Author Topic: Avast causes the new Forza Horizon 5 game to crash to the desktop  (Read 9730 times)

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Offline gawainrol

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #15 on: November 06, 2021, 07:07:41 PM »
Thank you very much gawainrol. I can see that werfault.exe was executed right before process termination, which means that crash dump was probably generated in  c:\ProgramData\Microsoft\Windows\WER, can you please check the folder and provide the crash dump?
https://mega.nz/file/jLgkTCQb#BwQXUALGXTYMil8f5qj6Q7ZhoBoa3KKsH-jvBetBC1Y My dump.
Only reports in WER.

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #16 on: November 06, 2021, 07:33:44 PM »
What about Microsoft Store version of the game, can you please confirm issues with Avast installed, or is it  Steam version only?

Thank you

Offline doom2004

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #17 on: November 06, 2021, 07:37:55 PM »
I have steam

Offline Timo Wagner

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #18 on: November 06, 2021, 07:45:18 PM »
Same problem with the Microsoft Store edition...

Offline Leopagne

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #19 on: November 06, 2021, 07:56:22 PM »
Same problem with the Microsoft Store edition...

Confirmed. I am using the Microsoft Store version - same problem as Steam with CTD.

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #20 on: November 06, 2021, 08:16:33 PM »
Can you please provide Avast support package? https://support.avast.com/en-us/article/Submit-support-file/


Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #22 on: November 06, 2021, 09:07:14 PM »
Thank you doom2004, can you please try following: disable HW virtualization in Avast troubleshooting settings. Computer reboot is required after modifying this option. After the reboot, test the game please.



Offline doom2004

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #23 on: November 06, 2021, 09:22:50 PM »
It helped, she started!

Mutted by me actions do not create security threats?

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #24 on: November 06, 2021, 09:27:11 PM »
No, it is not crucial to your protection.

Offline doom2004

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #25 on: November 06, 2021, 09:33:05 PM »
Thanks for the help!

Offline Leopagne

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #26 on: November 06, 2021, 09:36:32 PM »
Disabling HW virtualization in Avast troubleshooting settings doesn't work for me.

Putting Avast in Passive Mode got the game running. Does this completely disable Avast's protection?

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #27 on: November 06, 2021, 09:40:08 PM »
Hello Leopagne,
did you reboot after disabling HW virtualization in troubleshooting settings? Can you provide a support package please? https://support.avast.com/en-us/article/Submit-support-file/

Offline Leopagne

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #28 on: November 06, 2021, 10:34:10 PM »
Hi Spec8472

I am not sure I am doing this right. Here is the link to the file I created with the Support Tool:

https://drive.google.com/file/d/1cyC-f_cMvg6oEMihD_ZG75YLUq8CU9g0/view?usp=sharing

PS: Yes, I have rebooted since I disabled HW virtualization.

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #29 on: November 06, 2021, 11:13:16 PM »
Thank you Leopagne, but the link is inaccessible for me. What was the File ID? It was visible on the last dialog of support tool. It is also visible in generated file name. For example File ID of file "20211106_2208_N3LYP_25351.zip" is N3LYP.