Author Topic: Avast won't start real time protection on Vista  (Read 6059 times)

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Sil3nCiuM

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Avast won't start real time protection on Vista
« on: September 30, 2007, 12:33:39 PM »
I bought a new computer with Vista Home Premium installed on it, it also had Norman Anti-Virus, I uninstalled it and installed Avast. Avast worked perfectly for a couple of weeks, and then suddenly I couldn't get any kind of real time protection started, not automatically, nor manually. I also have these programs on my computer, could they have messed up my Avast? AVG Anti-Spyware 7.5, Spybot S&D, Ad-Aware 2007. I have also tried uninstalling, rebooting, reinstalling and then rebooting many times, also tried to download a new installer, but that didn't work either.

Offline Lisandro

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Re: Avast won't start real time protection on Vista
« Reply #1 on: September 30, 2007, 04:15:59 PM »
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.

Also check how are set your avast! services?
Start > Control Panel > Administrative Tools > Services

I suppose you have to have four avast! services:

C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner service)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner service)

The two first of them should be Automatic loaded and the two last Manually loaded.
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Sil3nCiuM

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Re: Avast won't start real time protection on Vista
« Reply #2 on: September 30, 2007, 05:14:18 PM »
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.

Also check how are set your avast! services?
Start > Control Panel > Administrative Tools > Services

I suppose you have to have four avast! services:

C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner service)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner service)

The two first of them should be Automatic loaded and the two last Manually loaded.

Followed the steps and still it doesn't work.

Yes, I have those four services, only the Update Service works, others can't be opened even manually. And yes, Antivirus Service and Update Service are on Automatic and Web Scanner Service and e-Mail Scanner Service are on Manually. I also checked from the Avast! folder and the files are there.

Could this give a clue of what's wrong? Everytime I Click the Avast! icon (with the red circle) in the system tray, it gives me an error message:

avast!: The AAVM subsystem detected a RPC error.

The operation could not be completed.

And then there's a link to this page, which obviously doesn't help because it gives the same instructions you gave me.

Offline Lisandro

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Re: Avast won't start real time protection on Vista
« Reply #3 on: September 30, 2007, 05:37:27 PM »
Do you use a firewall? Which one?
Do you have any other antivirus installed in your system right now?
How did you uninstall Norman?
Any other security programs that could interfere?
Any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'.
The best things in life are free.

Sil3nCiuM

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Re: Avast won't start real time protection on Vista
« Reply #4 on: September 30, 2007, 06:06:12 PM »
Do you use a firewall? Which one?
Do you have any other antivirus installed in your system right now?
How did you uninstall Norman?
Any other security programs that could interfere?
Any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'.

Only Windows' own firewall and the one in my router (D-Link DI-524).
No other anti_virus_ softwares, only the ones listed in my first post.
Through control panel.
The ones listed in my first post (AVG Anti-Spyware 7.5, Spybot S&D, Ad-Aware 2007)

Found two related to Avast!:
AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Windows\System32\SyncCenter.dll failed, 00000005.

AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Windows\System32\SyncCenter.dll (C:\Windows\System32\SyncCenter.dll) returning error, 00000005. 

Offline Lisandro

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Re: Avast won't start real time protection on Vista
« Reply #5 on: September 30, 2007, 07:38:01 PM »
AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Windows\System32\SyncCenter.dll failed, 00000005.
SyncCenter.dll is a part of Windows Vista. Default location: %WinDir%\System32\SyncCenter.dll
Error 5 is access denied. Well, it's not being easy to find the problem and help you. Sorry.

Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
The best things in life are free.

Sil3nCiuM

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Re: Avast won't start real time protection on Vista
« Reply #6 on: October 01, 2007, 02:50:31 PM »

