Author Topic: Lost all of my passwords and can't restore my data.  (Read 3344 times)

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Offline Jorand

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Lost all of my passwords and can't restore my data.
« on: October 29, 2021, 09:38:22 PM »
Hello,
I factory reset my phone. When I re-downloaded Avast Passwords and went to Settings > Synchronization & Backup to restore my data with all of my passwords, I am asked to login to my Avast account. But when I try to login I get the message "Something went wrong. Please try again later."
I know I'm using the right logins since I can login to Avast Antivirus just fine. How can I fix this and recuperate all my passwords?
Please help.
Thank you in advance.

PS: I have looked but can't find any email with the subject "Your backup identity" from Avast like it says here: https://support.avast.com/en-ww/article/Restore-Passwords-data-backup/?option=mobile.
« Last Edit: October 29, 2021, 09:46:59 PM by Jorand »

Offline r@vast

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Re: Lost all of my passwords and can't restore my data.
« Reply #1 on: November 02, 2021, 01:33:43 PM »
Hi,

Are you still experiencing this issue? Do you have Windows or Mac device you can test it on?

Offline Jorand

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Re: Lost all of my passwords and can't restore my data.
« Reply #2 on: November 02, 2021, 10:28:33 PM »
After a few days of having the same problem on Android and Windows, I finally got it to work.

Offline r@vast

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Re: Lost all of my passwords and can't restore my data.
« Reply #3 on: November 04, 2021, 02:43:10 PM »
After a few days of having the same problem on Android and Windows, I finally got it to work.

Hi,

Thank you for the update.