Author Topic: avast detecting virus in O&O SafeErase software  (Read 1001 times)

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Offline tiktikg545

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avast detecting virus in O&O SafeErase software
« on: October 22, 2021, 11:10:40 PM »
avast is detecting virus in the software  "O&O  SafeErase"   . I have contacted their support team and they told me the issue is there on the avast end and told me to you contact you.   I want you to please check the software and find out if it is a false positive or not.

link of the software -   https://www.oo-software.com/en/safeerase-hard-drive-data-secure-deletion

I am also attaching the screenshots of the issue.
« Last Edit: October 22, 2021, 11:12:46 PM by tiktikg545 »

Offline DavidR

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Re: avast detecting virus in O&O SafeErase software
« Reply #1 on: October 23, 2021, 12:42:02 AM »
Since this is in the Avast Quarantine area (aka old Virus Chest), you could sent it to Avast via the Quarantine (right click avast tray icon and select).

Once the Quarantine is open find the detection and click the three dots ... (options) and select Send for analysis.  See attached image, click to expand.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline tiktikg545

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Re: avast detecting virus in O&O SafeErase software
« Reply #2 on: October 25, 2021, 11:52:34 PM »
Since this is in the Avast Quarantine area (aka old Virus Chest), you could sent it to Avast via the Quarantine (right click avast tray icon and select).

Once the Quarantine is open find the detection and click the three dots ... (options) and select Send for analysis.  See attached image, click to expand.


I have sent those two files pelase check

Offline tiktikg545

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Re: avast detecting virus in O&O SafeErase software
« Reply #3 on: October 25, 2021, 11:55:29 PM »
please let me know the results when done.
am waiting please.

Offline DavidR

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Re: avast detecting virus in O&O SafeErase software
« Reply #4 on: October 26, 2021, 12:52:46 AM »
please let me know the results when done.
am waiting please.

As an avast user I can't do that.

Periodically check, by restoring (without adding an Exception) the file from Quarantine, that way if avast alerts it is still not cleared, if it doesn't alert then it has been cleared.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security