Same problem. Keeps telling me something wrong with your login details. I know the details are correct, even tried new password setup which was successful. If I try to report it direct, which I presume is akin to raising a ticket I'm unable to send because it will not connect. Keeps saying there is something wrong with my Internet. But, there's nothing wrong. So, in a nutshell the Hack facility does not work and the report direct facility doesn't either. Catch 22.