30.09.2007   17:58:11.000   1191164291   general   Started: 30.09.2007, 17:58:11
30.09.2007   17:58:11.000   1191164291   general   Running setup_av_pro-413 (1043)
30.09.2007   17:58:11.000   1191164291   system   Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
30.09.2007   17:58:11.000   1191164291   system   Computer WinName: KÄYTTÄJÄ-PC
30.09.2007   17:58:11.000   1191164291   system   Windows Net User: Käyttäjä-PC\Käyttäjä
30.09.2007   17:58:11.000   1191164291   general   Cmdline: /refresh /noreboot /silent /progress 
30.09.2007   17:58:11.000   1191164291   general   Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
30.09.2007   17:58:11.000   1191164291   general   Old version: 413 (1043)
30.09.2007   17:58:12.000   1191164292   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
30.09.2007   17:58:12.000   1191164292   internet   SYNCER: Type: use IE settings
30.09.2007   17:58:12.000   1191164292   internet   SYNCER: Auth: another authentication, use WinInet
30.09.2007   17:58:12.000   1191164292   package   Part prg_av_pro-413 is installed
30.09.2007   17:58:12.000   1191164292   package   Part vps-77704 is installed
30.09.2007   17:58:12.000   1191164292   package   Part news-4b is installed
30.09.2007   17:58:12.000   1191164292   package   Part setup_av_pro-413 is installed
30.09.2007   17:58:12.000   1191164292   package   Part jrog-19 is installed
30.09.2007   17:58:12.000   1191164292   general   Old version: 413 (1043)
30.09.2007   17:58:12.000   1191164292   file   SetExistingFilesBitmap: 1045->145->145
30.09.2007   17:58:12.000   1191164292   general   GUID: b15da441-2a1d-45c8-bc23-42b573cac740
30.09.2007   17:58:12.000   1191164292   general   Entering:UpdateInstallPackages
30.09.2007   17:58:12.000   1191164292   package   Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
30.09.2007   17:58:12.000   1191164292   package   LatestPartInfo: jrog = jrog-19
30.09.2007   17:58:12.000   1191164292   package   LatestPartInfo: news = news-4b
30.09.2007   17:58:12.000   1191164292   package   LatestPartInfo: program = prg_av_pro-413
30.09.2007   17:58:12.000   1191164292   package   LatestPartInfo: setup = setup_av_pro-413
30.09.2007   17:58:12.000   1191164292   package   LatestPartInfo: vps = vps-77704
30.09.2007   17:58:12.000   1191164292   package   FilterOutExistingFiles: 145 & 145 = 0
30.09.2007   17:58:12.000   1191164292   package   ArePartsInstallable: 1
30.09.2007   17:58:13.000   1191164293   general   setup: same as previous
30.09.2007   17:58:13.000   1191164293   general   setif: same as previous
30.09.2007   17:58:13.000   1191164293   file   SetExistingFilesBitmap: 1045->145->145
30.09.2007   17:58:13.000   1191164293   package   FilterOutExistingFiles: 145 & 145 = 0
30.09.2007   17:58:13.000   1191164293   package   program: installed 0 files (0 bytes), removed 0 files
30.09.2007   17:58:13.000   1191164293   general   news: same as previous
30.09.2007   17:58:21.000   1191164301   package   vps: can't open event Global\vpsNew.sig
30.09.2007   17:58:21.000   1191164301   package   vps: updated [077704]
30.09.2007   17:58:21.000   1191164301   package   FilterOutExistingFiles: 145 & 145 = 0
30.09.2007   17:58:21.000   1191164301   system   File copied: C:\Windows\system32\AvastSS.scr
30.09.2007   17:58:21.000   1191164301   file   Fix security on: C:\Program Files\Alwil Software\Avast4\*.*
30.09.2007   17:58:21.000   1191164301   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\*.*
30.09.2007   17:58:21.000   1191164301   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP\*.*
30.09.2007   17:58:21.000   1191164301   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData\*.*
30.09.2007   17:58:21.000   1191164301   file   Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.*
30.09.2007   17:58:21.000   1191164301   system   RemoveFileAcess(C:\Windows\system32\OleAcc.dll), SetNamedSecurityInfo returned 0x00000005
30.09.2007   17:58:21.000   1191164301   system   RemoveFileAcess(C:\Windows\system32\psapi.dll), SetNamedSecurityInfo returned 0x00000005
30.09.2007   17:58:21.000   1191164301   system   Service avast! Antivirus dependency aswMonFlt;RpcSS;
30.09.2007   17:58:21.000   1191164301   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Manages and implements avast! antivirus services for this computer. This includes the resident protection, the virus chest and the scheduler.
30.09.2007   17:58:21.000   1191164301   system   Service avast! Antivirus updated
30.09.2007   17:58:21.000   1191164301   system   Service aswUpdSv dependency (null)
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus.
30.09.2007   17:58:22.000   1191164302   system   Service aswUpdSv updated
30.09.2007   17:58:22.000   1191164302   system   Uninstalling Aavmker4.sys
30.09.2007   17:58:22.000   1191164302   system   Executing:rundll32.exe SetupApi.dll,InstallHinfSection DefaultInstall 128 C:\Program Files\Alwil Software\Avast4\Setup\Inf\aswMonFlt.inf
30.09.2007   17:58:22.000   1191164302   system   Executed:rundll32.exe SetupApi.dll,InstallHinfSection DefaultInstall 128 C:\Program Files\Alwil Software\Avast4\Setup\Inf\aswMonFlt.inf
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
30.09.2007   17:58:22.000   1191164302   system   Service avast! Mail Scanner dependency avast! Antivirus
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
30.09.2007   17:58:22.000   1191164302   system   Service avast! Mail Scanner updated

