reply #1 on: October 21, 2021, 10:10:05 AM »
Hello,
can you check the settings of the "Offers", please? See the attached image. Do you have unchecked the boxes in red rectangle?

Milos

Offline ctedgeman

  • Newbie
  • *
  • Posts: 4
Re: Help with persistent pop ups offering me a discounted upgrade
« Reply #2 on: October 24, 2021, 02:41:57 AM »
Hello,
can you check the settings of the "Offers", please? See the attached image. Do you have unchecked the boxes in red rectangle?

Milos

The first box about upgrades was already unchecked, which I feel would be the relevant one out of those two. But I went ahead and unchecked the 3rd party offer option too, as well as the personalization box and I'll see if that makes any difference. Thanks for the suggestion.

Offline bob3160

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 46299
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Help with persistent pop ups offering me a discounted upgrade
« Reply #3 on: October 24, 2021, 06:24:35 PM »
This is the only thing I leave checked.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline tharos213

  • Newbie
  • *
  • Posts: 2
Re: Help with persistent pop ups offering me a discounted upgrade
« Reply #4 on: October 25, 2021, 11:06:49 AM »
They don't stop and there is nothing you can do to stop it even if "Support" tells you to do something to stop it IM getting a popup message EVERY DAY now because I have twelve days left and I canceled my service because I'm tired of PAYING FOR NO POPUPS and getting POPUPS sooooo.... your SOOL buddy

Also just another thread with the same issues that haven't been stopped if you wanna look
https://forum.avast.com/index.php?topic=284174.0

Offline bob3160

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 46299
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Help with persistent pop ups offering me a discounted upgrade
« Reply #5 on: October 25, 2021, 01:53:51 PM »
They don't stop and there is nothing you can do to stop it even if "Support" tells you to do something to stop it IM getting a popup message EVERY DAY now because I have twelve days left and I canceled my service because I'm tired of PAYING FOR NO POPUPS and getting POPUPS sooooo.... your SOOL buddy

Also just another thread with the same issues that haven't been stopped if you wanna look
https://forum.avast.com/index.php?topic=284174.0
Popups as reminders to renew your subscription aren't controlled by the settings discussed here.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline shawn.engleman

  • Avast team
  • Newbie
  • *
  • Posts: 5
Re: Help with persistent pop ups offering me a discounted upgrade
« Reply #6 on: October 26, 2021, 08:53:23 AM »
Hello All (ctedgeman & tharos213),

Thank you, sincerely, for taking the time to communicate with Avast. My name is Shawn and I am writing to you on behalf of the Avast Customer Care team.

The disruptions you have expressed are regrettably, not the experience we intended for you to have had, or is the intended behavior of the program(s). As bob3160 last wrote, the pop-up reminders to "renew" your subscription(s), are not associated to the earlier referenced in-program settings.

I assure you, your comments did not fall on deaf ears, and I have since reached out to our development team, to investigate this disruption.
« Last Edit: October 26, 2021, 08:55:39 AM by shawn.engleman »