Author Topic: bank mode problems (Read 1612 times)

rudi.tangermann · « **on:** April 07, 2022, 04:57:33 PM »

Hello

- I am using the AVAST browser (on a laptop with WIN 10) mainly because of the BANK MODE option, which seems to make much sense to me. Problem is that, pretty regularly, once I'm in bank mode, two things happen:

a) the option to go back to the STANDARD MODE window (left lower corner) disappears, and (probably related)

b) I am unable to go back to STANDARD MODE.

I used to get around the problem by going through TASK MANAGER - but that no longer works for me. I literally have to restart WINDOWS every time - that cannot be 'normal'.

I have re-installed both the browser and virus checker etc. several times - but no change. I've also googled the problem - but found only few descriptions of people having similar problems; I did everything that was recommended, but again, so far without success.

Can someone help - what am I doing wrong - what can be done;

Asyn · « **Reply #1 on:** April 07, 2022, 05:02:46 PM »

Please post your Diagnostic Information. You can get it by visiting this link: secure://settings/diagnosticInfo
For problems with Bank Mode, also attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log

rudi.tangermann · « **Reply #2 on:** April 08, 2022, 06:17:23 PM »

here it is
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Rudi\AppData\Local\AVAST Software\Browser\User Data\BankMode\Default
os_version=Windows 10 v21H1 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=22.2.6003
urlscanner_version=1.9.0.367
mimic_version=v0.1.17-46c12c3
host_prefix=
browser_version=99.0.15399.85 (Official Build (64-bit))
cgid=100
cid=6502
uid=c2575af402694310b4c1881854574087

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1206.2

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.12.3.382
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.18
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.8.193

Disabled extensions:

----------------------------------------
the second set will follow - cannot get back out of bank mode, have to restart...

rudi.tangermann · « **Reply #3 on:** April 08, 2022, 06:24:38 PM »

[parent directory]
Name   Size   Date Modified
.private/      8/12/20, 9:26:39 AM
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Asyn · « **Reply #4 on:** April 10, 2022, 09:43:45 AM »

Hi, I forwarded it, let's see...

Author Topic: bank mode problems (Read 1612 times)

rudi.tangermann

bank mode problems

Asyn

Re: bank mode problems

rudi.tangermann

Re: bank mode problems

rudi.tangermann

Re: bank mode problems

Asyn

Re: bank mode problems