Sil3nCiuM

  • Guest
Re: Avast won't start real time protection on Vista
« Reply #7 on: October 01, 2007, 02:50:54 PM »
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Tag=268435456
30.09.2007   17:58:22.000   1191164302   system   Service avast! Web Scanner dependency avast! Antivirus
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
30.09.2007   17:58:22.000   1191164302   system   Service avast! Web Scanner updated
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=1
30.09.2007   17:58:22.000   1191164302   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\PROGRA~1\ALWILS~1\Avast4\setup
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
30.09.2007   17:58:22.000   1191164302   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 C:\PROGRA~1\ALWILS~1\Avast4\Setup\setiface.dll,RunSetup
30.09.2007   17:58:23.000   1191164303   registry   Set registry: Software\Alwil Software\Avast\4.0\Label=Sep2007
30.09.2007   17:58:23.000   1191164303   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
30.09.2007   17:58:23.000   1191164303   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
30.09.2007   17:58:23.000   1191164303   registry   Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
30.09.2007   17:58:23.000   1191164303   registry   Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
30.09.2007   17:58:23.000   1191164303   registry   Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1043
30.09.2007   17:58:23.000   1191164303   package   Transferred files: 0
30.09.2007   17:58:23.000   1191164303   package   Transferred bytes: 0
30.09.2007   17:58:23.000   1191164303   package   Transfer time: 0 ms
30.09.2007   17:58:23.000   1191164303   file   NeedReboot=false
30.09.2007   17:58:23.000   1191164303   general   Return code: 0x20000000 [Something done]
30.09.2007   17:58:23.000   1191164303   general   Stopped: 30.09.2007, 17:58:23


30.09.2007   17:58:25.000   1191164305   general   Started: 30.09.2007, 17:58:25
30.09.2007   17:58:25.000   1191164305   general   Running setup_av_pro-413 (1043)
30.09.2007   17:58:25.000   1191164305   system   Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
30.09.2007   17:58:25.000   1191164305   system   Computer WinName: KÄYTTÄJÄ-PC
30.09.2007   17:58:25.000   1191164305   system   Windows Net User: Käyttäjä-PC\Käyttäjä
30.09.2007   17:58:25.000   1191164305   general   Cmdline: /stopstat /silent /noreboot 
30.09.2007   17:58:25.000   1191164305   general   Operation set to INST_OP_[16]
30.09.2007   17:58:25.000   1191164305   general   Old version: 413 (1043)
30.09.2007   17:58:25.000   1191164305   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
30.09.2007   17:58:25.000   1191164305   internet   SYNCER: Type: use IE settings
30.09.2007   17:58:25.000   1191164305   internet   SYNCER: Auth: another authentication, use WinInet
30.09.2007   17:58:25.000   1191164305   package   Part prg_av_pro-413 is installed
30.09.2007   17:58:26.000   1191164306   package   Part vps-77704 is installed
30.09.2007   17:58:26.000   1191164306   package   Part news-4b is installed
30.09.2007   17:58:26.000   1191164306   package   Part setup_av_pro-413 is installed
30.09.2007   17:58:26.000   1191164306   package   Part jrog-19 is installed
30.09.2007   17:58:26.000   1191164306   general   Old version: 413 (1043)
30.09.2007   17:58:42.000   1191164322   package   Transferred files: 0
30.09.2007   17:58:42.000   1191164322   package   Transferred bytes: 0
30.09.2007   17:58:42.000   1191164322   package   Transfer time: 0 ms
30.09.2007   17:58:42.000   1191164322   file   NeedReboot=false
30.09.2007   17:58:42.000   1191164322   general   Return code: 0x20000001 [Nothing done]
30.09.2007   17:58:42.000   1191164322   general   Stopped: 30.09.2007, 17:58:42

Sil3nCiuM

  • Guest
Re: Avast won't start real time protection on Vista
« Reply #8 on: October 01, 2007, 03:12:44 PM »
Found some more errors:

Function setifaceUpdatePackages() has failed. Return code is 0x0000A410, dwRes is 0012F550. 

Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.

Function setifaceUpdatePackages() has failed. Return code is 0x2000000A, dwRes is 2000000A. 

Offline Lisandro

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Re: Avast won't start real time protection on Vista
« Reply #9 on: October 01, 2007, 04:37:10 PM »
Your log seems ok...
Hope someone from Alwil drop some light here  :-[ :-\
The best things in life are free.

Sil3nCiuM

  • Guest
Re: Avast won't start real time protection on Vista
« Reply #10 on: October 01, 2007, 06:51:45 PM »
Your log seems ok...
Hope someone from Alwil drop some light here  :-[ :-\

Yeah, let's hope so. Could you (or anybody else for that matter) recommend any other good and free Antivirus software?

Offline Lisandro

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Re: Avast won't start real time protection on Vista
« Reply #11 on: October 01, 2007, 07:41:32 PM »
Could you (or anybody else for that matter) recommend any other good and free Antivirus software?
Avira is the other (very good) free one. The last resource, AVG.
The best things in life are free.